The missing link to AI getting really personalised is the MD file
The important bit is that this memory belongs to the traveler and the trip, not the platform
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Tony Carne
784 posts
HOSPA and Hotality IT Solutions Webinar Highlights AI as a Tool, Not a Replacement, for Hoteliers
💻 Hoteliers were advised in a webinar by HOSPA and Hotality IT Solutions to view AI as an assistant, not a replacement. Mike Juszczak, operations manager at Hotality IT Solutions, emphasized AI's role in daily life and its ability to swiftly analyze data. However, AI requires ongoing input from human experts to function effectively. The event, titled "AI & Copilot - transforming your hotel - practical AI for every department," highlighted AI's potential in the hotel industry.
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Fine Dining Leads Hospitality Recovery in May 2026 with Strong Demand in Central London, Reports Moore Kingston Smith
🍴 May 2026 saw growth in the hospitality sector, with fine dining as the frontrunner. Central London experienced strong demand, contributing to this recovery. The Moore Kingston Smith report highlights month-on-month and year-on-year improvements across restaurants, pubs, and bars. Seasonal momentum played a key role in this resurgence.
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Aslihan Ozgur of TheLifeCo on the Caribbean’s First Longevity Village, Physician-Led Detox, and the Future of Health-Integrated Hospitality
This post was originally published on this site.Hosted by Hotel Mogel’s Adam Mogelonsky, Hospitality Net’s Brand Insiders is a video series dedicated to discussing innovative hotel brands with the hoteliers,…
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Recruiting Scam Uncovered: Fake $2.6 Million CFO Offer Exposed in Hospitality Sector by Verifying Email Credentials
📧 Last Sunday in Montreal, a scam email offered a CFO role with a salary between $900K to $2.6M, later adjusted to $250K-$450K. The sender used a Gmail account, and verification attempts failed due to blocked channels. Real recruiter confirmed impersonation after being contacted directly. No personal information was shared. Key advice: slow down, verify through independent channels, and trust numbers over narratives for protection against such scams.
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Storytelling in Hotel Marketing Enhances Guest Engagement and Differentiates Brands in Competitive Hospitality Industry
🏨 Storytelling in hotel marketing creates emotional connections with guests, transforming hotels into memorable experiences rather than just services. By showcasing unique characteristics like history or sustainability, hotels can differentiate from competitors. Authentic narratives about staff and local partnerships foster trust and loyalty. Digital platforms such as social media enhance storytelling reach, while metrics like engagement rates and conversion rates measure effectiveness. Incorporating storytelling is essential for building stronger guest relationships and increasing bookings.
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Uber and Microsoft Face AI Budget Strains; Local Models Offer Cost-Effective Alternatives for Businesses
💻 Uber's CFO noted AI budget exhaustion in four months. Microsoft curtailed AI expenses by ending its Claude subscription. Anthropic's Fable model, twice as costly and token-intensive, marks AI's luxury market entry. Token costs, subsidized by VC funds, resemble Uber's early pricing. AI usage heightens costs, as explained by Google's CEO. Local LLMs, like Gemma 4 and Mistral, offer cost-efficiency, data privacy, and brand consistency, unlike pricier frontier labs like ChatGPT and Claude.
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Scott Eddy Discusses Hospitality's Shift with AI, Social Media Trends, and Emotional Connection in Podcast Episode
📰 Scott Eddy, a hospitality influencer, shares insights on the industry's future. Eddy, who transitioned from investment banking to hospitality, established Asia's first digital agency. Notably, he was among the first 2,000 Twitter users and became the first American expat in Asia with a million followers. Since his return to the U.S. in 2015, Eddy has worked with major brands like F1 and Lexus, highlighting the importance of emotional connections in hospitality and the growing role of AI in the sector.
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Leading Hotel Brands Address Minibar Decline with Smart Vending and Delivery Partnerships Amid Price Concerns
💸 £10.72 crisps in a Dubai minibar highlight the decline of traditional minibars. Rising prices and customer dissatisfaction have prompted leading hotel brands to innovate by integrating smart vending and delivery partnerships. This shift addresses the price gouging concern and adapts to modern consumer expectations for convenience and affordability.
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Britain's Top Hospitality Groups Report 0.4% Sales Growth in May 2026, Lagging Inflation for 13 Months
📈 Britain's hospitality sector, May 2026: like-for-like sales grew by 0.4%, per NIQ RSM Hospitality Business Tracker. This marks the second growth month in 2026, amid consumer income challenges and rising costs. Year-on-year sales growth has been below UK inflation (Consumer Prices Index) for 13 months.
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