Innovation

💻 Palette Hotels deploys Quore workflow management solution across all 25 properties, enhancing operations in engineering, housekeeping, front desk, management, and above property tools. Quore's cloud-based, mobile-ready, multilingual platform aims to improve staff connectivity and guest experiences. Richard Lou, CEO of Palette Hotels, stresses the importance of tech investment for efficiency and meeting modern traveler expectations. The adoption of Quore will streamline operations for brands like Marriott, IHG, Hilton, Hyatt, Choice Hotels, Wyndham Hotels & Resorts, and Best Western. Quore's dashboard provides insights into operational performance, problem resolution, and guest satisfaction, with Palette Hotels looking to maximize the system's capabilities, including its CapEx functionality. Quore's support praised for aiding the deployment process.

💸 Palette Hotels is deploying the Quore workflow management solution across all 25 properties, aiming to enhance engineering, housekeeping, front desk, management, and communication. The cloud-based, multilingual platform promises more efficient operations and improved guest experiences. All hotels, representing brands like Marriott, IHG, Hilton, Hyatt, Choice, Wyndham, and Best Western, will benefit from improved internal processes and data-driven insights into costs, complaints, satisfaction, and more. Palette Hotels is discovering new capabilities within Quore, such as CapEx functionality. The deployment, praised for its support and training, is expected to streamline operations and provide a quick return on investment.

📝 In 2024, Original ChopShop (OCS) experienced its first full year using Ovation, a guest feedback tool, leading to 20,000 reviews within three months, with a response rate of 100%. Annually, OCS garnered 64,000 reviews, averaging a 4.6 out of 5 rating. OCS also emphasizes convenience with 70–75% of food consumed off-premises and a loyalty program used in 50% of in-store transactions. Their catering business, about 7–8% of sales, offers a rewards system with Paytronix, giving 10% back on $1,000 spent quarterly. The brand has a strong employee retention rate, with GMs averaging over 4 years and top hourly staff averaging 2.5 years.

🏨 Predictive AI enhances hotel guest loyalty by personalizing incentives and optimizing engagement, shifting from broad, generic perks to precision-timed, relevant offers. It analyzes behavior across channels, predicts future wants, and re-engages guests showing early signs of disengagement, potentially boosting re-engagement rates by double digits. Combining predictive and generative AI, hotels can strategize and deliver targeted messages, with predictive models trained against years of data. Future success in hospitality relies on unified data and personalized guest experiences, with predictive AI at the core of intelligent loyalty workflows.

📺 Featuring tech leaders Kevin Bentley (Jollibee Foods Corp.), Chris Demery (Blaze Pizza), and Bryan Myers (City Barbeque), this 5-minute excerpt from the session "Personalizing the Guest Experience" at MURTEC 2025 discusses redefining guest experiences through data utilization, engagement enhancement, and loyalty building via personalized service.