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Hotel Operations

800 posts

Day-to-day hotel operations and management: best practices, tools and insights for running hospitality businesses.

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  • 1 min

Book review: Mediterra

  • Joe Lutrario
  • 5 July 2024
🍝 Chef Ben Tish releases his fifth cookbook, "Mediterra," offering a comprehensive guide to the Mediterranean basin's cuisine. The book, retailing at £26 by publisher Bloomsbury, spans 304 pages and is divided into Northern Shores, Eastern Shores, Southern Shores, and Islands, with recipes from less known dishes like Croatian fritules to twists on classics like gnocchi with bottarga. Notably, Tish directs the kitchen of Cubitt House and has a history with Norma, Salt Yard Group, and Al Duca. Recommended: Baked crab with Oloroso and marjoram.
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  • 3 min

Like Magic and Häfele Announce Strategic Partnership to Develop Multifunctional Hotel Room Concept

  • Tony Loeb
  • 4 July 2024
🏠 Häfele, a hardware solutions company, partnered with Like Magic to create "Work and Sleep" hotel rooms, allowing operators to transform spaces for various uses with digital furniture and software. This innovation aims to generate new revenue and cut costs by utilizing rooms otherwise vacant. The ibis Styles hotel in Nagold, Germany, is testing the concepts, incorporating keyless room technology for enhanced guest services. Like Magic's platform integrates a booking engine, guest and employee interfaces, streamlining 80% of daily tasks and enabling guests to perform actions such as check-in and food ordering via smartphone.
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  • 3 min

Travel Landscape Set for Transformation this Year, Says Cloudbeds

  • Tony Loeb
  • 4 July 2024
🏨 Häfele strategically partners with Like Magic to innovate 'Work and Sleep' concept for multifunctional hotel rooms. Digitally-enabled furniture and advanced software allow rooms to transform into offices or meeting spaces. This collaboration targets reducing costs, activating empty rooms for new revenue, and providing seamless reconfiguration. Innovations include adjustable lighting and web-app for amenity access. First implementation is at the ibis Styles hotel in Nagold, Germany, aiming to enhance guest experience and operational efficiency. Like Magic’s platform centralizes hotel management, enabling 80% of daily staff tasks and digital guest journey, including keyless room access via smartphones.
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Italian street food brand Dez Amore launches first London restaurant

  • James McAllister
  • 4 July 2024
🍝 Italian street food brand Dez Amore launched its first London restaurant, a 1,178sq ft site on the Sloane Stanley Estate, offering traditional dishes like pasta, pizza, and antipasti with a contemporary twist, including gourmet burgers. The opening follows Dez Amore's success in various London food markets and represents their first location outside a food hall, marking it as their flagship store. The announcement was made last year. Miles Commercial and Levy Real Estate represented the estate; Chiara Ciroldi represented Dez Amore.
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  • 3 min

Connecting the Dots: How Integrating Technology Transforms Hotel Operations and Employee Engagement

  • Michal Christine Escobar
  • 4 July 2024
🌻 During HITEC 2024, Beekeeper, Resorts World Las Vegas, and Pomeroy Lodging showcased mobile app technology for improving hotel operations and employee engagement. Resorts World Las Vegas, with over 5,500 team members, emphasized the importance of digital communication for operational efficiency. Pomeroy Lodging highlighted their HR system integration with employee platforms, noting 30% of staff engage with their reward system immediately on their work anniversaries. Both entities stress the significance of digital records for accountability and team member appreciation for business streamlining.
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Rezdôra’s Stefano Secchi Opens Massara in New York

  • Stephanie Chen
  • 3 July 2024
🍕 Chef Stefano Secchi, of Michelin-starred Rezdôra, launched Massara in Manhattan's Flatiron District, occupying a historic 6,500-square-foot building with two floors, two bars, and four dining areas. Brooklyn-based Sarah Carpenter & Studio designed the Italian-inspired space featuring a 15-foot-long marble counter, raw Italian limestone walls, travertine floors, and fumed oak banquettes. The second floor mimics a homely vibe with rustic plastered walls and Italian decor, emphasizing a connection between floors using openings, textures, and light.
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  • 1 min

CASE STUDY: Hotel and Spa Raises Direct Bookings 70%, Sells 68% More Gift Vouchers with e-Commerce Tech

  • Michal Christine Escobar
  • 3 July 2024
🏨 The Coniston Hotel Country Estate & Spa, a family-run business for over 50 years located in Skipton, North Yorkshire, partnered with Journey to enhance its commercial strategy and increase direct revenue. The hotel offers 70 bedrooms, a 1,400-acre estate with amenities like a private lake and the Nàdarra Spa, and activities including fishing and off-road driving. Director Louise Bolton, with 25 years at the hotel, emphasized the need for digital expertise to attract a wider customer base.
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  • 1 min

Vodka sauce, a popular Italian sauce ideal for social media

  • NRN staff Datassential.
  • 3 July 2024
🍴 Vodka sauce, a tomato-based pasta sauce with vodka for flavor depth, varies in color from reddish-orange to pink, appealing for social media. Named "New European" cuisine of 2024 by Datassential, it's gaining popularity on restaurant menus. Present on 5.5% of US menus, 35% of Americans have tried vodka sauce, a traditional Italian-American dish.
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  • 3 min

Female chef apprentices: Training provider sees 47% rise in numbers

  • Anna Startin
  • 3 July 2024
🍳 Lifetime, the UK's largest training provider, reports a 47% rise in female chef apprentices during 2022-2023, with 373 out of 1241 new starters being women. The hospitality sector faces a 21% vacancy rate. The number of female chefs has grown by 46% since 2018, reaching 24% in 2023. Stella Carter, 18, with Crohn's disease, began a Level 2 apprenticeship at The Boot & Slipper in Amersham in 2022 and aims to own a restaurant. Nyla, 20, from Nottingham, embraces the industry's diversity. Bianca Martens, 36, in Liverpool, leads a team after completing chef apprenticeships. Lifetime Training emphasizes changing workplace culture post-pandemic to attract diverse talent, while Marston's and Mitchells & Butlers promote inclusive cultures and development programs.
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  • 5 min

Luxury Hospitality Magazine interviews Dani Garcia, Chef Patron of BiBo Shoreditch

  • Anna Startin
  • 3 July 2024
🍴 Chef Dani García recounts his unconventional journey into the hospitality industry, driven by childhood experiences and learning from renowned chefs along Costa del Sol. His process for blending traditional Andalusian recipes with global flavors involves structured work and adaptation to local ingredients. Successfully managing multiple restaurants worldwide, García emphasizes the importance of team dynamics. His transition from a Michelin-starred restaurant to more accessible dining formats like BiBo Andalusian Brasserie & Tapas involves creating a relaxed atmosphere. Media exposure has broadened public perception of his culinary scope. Adapting menus to local tastes—alcohol-free in Qatar, pork-free in Dubai—García's group tailors to each location while maintaining concept essence. Smoked Room, born from Leña, earned two Michelin stars within six months through constant culinary evolution. Global expansion of Dani García Group focuses on launching Leña globally, with new projects underway in Miami, and plans for London, New York, Barcelona, Ibiza, and Morocco.
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