Innovation

🏨 From revenue meetings to guest service interactions, the hospitality sector relies heavily on industry-specific acronyms and abbreviations. By 2025, a new A-to-Z guide includes terms like ADR (Average Daily Rate), API (Application Programming Interface), and RevPAR (Revenue Per Available Room). Keeping pace with terms such as dynamic pricing and channel management is essential for efficient communication and adapting to evolving trends in hotel operations.

📲 Boostly, on January 2024, received a U.S. patent for its innovative messaging technology. The technology transforms guest data from POS systems into personalized marketing messages, revolutionizing restaurant marketing. This patent, following a $22 million Series A led by PeakSpan Capital, empowers restaurants to engage with customers through behavior-based SMS campaigns. Boostly aims to provide smaller restaurants the sophisticated marketing tools typically available only to large chains, enhancing guest experiences and driving revenue.

📱 Boostly, a marketing platform for restaurants, received a U.S. patent for its technology that enhances customer data usage from platforms like POS systems for personalized messaging. This development supports restaurants in converting first-time patrons into regulars. The patent enables data collection, marketing opt-ins, and targeted messaging. CEO Shane Murphy highlighted its significance for restaurant marketing. Boostly's recent $22 million Series A fundraising led by PeakSpan Capital further boosts its offerings, including AI-powered tools and social media management.

💻 Google has significantly enhanced Search with AI Overviews and AI Mode, boosting user satisfaction and search frequency. Organic click volume to websites remains stable, with higher quality clicks than a year ago. Users are engaging more with complex questions and link-rich results, leading to increased traffic for sites with authentic voices or detailed content. AI in Search aims to complement the web by featuring prominent links and sources, fostering a balanced ecosystem and supporting the web's evolution.

🏨 As the festive season approaches, hotels must ensure profitability beyond just booking function spaces. Instead of isolating event performance, consider the total group value, including guest rooms, F&B, and ancillary services. Conduct displacement analyses to prioritize high-yield events. Use technology like OpenSpace to optimize bookings and streamline team alignment. Atrium Hotel Mainz increased RevPASM by 22% using day-specific pricing. Optimize every function with strategic tools, transforming event spaces into high-performing assets year-round.

📈 Jack in the Box Q3 2025: same-store sales decreased by 7.1%, with company stores at -6.4%. Del Taco saw a 2.2% drop in company stores. Digital sales mix: Jack 18.5%, Del Taco 20%. $5.5 million invested in marketing and operational improvements. Over 2,000 restaurants upgraded with new POS, with full rollout by month-end. All Del Taco locations have kiosks. Over 1,000 locations to be remodeled. Emphasizing tech upgrades to boost guest experience.

💻 Meyers led MGM's "Front Desk of the Future" project at New York-New York, reducing check-in time from 6 minutes to 94 seconds using custom kiosks, completed in 10 months. An AI-powered tool now streamlines banquet event orders at Mandalay Bay since February 2025, automating dish parsing and routing for chefs, enhancing efficiency without sacrificing flexibility. This highlights Meyers' innovative approach in hospitality technology.

💻 Toast and Amex announced a partnership to enhance personalized dining experiences at restaurants. This collaboration leverages purchase history to tailor service and implement dynamic pricing. While Amex adds value for cardholders, restaurants gain insights into guest preferences, potentially altering pricing strategies. Additionally, Gen Z's trend of logging life events in digital calendars offers valuable, specific data for AI, paving the way for future hospitality innovations. Concerns about privacy persist, highlighting the importance of responsible data use.