Innovation - 10 Minutes News for Hoteliers - Page 230

2 min

Clermont Hotel Group now IDeaS RMS customer

📈 Clermont Hotel Group partners with IDeaS for revenue management and operational efficiency. This includes implementing IDeaS' RMS G3 package and Optix tool across Clermont's UK portfolio, aiming to enhance revenue strategy, boost efficiency, and drive growth. Optix enables real-time reporting, actionable insights, and strategic decision-making for properties like The Tower Hotel, The Cumberland, and the Royal Horseguards Hotel. The partnership emphasizes accurate pricing, time and cost savings, and after-sales support, transforming revenue trend analysis and reporting.

Clermont Hotel Group Partners With IDeaS to Drive Revenue Performance, Operational Efficiency Across Portfolio

📍 United Kingdom, London, April 29, 2025 - Clermont Hotel Group partners with IDeaS to implement G3 Revenue Management System (RMS) and Optix across their properties, enhancing revenue strategy and operational efficiency. G3 RMS optimizes demand forecasting and automation, maximizing RevPAR and profitability, while IDeaS Optix enables real-time reporting and actionable insights. This technology suite will be utilized in iconic hotels like The Tower Hotel, The Cumberland, and the Royal Horseguards Hotel. The Group chose IDeaS for advanced capabilities and superior after-sales support, with a focus on smooth RMS transition and long-term success.

4 min

Cyber Risks Every Hospitality Business Must Prepare For

🛡 A restaurateur lost $450,000 to email fraud during a multimillion-dollar project build-out; the CFO wired money to a fake vendor account. Cybercriminals frequently target hospitality businesses, exploiting vendor systems, POS devices, and even personal phones. Ineffective vendor contracts often leave businesses handling breach investigations, customer notifications, and crisis communications. Cyber insurance can cover these components but may require specific security measures like multi-factor authentication and employee training. Hospitality lags in cybersecurity but can take steps to mitigate risks, such as verifying payment instructions, securing POS devices, and updating systems.

4 min

The Digital Edge: How Prop-Tech Can Maximize Extended Stay Profitability

🏨 With a projected 9.35% CAGR from 2025-2030, the extended-stay hotel market is expanding, with room construction up 8% in 2024. Natural disasters like the North Carolina flood affecting over 200,000 people and the California fire that destroyed 11,000 homes have surged temporary housing demand. To maintain affordability and maximize profitability, operators turn to prop-tech for efficient service. Energy management solutions, virtual concierge services, robust Wi-Fi, and remote management are key prop-tech investments for cost-saving and quality service without increasing staff.

1 min

OpenAI is building a social network

📷 OpenAI, on Apr 29, 2025, is developing a prototype social network around ChatGPT’s image generation capabilities. CEO Sam Altman is sourcing private feedback for the platform, which could compete with industry giants like Elon Musk and Meta. While it's in early stages and no official announcement has been made, the network aims to enhance AI model training with user data and signifies OpenAI's expansion efforts. Launch details remain uncertain.

1 min

Brands target AI chatbots as users switch from Google search

📈 Advertising agencies are adapting to AI-driven SEO, focusing on language models like OpenAI's ChatGPT and Anthropic's Claude. As of April 29, 2025, tools from Profound and Brandtech allow brands to monitor and improve visibility in AI services. Early adopters include Ramp, Indeed, and Chivas Brothers. Google's ad revenue rose nearly 10% in Q1 2025, despite the growth of AI searches. The shift demands high-quality content, understanding AI priorities, and could introduce new ad models such as sponsored questions.

2 min

Game-Changing Trends That Will Reshape Restaurant POS Systems

📊 POS software vendors are innovating with AI-driven tools for predictive analytics, inventory, staffing, and personalization. CBS NorthStar, Tray, Clover, Qu, Toshiba, and GK Software highlight the importance of flexibility, cloud-based solutions, data security, and system integration for 2025. 26% of guests want personalized loyalty communications according to HT's 2024 study, while Toshiba and Tray focus on real-time personalization for revenue and satisfaction. Voice AI is set to simplify drive-thru operations, says HungerRush.

3 min

Sabre Enters Into Agreement to Sell Its Hospitality Solutions Business Unit to TPG

💰 Sabre Corporation in Southlake, Texas, to sell its Hospitality Solutions business to TPG for $1.1 billion. TPG Capital will invest, making Hospitality Solutions a standalone entity serving over 40% of top hotel brands with its SaaS platform. Sabre's net proceeds of roughly $960 million will go towards debt reduction. The deal, aiming to optimize Sabre's portfolio and leverage, follows debt refinancings in December 2024 and April 2025 debt repayments. The sale is part of Sabre's strategy to focus on its core airline IT and marketplace platforms. The transaction is expected to close by Q3 2025, pending regulatory approval.

Marriott International acquires its 38th CitizenM brand for $355 million

🏨 Marriott International, the world's No. 1 hotel group, purchases the CitizenM brand for $355 million from APG, GIC, and founder Rattan Chadha's family. The deal includes the brand and intellectual property but not the 36 existing properties or management contracts. The hotels, located across the US, Europe, and Asia-Pacific, plus three new ones under construction, will enter long-term franchise agreements with Marriott, potentially bringing in franchise fees of $30 million annually. Additional payments up to $110 million are possible if sales exceed expectations after four years. CitizenM, founded in Amsterdam in 2008, has won two Hospitality Awards and focuses on efficient, connected, digitalized, and designed hotels in city-centers and airports, attracting business travelers and the youth.

1 min

Maximising Direct Bookings: How D-EDGE Transformed The Sukhothai Bangkok’s Digital Strategy

🏡 The Sukhothai integrated D-EDGE’s platform with their website and external booking engine, improving direct reservation ease for guests. Real-time rates became automatically synced with Google Hotel Ads, enhancing visibility and direct bookings, while advanced tracking allowed for precise campaign performance insights and ongoing optimization.

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