Hotel Operations

Increased OTA bookings, zero double-booking stress, STAAH Max transforms Comfort Stay Basel Airport’s daily operations. When you’re just five minutes from one of Europe’s busiest airports, every second matters —…

This article was written by Hospitality Daily Podcast. Click here to read the original article Jonathan Tisch, Executive Chairman of Loews Hotels, closes our series with reflections on what defines…

As travel rebounds and guest expectations continue to evolve, cross-selling has become a key strategy for hotels aiming to both elevate the guest experience and drive incremental revenue. When done…

This article was written by Restaurant Hospitality. Click here to read the original article If the current environment is giving you 2008 or even 2020 vibes as a restaurant operator,…

When Adam Dyke, General Manager of The Grand, York, describes the ethos of the city’s only five-star hotel, he leans into two phrases that might not usually sit side by…

List Your Hotel on GDS: Full Setup Guide 2025 Table of Contents

What is hotel service recovery? In hospitality, excellent service isn’t just about doing things right, it’s also about recovering when things go wrong. Hotel service recovery is the process of…

This article was written by Hospitality Daily Podcast. Click here to read the original article Emily: So in looking back at your career in preparation for our chat, Jon, I…

What are Banquet Event Orders (BEOs)? Think of your Banquet Event Orders (BEO) as the script of a film-only in this case, the film is your event. This essential document…

A booking no longer begins at the search bar. Long before a traveler types “hotels near…” into Google, the decision is already in motion. It might start with a 20-second…