Hotel Operations - 10 Minutes News for Hoteliers - Page 45

Why Slowing Down Speeds Up Success: Lessons from My Career from Law to Hospitality Leadership – Tim Harmon, Palisades Hospitality Group

🏥 Tim Harmon, Founder and CEO of Palisades Hospitality Group, transitioned from a law career to hospitality leadership. Episode aired on Nov. 18, 2024, discussing his move, cycling passion, and leadership insights. Emphasized the role of stillness and mindfulness in success, how hobbies can overlap with professional skills, and how hospitality expertise benefits personal life. Resources like books by Ryan Holiday, Will Guidara, Danny Meyer, and David Brooks were mentioned. Supported by Sojern, serving over 10,000 hotel companies, the episode includes a research report "Unlocking Revenue: How Hoteliers Build Profitable Guest Relationships".

How Personal Development Transformed My Hospitality Leadership – Anthony Torres

🎓 Anthony Torres, a leading food and beverage figure in the hospitality industry, discusses his personal development journey on Nov. 16, 2024. He highlights the importance of self-awareness, coaching, team connection, understanding triggers, and internal work on both personal and professional levels. Tips for developing leadership and forming genuine team relationships are shared. The episode, supported by Hireology, advises listeners to act on these insights for business and client benefit.

3 min

How the BUBL method can be a winning formula for guest satisfaction

🔔 The BUBL (pronounced "bubble") method is a framework for providing exceptional guest service by recognizing the guest's need for solitude or interaction. Key steps include: Begin immediately, Untangle guest’s messages, Break your schedule, and Leave room for more interaction. This approach emphasizes the guest's importance and aims to make them feel at the center of the service provider's world. Micah Solomon, a customer service expert, advocates the BUBL method as a business-building strategy for hospitality professionals.

Hotel website personalization techniques that work

📖 On Nov 12, 2024, The Hotels Network presents an eBook on elevating hotel brands by mastering personalization techniques. The guide covers the significance of personalization in travel, various personalization tools, targeting options, and how to apply these during the booking phase to enhance guest experiences. It includes examples of effective online experiences that increase guest loyalty. Available for download at The Hotels Network website.

The role of a Hotel General Manager is evolving rapidly

🏨 On November 12, 2024, industry experts Matthew Engel, James Flynn, Frank Otero, and Dakeya Christmas discussed the evolving role of hotel general managers. Essential skills for future GMs include a diverse skill set across various areas, proficiency in marketing, revenue management, sales, online marketing, promotions, and strong communication. These capabilities will facilitate meeting economic challenges, technological changes, and shifting guest expectations in the hospitality industry. Read more at Hospitality.net.

1 min

5 Products to Enhance Operations and Guest Offerings

🚿 Actabl launched Alice Housekeeping Refresh in September, introducing Advanced Auto-Assign, Credit Rules, Room Attendant Daily Summary, Guest Preferences & Ticket Automation, and Do Not Disturb by Automation to automate and manage daily housekeeping tasks. More at actabl.com.

8 min

Why Hotel GMs Are Risk-Averse and the BI Tools They Need for Success

🏨 Hotel General Managers (GMs) typically manage properties for 3-5 years, focusing on stability and avoiding high-risk changes. They use Business Intelligence (BI) tools to make data-driven decisions, ensuring seamless operations and consistent guest experiences. Tools like Demand Calendar provide real-time performance tracking, revenue reporting, and market benchmarking, helping GMs maintain quality, financial health, and avoid risks during their tenure. Demand Calendar also documents achievements for a smooth handover to successors, emphasizing a "maintain" strategy for hotel success.

2 min

Flash-grilled: Halil Şimşek

🍴 Halil Simsek honed his skills at a kebab stall in Mersin, Turkey, under a traditional kebab master. He admires Massimo Bottura for his creativity. His cooking style involves infusing soul and childhood flavors into his dishes. He emphasizes the importance of rest for maintaining creativity and sharpness in the kitchen. His kitchen essential is a kitchen cloth for cleaning surfaces after each dish. Simsek’s signature dish is Turkish black cod with clear tomato sauce and Urfa pepper crumble.

4 min

Winners for the GuestRevu GREAT Awards 2024 Announced

🍺 European and Americas & APAC winners of the 2024 GuestRevu GREAT Awards announced at Tapa Tapa Wine Bar during WTM London. Over 700 entrants from 55 countries with more than 75,000 guest reviews analyzed from platforms including Google (24.5%), TripAdvisor (13.8%), and Booking.com (61.7%). Entrants averaged a 87% score, with shortlisted properties reaching the 90% range. Awards categories included room quality, cleanliness, and service, with winners like L'oscar London and The Plough & Flail. The event, supported by Hop, HOSPA, and Stenden University South Africa, featured an industry panel and celebrated hospitality excellence.

3 min

The Bottomless Boom: Restaurants draw crowds with unlimited food and drink specials

🍴 Philly's Fringe Bar offers 2-hour bottomless Mimosas for $35, while in Denver, Señor Bear and Tamayo provide weekend bottomless brunches at $35 and $50 respectively. Washington, D.C.'s All Purpose serves them for $23. SpotOn reports over 1,200 all-you-can-eat or -drink deals added between February-August 2024. Boxwood in Beverly Hills offers a bottomless brunch at $82 for food and $110 with cocktails. Smitty's Bar in Uniontown has all-you-can-eat wings for $17.99, and Pizza Tugos in Maryland offers a $9.99 game-day deal. Red Robin introduced bottomless fries 30 years ago and now has over 30 bottomless items starting at $3.49.

Input your search keywords and press Enter.