Hotel Operations

577 posts

Day-to-day hotel operations and management: best practices, tools and insights for running hospitality businesses.

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  • 6 min

Successful PMS Migration in Hotels Hinges on Data Quality, Not Just Software Selection, States Expert Feras Habil

📈 Define what will move, assign business owners, cleanse, map, test data, and require formal sign-off before go-live. Focus migration on guest profiles with stays in the last 3 years. Validate data in a user acceptance testing (UAT) environment. Handle guest profiles, reservations, financial data, and configuration data carefully. Migration is a translation exercise; ensure accurate data mapping. Data preparation should involve operational and financial teams and not be seen solely as an IT project.
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  • 4 min

Hotels Can Cut Labor Costs by 455 Hours Annually with Improved Forecasting Beyond Occupancy Rates

📊 In a 120-room city hotel, both Friday and Tuesday have an 85% occupancy rate, with 102 rooms occupied. However, Friday requires 57% more housekeeping work due to 90 departures compared to Tuesday's 20. Housekeeping needs 48 hours on Friday and 30.5 on Tuesday. Rostering by occupancy results in 455 unnecessary paid hours annually. A more detailed forecast considering arrivals, departures, and stayovers can optimize staffing and reduce costs.
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  • 2 min

Skyscanner's 2027 Trends Report Highlights Growing Interest in Culturally Inspired Travel, Offering Opportunities for Hospitality Industry

🌍 Skyscanner's 2027 trends report shows increased interest in travel inspired by history and mythology. Hotels can enhance guest experiences with wooden key cards featuring engravings of local myths, landmarks, or routes. These cards serve as collectible cultural mementos and encourage exploration. Established in 2011, GCSTIMES, a sustainable solutions leader, offers FSC-certified, eco-friendly products, including smart cards. Their brands—GCS, AUROkeys, Xenyra, and Glint Spot—provide creative key cards and cultural gifts, promoting responsible sourcing and business sustainability.
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  • 0 min

Culinary Director Robert Bates Launches Four Apprenticeship Pathways to Tackle Skills Shortages in the Sector

🍳 Culinary director Robert Bates introduces a new program targeting skill shortages in the culinary sector. The initiative features four distinct apprenticeship pathways designed to provide specialized training and development. It aims to equip participants with essential skills needed in the industry, addressing the ongoing demand for qualified professionals.
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Hotels Should Base Procurement Budgets on Previous Year’s Returns, Says Aurelia Hospitality Services Founder

💸 In the hospitality industry, evaluating purchase requests is crucial, particularly before peak seasons. Aurelia Hospitality Services emphasizes linking these requests to last year's value. Key metrics include fewer stock-outs, lower waste, and guest feedback. The cost per occupied room (CPOR) is a vital measure. Vendor assessment focuses on delivery, quality, price, and responsiveness. Hotels should ensure each category returns its cost and align procurement lists with value growth, reviewing discrepancies before finalizing budgets.
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Radisson CEO Federico González Shares Insights on Multicultural Leadership and Turnaround Strategies in Hotel Industry

📍 Radisson Hotel Group, led by CEO Federico J. González, manages over 1,575 hotels across 100+ countries, emphasizing a non-toxic culture. González, during a podcast in Dubai, highlighted his turnaround strategies, learned from roles in European and American companies. Notably, his leadership prioritizes straightforward communication, avoiding “poetry” in memos. His books discuss cultural insights from Sweden and Portugal. Radisson operates on management and franchise agreements, differing from NH Hotel’s property ownership model, requiring adaptable strategies.
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The Innkeeper Behind Palisociety: Avi Brosh Discusses His Hands-On Approach and Memories of 1970s Paris Hotel Stays

🏨 Avi Brosh, the hotelier behind Palisociety, recalls childhood stays at Paris’s InterContinental Hotel in the 1970s. He entered hospitality accidentally after spending the first half of his career in real estate development. His portfolio includes properties in West Hollywood, Santa Monica and Brentwood. Brosh combines a sound business model with distinctive design to attract guests, taking a hands-on, proprietor-led approach to spaces, operations and customer experiences.
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Hilton's Conrad New York Downtown Transforms Lobby into Vibrant Community Hub with Innovative Programming Initiatives

🏨 Conrad New York Downtown and Tempo by Hilton Times Square have transformed hotel lobbies into vibrant, multi-functional spaces, driven by programming rather than just design. This evolution caters to the rise of remote work and demand for social experiences. Initiatives like live music, vendor tastings, and pop-ups not only increase dwell time and spending but also foster community. Active programming enhances guest experiences and boosts hotel revenue, with Hilton leveraging these strategies across its 7,300 properties globally.
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