Human Resources

🚢 AmaWaterways has enhanced its Travel Agent Portal, offering 24/7 booking access for agents. Agents can instantly secure bookings by paying deposits via credit card. A fixed £75 regional airport supplement now applies to all UK airports, except the Channel Islands. Agents can also opt for cruise-only bookings by omitting flights. Confirmations and flight arrangements are communicated within 48 hours post-booking. Andrea Stafford, Sales Director UK & Europe, highlights the simplified booking process and increased flexibility.

📖 Aethos appoints Katherine Godsmark as group director of people and culture with over 15 years of experience in hospitality and operations. She previously led global people strategy at the Gap Partnership. Her role comes as Aethos expands internationally, including a new site in Shoreditch, London. CEO Lily Wecker supports Godsmark’s strategic vision, emphasizing global growth and team development. The company is strengthening its leadership for further expansion.

🍽 Bret Thorn, a senior food & beverage editor, has been with Nation’s Restaurant News since 1999. In 2006, he won the Jesse H. Neal Award. Thorn, a Tufts University alumnus, studied at Le Cordon Bleu and worked in Beijing during the 1989 Tiananmen protests. He was president of IFEC in 2005 and inducted into the Disciples d'Escoffier in 2014. Thorn authored entries for the Oxford Encyclopedia in 2012 and 2015.

🍳 Neil Aitken, a chef with 14 years of Michelin kitchen experience, is the new head chef at The Forge, Hotel Indigo Chester, as of 2025. The Forge, renowned for its two AA Rosettes in 2023, specializes in British ingredients cooked over wood and charcoal. It is operated by Castlebridge Hospitality, a group formed in 2018, with 20 years of hotel management expertise. The restaurant offers diverse menus, collaborating with supplier Aubrey Allen.

🏨 John Willcock, a third-generation hotelier, was appointed as the new general manager of The NICI in Bournemouth. Having held senior roles at Hotel du Vin, Accor, Harbour Hotels, and Macdonald Hotels, Willcock brings extensive experience as he returns to the Dorset coast and the Nicolas James Group. The NICI, launched in 2022, aims to expand its brand with Willcock's leadership. Managing Director Lukasz Dwornik praised Willcock's regional expertise.

📖 Jacqui Jones, programme director at University of Wales Trinity Saint David, was appointed chair of the Institute of Hospitality’s Cymru region in Wales in November 2025. As chair, Jones will oversee member engagement and professional development. Her appointment is designed to enhance collaboration between education and the hospitality sector. Robert Richardson, IoH chief executive, praised her dedication to education and hospitality. Recent regional developments include Inn Collection Group's £125m expansion, announced on October 30, 2025.

🛣️ Maxime Brun has been appointed as the new general manager of Les Bateaux Belmond, overseeing operations for its seven riverboats in France. Brun, who previously served at Château Saint Laurent for four years, brings experience from Pink Lady Europe and Nestlé France. Les Bateaux Belmond operates April to October, hosting 4 to 12 passengers per boat, emphasizing a "Slow Luxury" travel experience. Brun aims to enhance guest experiences for the 2026 season.