Innovation

📈 In 2025, Minneapolis, Minnesota: EOS Hospitality, managing 60 U.S. properties, partners with IDeaS for a three-year tech upgrade. EOS will migrate 50 properties to the IDeaS G3 Revenue Management System, enhancing scalability and performance insight. Tools like Optix and RevPlan will offer real-time data and financial forecasting. Sanjay Nagalia of IDeaS emphasizes strategic growth, while EOS’s Ernest Lee highlights increased collaboration and productivity. EOS aims for commercial success with this tech transition.

🌐 DALLAS, Texas—Mews announced the acquisition of US-based AI company DataChat to enhance its hospitality systems. DataChat’s platform enables natural language interaction with business data, generating insights and workflows without coding. This acquisition aims to accelerate the development of autonomous and semi-autonomous agents within Mews, covering reservations, operations, and guest experiences. Richard Valtr, Mews founder, emphasized the move towards intelligent platforms, while Viken Eldemir, DataChat CEO, highlighted the potential for increased personalization in hospitality.

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💻 Josiah shares insights into leveraging technology in the hospitality industry, emphasizing the importance of AI and tech adoption to improve efficiency and financial outcomes. Actabl, his company, focuses on empowering hospitality workers through tech innovation. Josiah highlights the value of educating users and ensuring tech solutions drive profits, with gross operating profit being a key metric. He stresses the need for digitization and effective process implementation to fully harness AI's potential in hospitality.

🎓 NYU School of Professional Studies (NYU SPS) collaborates with the AHLA Foundation to offer credits toward an Associate of Applied Science (AAS) in Hospitality Management. Apprenticeship participants can earn up to 27 of the required 60 credits. This partnership aids career advancement in the hospitality sector by bridging work experience with academic achievement, providing a pathway to job readiness or further study.

💻 After months of development, Mirai launches Sarai, an AI super-agent transforming guest service, operating 24/7 in up to 100 languages. Sarai offers natural, human-like, multilingual interactions, handles multiple questions, provides voice responses in 33 languages, and integrates with booking engines. Available across various channels, Sarai ensures seamless service with a customizable identity. Clients can use it free for three months, with pricing announced later. Sarai is part of Mirai’s direct-sales ecosystem, enhancing guest experience and revenue.

🏨 Efficient hotel distribution requires an integrated system, not just more OTAs. Key players include PMS, RMS, channel manager, and booking engine. Integration ensures real-time data, operational efficiency, and better guest trust. Missed revenue, manual errors, or inconsistent rates indicate weak technology links. STAAH provides tools for seamless integration, enabling accurate, trustworthy room distribution. Ensure your systems communicate effectively to boost revenue, save time, and enhance guest loyalty. Don’t let fragmented systems hold you back.

💸 September 2025, Chris Hemmeter, co-founder of Thayer Investment Partners, shared a refined investment strategy, "construct and convict," aimed at making smaller investments in early-stage travel startups. Thayer's fifth fund plans to support 40-50 companies. With 5% of entrepreneurs expecting growth under 10% in 2026 and 27% predicting over 100%, 37% of startups aim for acquisition by a travel company. AI advances drive "seed-strapping," fostering rapid scaling, reshaping travel startup success.

📱 Aristara AI launched a multilingual digital assistant at the Future Hospitality Summit (FHS) World event, enabling real-time information access in over 50 languages via WhatsApp. Delegates can inquire about sessions, speakers, venues, and schedules, while organizers send notifications. Based in Los Angeles, Aristara aims to enhance hotel operations through automation and personalization. This launch marks their entry into the Arabian Gulf, a significant growth area, according to CEO Rosanna Wang.

💻 Simpson Travel launches the 'Dreamcrafter' holiday finder, a pioneering AI tool, in October 2025. This innovation helps agents find the perfect villa or boutique hotel for clients, offering a personalized, image-led experience. Clients search using terms like 'best infinity pools' or 'uninterrupted sea views.' Managing Director Ed Pyke emphasizes the tool's focus on subjective preferences, enhancing the decision-making process. Head of Trade Sales, Hannah Naylor-Vane, highlights its usefulness for agents and client interaction.