Hotel Operations

Everyone wants to deliver “memorable experiences.” But the truth is, consistency is the foundation underneath this — as today Jannes Sörensen explains… In his conversation with Matthias Huettebraeuker on the…

The old saying in business, when it comes to hiring people, is this: Hire for attitude, train for skill.

This article was written by Hospitality Daily Podcast. Click here to read the original article In this episode, Jannes Sörensen—founder of Kepler Hotel Group and the Kepler International Hospitality Academy,…

This article was written by Restaurant Hospitality. Click here to read the original article The heartbeat of hospitality feels different these days. You can sense it in the hallways, behind…

Register your team and participate live, or view the recording of Doug Kennedy’s next 40-minute training webcast scheduled for Friday, November 21, at Noon EST. REGISTER HERE

Podcast alert. Again. In this episode I wanted to take a look at the evolution of leadership in hospitality. Understanding that in today’s economic context the old models of optimizing…

Something to mull over this weekend…. 🤔 The stage is set but the agenda is not! Can you contribute? This year’s Global Revenue Forum conference theme is “Commercial Leadership for…

Numa has one of the cleanest digital guest journeys I’ve seen. Quick notes on what hotels can learn 👇 ✅ Booking → Online check-in, instantly Guests are already in admin…

Corporate travel remains a key opportunity across Asia Pacific. Booking behaviours vary: some business travellers book independently (direct or OTA/Bedbanks ), while many companies require Travel Management Companies (TMCs) to…

Independent luxury hotels are typically small: The median room count of the hotels in the Relais & Châteaux portfolio for North America was around 40 when I served as president…