Innovation

4711 posts

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  • 1 min

José Andrés Group opens new steakhouse in New York City’s Mercado Little Spain

📖 Joanna Fantozzi, Senior Editor at Nation’s Restaurant News, has over 7 years of experience in the restaurant and hospitality industry. Fantozzi joined Informa’s Restaurants and Food Group in 2018 and has held various positions, including Senior Editor since August 2021. Her work appears in major outlets like The New York Times and Forbes. She has degrees from The College of New Jersey and CUNY's Craig Newmark Graduate School of Journalism.
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𝐖𝐡𝐞𝐧 𝐋𝐞𝐠𝐚𝐜𝐲 𝐒𝐲𝐬𝐭𝐞𝐦𝐬 𝐌𝐞𝐞𝐭 𝐋𝐞𝐠𝐚𝐜𝐲 𝐌𝐢𝐧𝐝𝐬𝐞𝐭𝐬: 𝐀 𝐇𝐨𝐫𝐫𝐨𝐫 𝐒𝐭𝐨𝐫𝐲 In my line of work, I rarely need to log into a client’s software. If I need a report, the… | Simone Puorto

📱 Two weeks ago, the author struggled with a legacy PMS system at a hotel still awaiting a cloud migration as of 2025. To extract data, the author used AnyDesk, connecting directly to the hotel owner's computer. Despite 14 days of trying and contacting the software staff and founders, the required file remained undelivered. The issue highlighted is not just tech or data silos, but people silos, emphasizing the need for stronger human responses in outdated systems.
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The Revenue Blindspot: Seeing What You’re Missing without Data-Driven Revenue Management

📈 Hotels leveraging data-driven revenue management maximize profitability by anticipating demand spikes and optimizing pricing strategies. Lacking system connectivity leads to missed opportunities. Unpredictable pricing and generic strategies hurt guest trust and satisfaction. Predictive analytics and segmentation personalize offers, enhancing loyalty. Human expertise complements technology, ensuring consistent, informed decisions. The partnership between IDeaS and Shiji demonstrates the transformative power of integrated systems in overcoming revenue blind spots and fostering sustainable growth in the hospitality industry.
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h2c Unveils Landmark Global Study on AI & Automation in Hospitality

📈 Düsseldorf, Germany – October 1, 2025: h2c GmbH's study on AI in hospitality reveals 78% of hotel chains use AI, with 89% planning expansion in 12-24 months. Despite high adoption, true reliance is low, scoring 4.7/10. Key barriers include lack of AI expertise (62%) and unclear strategies (51%). Only 6% have a comprehensive AI strategy. Business Intelligence is valued by 78%, with 69% citing revenue growth as a top investment driver. AI adoption aims to enhance guest experience.
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Food Sector Stakeholders Augment Efforts to Curb Single-use Plastic Pollution – EYSY

🍴 Saladplate is a hub for the Hospitality, Food, and Beverage portfolio by Informa Markets. It offers insights into industry trends and innovations. The platform features weekly news, a monthly newsletter, a bi-monthly e-magazine, and connects users with over 10,000 brands and products. It also provides updates from 35+ international trade events, serving as a comprehensive resource for industry professionals.
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Food Sector Stakeholders Augment Efforts to Curb Single-use Plastic Pollution

🍴 Saladplate is the go-to hub for the Hospitality, Food, and Beverage sectors within Informa Markets, offering a multitude of resources like weekly news, a monthly newsletter, and a bi-monthly e-magazine. Gain insights and connect with over 10,000 brands through their supplier directory. Stay informed on updates from more than 35 international trade events. This platform is indispensable for those tracking industry trends and innovations. 📈
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  • 4 min

How Connectivity Powers Hotel Growth: From 5 to 50 Channels

📱 In 2025, hotels need strong connectivity, scaling from 5 to 50 OTA channels to thrive. Limiting to a few OTAs restricts exposure and revenue. Effective channel management, like STAAH, ensures centralised inventory, rate parity, and real-time sync, preventing overbookings and manual errors. Langkawi’s Royale Chenang Resort expanded to 2,000+ channels, enhancing efficiency. Champlung Mas in Bali increased OTA bookings by 9% with STAAH. Integration with PMS and RMS is crucial for seamless growth.
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  • 2 min

Global study shows 78% of hotel chains are…

💻 Chatbots and Customer Data Management are leading AI applications in hospitality, per h2c GmbH's research involving 171 hotel chains and 11,000+ properties. 78% use AI, 89% plan expansion within 24 months; 42% employ chatbots, 50% aim for data management. AI reliance scores a low 4.7/10. Key obstacles: lack of expertise (62%), unclear strategies (51%). Business Intelligence (78%) ranks top in value. In five years, 40% foresee full automation of reservations and guest data management.
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Modoru’s automated inventory system for…

📦 Modoru launched an RFID-powered inventory system to help catering companies reduce operational costs by up to 20% and packaging waste by 50%. Globally, the catering industry, with around 400,000 operations, faces a recycling rate of just 9%. Manual inventory tracking consumes 25% of staff time and has a 10% error rate. Cape Town's Dish Food & Social will be the first to deploy the system, with further projects in Dubai, the USA, the UK, Singapore, and Australia.
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