Innovation

💻 Riviera Travel, a UK-based cruise and tour operator, launched RIVA AI on 12 November 2025. This digital assistant, integrated into the Riviera Explorer portal, is designed to aid travel agents with tasks like handling inquiries and creating social media content. RIVA AI provides 24/7 access, reducing admin time and helping agents sell smarter and market faster. Developed with agent feedback, it's aimed to enhance efficiency and trade support. A rollout in Ireland is planned soon.

🚀 Travel Counsellors launched the TC Co-Pilot AI assistant to boost productivity and personalize customer experiences. Developed in-house over 18 months, it's integrated with their Phenix platform. Initially trialed with 120 users, it's now available to over 2,200 business owners globally. TC Co-Pilot aids in tasks like itinerary building and social media planning. Future updates will expand itinerary options and creative tools. The initiative highlights Travel Counsellors' commitment to innovation without replacing human expertise.

📅 Expian developed a web-based ticketing solution for large-scale operators, enabling platform creation in months instead of years. Traditional rollouts took years; Expian implemented a booking platform for P&O Ferries in six months, setting an industry record. The platform included upgrades, food, transfers, cabins, and pet options. Chief Executive Yiannis Maglaras highlighted that delays in digital transformation cost operators financially and operationally. Kenneth Rasmussen praised the alignment with P&O's business needs.

💰 July 17, 2025, Wyndham Hotels & Resorts partnered with Grubhub across nearly 6,000 U.S. hotels, spanning 20 brands. The collaboration offers delivery with no fees using Grubhub's app or QR codes. Franchisees without full-service restaurants were quick to adopt, seeing improved guest satisfaction and repeat business. The tie-up provides a six-month free Grubhub+ membership. Implementation involved seamless geofencing by Grubhub. Wyndham tracks usage to drive repeat stays and differentiate its brands.

Miami, FL, and San Francisco, CA, November 10 2025 — Boom, the world’s first AI-powered property management system (AiPMS), has today announced a new integration with Beyond, a leading revenue management solution built…

📈 Marketers, according to a McKinsey report, struggle to demonstrate the ROI of martech investments. Among 50 Fortune 500 marketing leaders, none could link martech to significant business outcomes. In China, e-commerce performance is scrutinized multiple times daily. Generative AI performs best when creating ads from scratch, improving click-through rates by 19%, while AI-modified ads perform poorly. Transparency about AI creation causes a 31.5% drop in CTR. Use AI for ideation, generating multiple concepts efficiently.