Hotel Operations

Pre-arrival communication shapes the guest experience long before check-in, but are you measuring its real impact? Too often, hoteliers stop at vanity metrics like open rates and clicks. Those numbers…

Bridge Hospitality Partners (BHP) has been selected as a preferred service provider for The Leading Hotels of the World (LHW) as of September 2025, giving more than 425 independent luxury…

This article was written by Hospitality Daily Podcast. Click here to read the original article In this episode, Virtuoso’s Hotelier of the Year for 2025, Claudio Meli, General Manager of…

This article was written by Hospitality Daily Podcast. Click here to read the original article Dina Belon, President of Staypineapple, returns for a conversation with our guest experience correspondent, Danica…

As a conference speaker and hotel trainer, I’m always interested whenever I see the title of an article, book, or blog post that has anything to do with guest service, hospitality, or customer service in general.

This article was written by Lodging Magazine. Click here to read the original article TAMPA, Florida—McKibbon Hospitality and the University of South Florida’s (USF) School of Hospitality and Sport Management,…

Training in hospitality has never been only about tasks. It is about shaping culture, building belonging, and creating pride. In many hotels, however, the process still feels like a box-ticking exercise. New hires memorize scripts, click through online modules, and sign off on checklists. The process ends, but the learning and the loyalty never truly begin.

D-EDGE CRM is designed for hotel groups and independent properties alike, offering the tools to centralise guest data, personalise the guest journey, streamline team operations, and boost direct revenue. For…