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10 Minutes News for Hoteliers 10 Minutes News for Hoteliers
  • Top News
    • Hotel Tech
    • Hotel Chains
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  • The Columns
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    • CSR and Sustainability
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The Columns

138 posts

Expert columns and opinion from 10 Minutes News for Hoteliers: analysis and perspectives on the hospitality industry.

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  • 2 min

What is the problem?

  • Mark Fancourt
  • 23 August 2025
Ready for some joy? You land after a long-haul flight, muscles aching, brain fuzzy, all you want is to get rolling in your pre-booked, pre-checked in rental car. You picture…
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  • 1 min

Trappist Porn, Agentic AI, and the Return of Invisible SEO

  • Simone-Puorto
  • 16 August 2025
Year of Our Lord 1999. Setting: a hotel run by Trappist monks. The website was an HTML liturgy: silence, hospitality and… keyword stuffing. Initiated into the sacred nonsense, I would…
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  • 2 min

Shafted

  • Mark Fancourt
  • 16 August 2025
A curious war is a foot, one fought not with bullets, but with lobbying dollars and legislative ink. It’s a conflict being waged against individuals who have made one of…
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  • 2 min

Overtourism or Under-vacationed?

  • Mark Fancourt
  • 26 July 2025
I must admire the optimism. These campaigns urging travelers to explore the ‘other 99%’ of a country, to get off the beaten path and discover some hidden gem. It’s a…
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  • 1 min

Brand story? No thanks. I’ll take a well-documented API.

  • Simone-Puorto
  • 26 July 2025
This morning I booked a hotel.Well—I didn’t book it. A bot did, while I was having breakfast. To be precise: the brand-new ChatGPT Agent, freshly launched in Europe. I told…
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  • 1 min

Angel of Death > Fix You(o: la moral Chris-marciana)

  • Simone-Puorto
  • 19 July 2025
La escapada de Andy Byron y Kristin Cabot, retransmitida al mundo entero por la kiss-cam de Coldplay, parecía un reality show que se había quedado colgado. Julio de 2025, Boston:…
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  • 2 min

Gastro-Nazism: A Pocket Guide for Star-Studded Führers

  • Simone-Puorto
  • 12 July 2025
Suggested soundtrack for this rant: “Erika”: https://open.spotify.com/intl-it/track/6iUVUzg0c2O0KJjxdOvrdr?si=12b3596922464be4 It shares its name with a drink Americans stubbornly keep ordering after 11 a.m. Unfortunately, it doesn’t share the taste.It’s the Chef who,…
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  • 2 min

Hands Up!

  • Mark Fancourt
  • 12 July 2025
Hands up! That’s the collective sigh, the admission of “we give up” from certain corners of our industry when it comes to the most fundamental interaction with our guests: check-in.…
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  • 1 min

Think Default™: From Genius to Emoji, Without Even Noticing

  • Simone-Puorto
  • 5 July 2025
Remember when Apple was cool?“Think Different,” they used to say—and they meant it. Black-and-white commercials, copywriting that gave even seasoned Wieden+Kennedy creatives chills, and that thrilling sense that the world…
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  • 2 min

Saboteurs!

  • Mark Fancourt
  • 5 July 2025
It’s a disturbing problem I see everywhere: the lack of discipline in our industry’s technology adoption. Promising programs, initiatives meant to propel us forward, get systematically undermined by ill-considered decisions.…
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