Innovation

4872 posts

Innovation and technology news for the hospitality industry: AI, digital tools and how hotels are transforming, from 10 Minutes News for Hoteliers.

View Post
  • 1 min

Gold Key Awards for Excellence in Hospitality Design to Be Held on November 9, 2026, in New York

🏨 Gold Key Awards for Excellence in Hospitality Design will hold its 46th annual event on November 9, 2026, at Cipriani 42nd Street, New York, alongside BDNY. Entry deadline is July 31, 2026, with a $250 fee per submission. The gala will honor winners across 24 categories, including unique sectors like Design at Sea and Next-Gen Housing. A judging panel will also select the Designer of the Year and Mic Drop Moment. Tickets will go on sale this summer.
View Post
Share

83% of Hoteliers Report Technology Stress Due to Poor Connectivity and Data, Says RMS and RoomPriceGenie Survey

💻 A survey by RMS and RoomPriceGenie shows 83% of hoteliers experience tech stress from poor system integration. 89% rate their data quality poorly, impacting revenue, decisions, and guest service. 42% of operators spend 1–3 hours weekly on tech issues. Skills gaps further hinder teams, with 32% lacking technical knowledge. Effective integrations, improved data management, and technical training can alleviate stress, enhance operations, and boost revenue. 41% of independent hotels and 78% of chains already use AI.
View Post
Share

AI Enhances Hotel Search, Increasing Google Search Volume by 20% and Impressions by 49% Post-AI Rollout

📱 AI is not replacing search; it's enhancing it. Google search grew by 20% post-AI rollout, with search impressions increasing by 49%. Despite the rise of AI, Google still handles 373 times more searches than ChatGPT, which holds a 12% share of daily search volume and has 900 million weekly users. The zero-click rate now ranges from 58-60%, changing how value is captured. Hotels must adapt by optimizing SEO, structuring data, and addressing conversational queries.
View Post
Share

Google's AI Mode Surpasses 1 Billion Monthly Users, AI Overviews Reach 2.5 Billion Active Users

📈 Google’s AI Mode boasts over 1 billion monthly users, while AI Overviews have reached 2.5 billion users. This shift impacts hotel marketing strategies, emphasizing SEO, AEO, and GEO. SEO is foundational, AEO focuses on direct answers via AI, and GEO enhances AI-generated content with detailed, trustworthy information. Together, these strategies elevate a hotel’s visibility across platforms like Google, voice search, and AI tools, essential for drawing attention and increasing bookings in the evolving digital landscape.
View Post
Share
View Post
  • 3 min

Cellartech Solutions Launches Managed Still and Sparkling Water Service for UK Hospitality Industry to Reduce Costs and Waste

💧 For over a decade, Cellartech Solutions has supported UK hospitality venues with technical services. Now, they're launching Cellartech Water, providing a managed still and sparkling water solution. This service reduces reliance on bottled water, cutting storage and delivery costs, while lowering single-use plastic consumption. Customers receive a full package of installation, filtration, and maintenance. Cellartech aims to enhance sustainability and profitability, offering a premium water experience with stylish dispense options and comprehensive support.
View Post
Share
View Post
  • 6 min

Hospitality Industry Faces Challenges in Activating Guest Data Despite Advanced CRM and PMS Integration Efforts

📈 Hotels collect extensive guest data but struggle with data activation, as discussed by Niels Mekenkamp on the Shiji Insights Podcast. Property Management Systems (PMS) are evolving to execute guest intelligence. Clean, deduplicated profiles and integration between CRM, loyalty systems, and PMS are crucial. Real-time guest recognition enhances loyalty and revenue. Trust and consent management are vital for personalization strategies. Effective data use transforms guest experiences and enhances competitive advantage in hospitality.
View Post
Share