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Innovation

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  • 3 min

Hospitality Creator Summit to Launch at HITEC 2026, Ushering in a New Era of Influence and Innovation for the Global Hospitality Industry

  • Automatic
  • 22 January 2026
📅 June 15, 2026, Anna Blue and Anthony Melchiorri launch the Hospitality Creator Summit (HCS) in partnership with HITEC at the world's largest hospitality technology conference. This invite-only event will unite content creators and hospitality leaders with sessions in keynotes, workshops, and networking. The Creator Lab, a content production hub, will be on the HITEC floor, encouraging collaboration and innovation. HFTP, established in 1952, facilitates this vision with extensive resources and international reach.
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  • 4 min

Lessons in seasonality from a hotel made of ice

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  • 22 January 2026
❄️ Arctic SnowHotel & Glass Igloos in Finnish Lapland rebuilds its snow hotel annually, operating from December 15 to March's end. Situated 30 km north of the Arctic Circle, the hotel features 20 ice rooms, a 150-seat ice restaurant, and an ice bar. Despite sub-zero challenges, Mews technology aids operations. Rovaniemi's airport, Finland’s second busiest, boosts tourism. With activities like reindeer rides and snow saunas, it's a unique winter experience. Pricing is set well in advance, focusing on autumn demand.
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  • 3 min

Shiji and allmytour Integrate to Expand Global Accommodation Distribution

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  • 22 January 2026
📅 January 22, 2026, in Seoul, Korea, Shiji announced a strategic partnership with allmytour to integrate Shiji’s Horizon Distribution. This partnership provides allmytour access to over 90,000 hotels globally, enhancing inbound and outbound travel competitiveness in Northeast Asia. Shiji supports over 91,000 hotels worldwide and employs more than 5,000 people. Allmytour, boosted by an 8 billion won Series A investment, launched the 'Awesome Membership' in May 2024, offering access to 3 million accommodations.
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  • 2 min

What you shouldn’t automate might matter more

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  • 22 January 2026
🤖 Automate repetitive tasks like rate updates, inventory management, and internal reports for efficiency. Avoid automating human interactions, such as emails, social media posts, and personal recommendations, to maintain authenticity and trust. Automation should not fake human intention, as this can damage reputations and lead to disengagement. Prioritize automating processes that move systems, not people, for better results. Trust is key and only humans can convey genuine intention.
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Mews accelerates its all-in-one hospitality platform strategy with a $300 million funding round

  • e.tulliez
  • 22 January 2026
📈 Mews, in early 2026, secures a $300 million funding round to bolster its position as the central digital infrastructure for hoteliers. This funding supports the integration of operations, revenue management, payments, and AI.
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  • 4 min

Mews Secures $300 million Investment to Cement Position as World’s Leading Hospitality Operating System

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  • 22 January 2026
💸 Mews secured $300 million in a Series D funding round led by EQT Growth, with other investors like Atomico and HarbourVest. The company, valued at $2.5 billion, achieved substantial growth in 2025, with 15,000 customers and 42.3 million reservations across 85 countries. Mews generated $19.7 billion in transaction volumes and $537 million in additional revenue for hoteliers. The funding will enhance AI-driven operations and expand Mews' presence in North America and Europe.
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  • 3 min

Wyndham Announces Multi-Hotel Deal With Choctaw Casinos & Resorts

  • LODGING Staff
  • 22 January 2026
🏠 Wyndham Hotels & Resorts partners with Choctaw Nation of Oklahoma, incorporating four casino resorts into its portfolio, totaling nearly 2,000 rooms. The flagship, Choctaw Casino & Resort–Durant, offers over 1,600 rooms, 7,400 slot machines, 100 table games, and a 3,000-seat venue. Located 90 minutes from Dallas, the resorts enhance their offerings through Wyndham's $375 million technology investment since 2018, benefiting over 120 million Wyndham Rewards members.
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  • 6 min

140 – To automate, focus on what not to automate

  • Martin Soler
  • 22 January 2026
🛈 Agentic AI is reshaping commerce, with Amazon's AI, Rufus, impacting operational systems. Travel, contrasting with $5.99 battery sales, must adapt to AI trends. Marketers in 2026 should balance automation with human strategy, focusing on tasks AI shouldn't handle. Booking.com's AI strategy underscores the need for hybrid AI-human workflows. The balance between automation and human interaction is critical, as shown by debates on automating communication and maintaining the human touch. Automated systems risk becoming spam if human elements are lost.
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  • 3 min

Sojern, Red Roof Expand Relationship with AI Concierge Rollout

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  • 22 January 2026
📱 San Francisco, 20 January 2026: Red Roof adopts Sojern’s AI Concierge, enhancing guest experience via automated interactions across 700+ properties. This expansion, part of a partnership since 2024, resulted in a 6.64% quality improvement and 3.14% social score increase by Q4 2025. The collaboration boosts operational efficiency and brand perception, easing front-line workloads while improving guest satisfaction. The announcement aligns with the HEDNA Orlando 2026 Conference, highlighting AI-driven hospitality innovations.
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  • 3 min

TIME Hotels Boosts AI-led strategy for 2026

  • Irvin Baldeb
  • 22 January 2026
💻 TIME Hotels, 2026, strategic focus on AI and digital transformation for growth. Expanding in Middle East, Africa, Asia; currently 17 hotels, 3,000 keys, with 12 new properties and 5,000 keys planned. Emphasis on digitalisation, mobile-first, AI-powered services, and enhanced cybersecurity. Partnerships with Shiji Group, Amadeus for cloud-based management, and CRM solutions to improve service and efficiency. Expanding brand portfolio: VIVI, HALO, Rotella. CEO Mohamed Awadalla highlights AI’s role in decision-making and guest engagement.
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