Hotel Operations

👨‍🎓 Hospitality America, a hotel management company, faces an industry challenge of high employee turnover, estimated at 70-80% annually. To improve retention, they're emphasizing mentorship to help hotel staff feel valued and supported. Justin Deyo, with 20 years of experience, leads the mentorship program, focusing on guest service and operational excellence. Key facts include that 90% of mentored employees are happy at work; mentoring makes employees five times more likely to be promoted; 84% of Fortune 500 companies have mentoring programs; yet only 37% of workers have a mentor. Post-pandemic, there's been a 30% increase in mentoring programs. Hospitality America's mentors embody the PEACH culture—Passionate, Excellence, Adaptable, Community, Humble—to guide career progression. CEO Ben Campbell highlights mentorship as essential for grooming hospitality leaders.

🌅 Dubai, with over 85% of its population from overseas, spans 13.5 square miles. Despite high temperatures often around 104 degrees Fahrenheit, Dubai offers pedestrian areas like the Marina and Kite Beach with miles of walkways. The city features an extensive taxi network and a Metro system, though not all areas are covered. Careem, acquired by Uber in 2020, allows for hailing taxis and ordering food. Traffic can be heavy, particularly during rush hour and at hotspots like Palm Jumeirah. Visitors are advised to choose accommodations based on their itinerary to avoid congestion.

🍔 The bacon, egg, and cheese (BEC) sandwich, a breakfast staple, has become a canvas for culinary innovation. Restaurants like Bad Idea in Nashville wrap it in Lao roti, Peel Wood Fired Pizza in Edwardsville, Ill., bakes it in pizza dough, Cackleberry in Cincinnati incorporates local pork, and Abby's Empanadas in Spring Lake, N.C., transforms it into empanadas. Operators across the U.S. are reimagining the BEC with unique twists while retaining its comforting essence.

🍕 Bret Thorn, Senior Food & Beverage Editor for Nation's Restaurant News and Restaurant Hospitality, identifies and reports on F&B trends. Hosting podcast "In the Kitchen with Bret Thorn," he joined Nation's Restaurant News in 1999 and Restaurant Hospitality's staff in 2016. Authored food columns in "The New York Sun" from 2005 to 2008 and wrote for "Manager" magazine and "Asia Times" in Thailand. Thorn studied at Tufts University, Le Cordon Bleu, and Chinese universities, was president of IFEC in 2005, won the 2006 Neal Award, and was inducted into Disciples d'Escoffier in 2014.

🏡 The Fife Arms, a hotel in Braemar near the royal Balmoral Estate, boasts over 16,000 works of art, including pieces by Picasso and King Charles. It offers a unique experience with activities such as wild swimming, sauna, and freeform whisky tastings. The hotel shop features items like Giles Deacon tartan capes and waxed cotton Glens kit bags, in collaboration with Fernweh. The hotel is dog-friendly and prides itself on not being snooty, welcoming guests in hiking attire.

🏖️ An individual spent a relaxing weekend alone in London in early June, staying at the Marylebone Hotel. They enjoyed a morning on the hotel's terrace, visited an Ottolenghi deli, chatted with diners about Miranda July's book "All Fours," and braved the rain in Hyde Park. The day included viewing Judy Chicago at the Serpentine, dodging showers at a café, and experiencing Enzo Mari at the Design Museum, along with visits to Savile Row, naps, and hotel meals. The article promotes slow travel in cities, suggesting it enhances the quality of experience, appearing in Condé Nast Traveler's September/October 2024 issue.

📖 During the MURTEC 2024 keynote, Will Guidara, a restaurateur and author of 'Unreasonable Hospitality,' spoke on the power of positive culture and the motivational role of anger in the service industry. He emphasized using adversity as a catalyst for learning and improvement, encapsulating his philosophy of "unreasonable hospitality" to inspire service excellence among the attendees.

📈 Artificial intelligence (AI) enhances applicant tracking systems to better identify qualified candidates through fine-tuned, semi-automated screening processes. Utilizing human-created prompts, AI can match the specific needs of clients. However, human oversight is vital for continuous improvement of AI accuracy. Bullhorn's 2023 Talent Trends Report reveals that 80% of candidates show loyalty to a staffing firm if contacted during an ongoing placement, yet only 50% receive weekly communications from recruiters. LGC Hospitality, led by CEO George Lessmeister, operates in over 40 U.S. cities, emphasizing the importance of personal, customized service over app-based staffing solutions.

🍴 Solo dining reservations increased by 4% year-over-year according to OpenTable. Emi Guerra of Breakwater Hospitality Group noticed a significant increase in solo diners since 2021. Breakwater's JohnMartin's pub in South Florida offers specialized menus for individuals. Penny, a seafood counter in New York's East Village, caters to solo diners with options like the Ice Box. Dallas-based Imperial Fizz reported a rise in solo dining. Sushi Bar experienced a 10% increase in solo bookings from 2023 to 2024. Malai Kitchen in Dallas-Fort Worth adapted to solo diners with individualized dishes and more one or two-person booths.

🍴 Kaneda Pen, former advertising professional, transitioned to the culinary industry at 37 as a part-time commis at The Exhibit in Balham. Admiring industry figures like Rick Stein and Raymond Blanc, Pen's cooking style is described as "unfussy, comforting and lacking subtlety." He values repetition in the kitchen, prefers à la carte over tasting menus, and cannot live without a rice cooker. Pen's signature dish is a sour pineapple curry, showcasing Cambodian flavors.