Innovation

🏨 Kondody Hotels & Resorts in Kerala, India, enhanced operations with STAAH’s real-time channel manager. Prior issues involved booking sync delays across multiple channels. STAAH’s system enabled instant updates for better efficiency and guest satisfaction. Key benefits include centralized inventory management, real-time sync, and error-free operations. Time saved on manual coordination is now spent enhancing guest experiences. This partnership prepares Kondody for seamless future growth in hospitality.

💻 In hospitality, AI Agents such as TrustYou’s enhance guest experiences across five stages: Pre-arrival, Arrival, Stay, Departure, and Post-Stay. They offer 24/7 booking support, reduce website drop-offs (typically 98%), and personalize recommendations. AI minimizes friction during check-in, improves service through digital concierges, and facilitates check-out with automated processes. Post-stay, AI encourages reviews and loyalty engagement. The result: increased conversions, reduced costs, and a stronger reputation, crucial for thriving in a competitive market.

🚀 Just 10% of travel buyers currently trust AI for booking support, with only 10% using AI for dynamic pricing insights, and 30% planning to adopt it within 12 months. 25% want AI to automate tasks, while 23% seek real-time travel updates. Steve Clagg emphasizes AI's role in reducing manual work and improving efficiency. The inaugural Business Travel Show America is set for 15-16 October at Javits Center, New York, featuring over 100 exhibitors.

📱 London’s The Ned saw a 16% revenue boost in Q1 after launching a new IRIS mobile ordering app. Set in the former Midlands Bank building, the app allows guests to order room service via QR codes, cutting wait times by up to 10 minutes and improving order accuracy to nearly 100%. Orders are primarily app-based, easing pressure on staff. The venue, designed by Sir Edwin Lutyens in 1924, features 12 restaurants, 17 bars, and 250 rooms.

💻 Cendyn facilitated digital growth for Cinnamon Hotels & Resorts, Sri Lanka's largest hotel chain, enhancing digital user experience across 17 properties in Sri Lanka and the Maldives. Within six months, active website users increased by 71% and conversion rates by 5%. The transformation included a new tech stack integrated with enhanced storytelling and security features. This initiative aligns with Cinnamon Hotels' strategy to meet evolving guest expectations and boost direct revenue.

💻 Dina Belon, President of Staypineapple, discusses the creation of "Chat Pineapple," an AI tool that integrates guest insights. This initiative emphasizes the importance of a culture that enables creativity, converting surveys and guest histories into unique experiences. Belon highlights the significance of the human element in personalizing hospitality services. The conversation also touches on pre-stay guest responses and scaling a culture of surprise and delight.

A new connection to respond to growing demand from European hoteliers for AI-powered, easy-to-use RMS with local connectivity and channel distribution. Sunnyvale, CA, 25 September 2025 – LodgIQ, the AI-powered…

📈 SAS company IDeaS partners with Brown Hotels to implement the G3 Revenue Management System (RMS) across properties in Israel, Greece, Cyprus, and Croatia. Since deployment, Brown Hotels reports improved forecast accuracy and room optimization, with a significant revenue uplift. The implementation process included online training and live virtual sessions, aiding in a smooth transition. The system allows Brown Hotels to base rates on demand forecasts, enhancing operational efficiency and strategic decision-making.

📱 Apaleo launches the Model Context Protocol (MCP) Server in 2025, transforming AI agent deployment in hospitality. The MCP Server standardizes AI interactions across hotel systems, reducing custom coding and enabling faster automation. Apaleo collaborates with hoteliers like citizenM, which has 37 hotels globally, to co-create AI solutions. The initiative promises improved scalability and operational efficiency. The MCP Server follows Apaleo's earlier launch of the Agent Hub, marking a significant innovation in hospitality tech.

📖 Dina Belon, President of Staypineapple, discusses the role of technology in guest experiences with Danica Smith. Dina argues against using kiosks in her hotels, emphasizing the importance of personal interaction. The conversation explores how independent hoteliers can compete with large brands by selecting appropriate tech partners.