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Innovation

4888 posts

[[ 9 ]]

Google’s AI mode starts booking restaurant reservations

  • Automatic
  • 5 November 2025
📅 Nov 5, 2025: Google launches an experimental AI Mode in the U.S. via Search Labs. This feature helps users find and initiate bookings for restaurants, events, and wellness appointments. It checks availability across multiple platforms but requires users to finalize bookings off-site. It supports personalized queries and covers three categories: restaurant reservations, event tickets, and wellness appointments. Access is limited to U.S. users with specific account settings, indicating a shift towards task-based, agentic search experiences.
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McKinsey on the state of AI in 2025

  • Automatic
  • 5 November 2025
💻 Nov 5, 2025: 88% of organizations use AI in at least one function, but only one-third scale AI enterprise-wide. While 62% experiment with AI agents, 23% scale them in certain functions. Despite strong use-case benefits, only 39% report enterprise-wide EBIT impact. High performers focus on growth, workflow redesign, leadership, and risk management. Increasing risk management practices address inaccuracy, explainability, and regulatory compliance challenges.
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Depth of information now drives hotel visibility

  • Automatic
  • 5 November 2025
🏖 Nov 5, 2025, Google AI Mode transforms travel searches by emphasizing rich content over keywords and backlinks. Travelers now ask detailed, multi-step questions instead of simple searches like "hotel in Zurich." Google AI rewards hotels with complete, useful information and positive mentions across the web. Important factors now include detailed descriptions, FAQs, brand trust signals, and engaging visuals. Instead of just optimizing for keywords, hotels must address traveler needs and provide comprehensive decision-support information.
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Booking.com watches for OpenAI’s next move

  • Automatic
  • 5 November 2025
🛫 Nov 5, 2025 - Travelers increasingly use AI chatbots for trip planning, impacting platforms like Booking. Who? Booking CEO Glenn Fogel. What? AI is a new channel, not a threat. How? Through strategic scale and AI integration. Booking partners with OpenAI, Google Gemini, and more, leveraging its market position against competitors like Expedia. Expect future monetization from AI suggestions. Where? Globally, with Booking’s large footprint. Why? To stay competitive as AI reshapes traveler habits.
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  • 5 min

On board with PPDS: Luxury cruise liner brings an ocean of guest entertainment on stunning new superyacht hotels with 110 x Google Cast Philips MediaSuite TVs

  • 10minhotel
  • 4 November 2025
🚢 03 November 2025, PPDS installed 110 Google Cast and Netflix-ready Philips MediaSuite TVs on Vietnam's 6-star superyacht hotels, Grand Pioneers I & II, located in Halong Bay. Halong Bay, a booming tourist spot, saw visitors triple since 2010 to nearly seven million. Viet Thuan Group's twin superyachts each measure 110x19 meters and weigh 25,400 tons. The yachts focus on sustainability, featuring industrial wood interiors and energy-efficient BMS systems. The Philips MediaSuite enhances guest entertainment with advanced streaming capabilities.
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  • 1 min

Hospitality and Hotel Technology & Solutions | Samsung Business

  • @Samsung
  • 4 November 2025
📱 Samsung invites users to submit their email addresses to receive updates on exclusive discounts, new product announcements, technology insights, and special events. The privacy of users is safeguarded as per Samsung's Privacy Policy, which can be accessed online.
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  • 6 min

Travel Tech Essentialist #188: Human Layer

  • Mauricio Prieto
  • 4 November 2025
🗺️ November 2025, London: Kayak blames a $457M writedown on reduced SEO traffic, linking it to AI and Google’s paid placements reshaping travel search. In travel tech, Christian Watts leads in LinkedIn mentions, while Martin Soler and Lennart Dobravsky excel in engagement. Expedia’s study shows 71% of travelers prefer video content. Airbnb adds social features to Experiences, enhancing community interaction. YC has backed 24 travel startups since 2007, with Airbnb as the standout public company.
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  • 2 min

PPHE Hotel Group Implements Oracle OPERA Cloud Platform

  • LODGING Staff
  • 4 November 2025
💻 PPHE Hotel Group is adopting the Oracle OPERA Cloud hospitality platform as its global property management system across 18 properties with 5,200 rooms in the UK, Netherlands, and Italy. This migration aims to standardize processes, eliminate hardware needs, and enhance guest experiences through mobile access and 1,000+ business integrations. By using the Oracle Hospitality Integration Platform, PPHE optimizes sales, reservations, and loyalty operations, empowering staff with mobile tools for efficient and personalized guest service.
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  • 5 min

How to Build Travel Experiences People Love: The Product Delight Approach

  • Mauricio Prieto
  • 4 November 2025
🛫 Nesrine Changuel explores the **Product Delight Model** in the travel industry, emphasizing emotional over functional product design. **Low Delight** covers basic needs like booking, **Surface Delight** involves personal touches like app greetings, while **Deep Delight** integrates function with emotion, like Hilton’s **Digital Key** and **Connected Room** features. Changuel’s framework highlights addressing pain points, anticipating needs, and exceeding expectations, transforming utilitarian tasks into emotionally rich experiences.
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  • 1 min

NUDE Introduces the Bar/Giani Double Pour Mixing Glass

  • Sophie Weir
  • 4 November 2025
🥃 NUDE Glass introduces the Bar/Giani Double Pour Mixing Glass, a world-first with dual-pour capability, allowing two cocktails to be served simultaneously. Conceived by Giorgio Bargiani, Assistant Director of Mixology at The Connaught Bar in London, and developed by NUDE's designers, this innovative glass combines speed and finesse for professional and home use. Available February 2026, it highlights NUDE’s commitment to modern mixology through design-driven functionality.
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