Innovation

Hotels get a constant stream of guest feedback, but it’s scattered across Google and TripAdvisor. That means slow follow-ups, missed negative reviews, and painful reporting. To fix that, I built…

CEO+AI is for travel leaders interested in AI strategy and business outcomes. I met a girl last week. Her name is Fiona. You know those times when you meet someone,…

𝐓𝐡𝐫𝐞𝐞 𝐥𝐞𝐠𝐚𝐜𝐢𝐞𝐬 … 𝐖𝐡𝐚𝐭𝐬 𝐭𝐡𝐞 𝐆𝐚𝐦𝐞 𝐂𝐡𝐚𝐧𝐠𝐞𝐫?  The GDS race is entering a new era: innovation, consolidation, or fade-out. The winners will be those who adapt – or unite –…

✈️ The Next Battleground in Online Travel: My Take Dennis Schaal at Skift recently highlighted how Expedia, Booking, and Hopper are reshaping their strategies. What stood out to me wasn’t…

Business travel spending in Latin America – which includes Central and South America and Mexico – is projected to reach $63.9 billion USD this year, a 3.2% increase over 2024. However, the region is expected to navigate persistent challenges into 2026 that will continue to weigh on its overall economic outlook, including low investment, widening fiscal deficits, high debt-to-GDP ratios and trade policy uncertainty.

I just turned up at my hotel & the lobby was completely empty. No receptionist, no hotel manager, no porter & no concierge. Welcome to the new age of self…

After fifteen years spent teaching students across Europe, twenty in digital marketing, and twenty-six in hospitality, one conclusion imposes itself with brutal clarity: (almost) everything we thought we knew about…

In hospitality, success depends on a lot more than just booking and filling rooms. It’s about crafting high-impact experiences at every step of the hotel customer journey. From the first…

Oh great, another article about AI.

Thirty years of ambitious targets. One disappointing truth: carbon capture was supposed to save us by now, and we have only managed to reach 50 million tonnes of global CO2 storage per year with where we needed to be at 1 billion tonnes by 2030.