Innovation

This article was written by Lodging Magazine. Click here to read the original article LONDON—RMS announced a new integration with cloud-based point-of-sale provider Epos Now to enhance operational efficiency by…

Nômade Temple Tulum and BE Destination Tulum elevate service and operational efficiency with Shiji’s cloud-based POS across seven outlets. Mexico City, Mexico, November 11, 2025 – Shiji, the global leader…

Because modern AI systems excel at narrow, specialized tasks rather than general intelligence, hotels will increasingly deploy a collection of ANI systems — each designed to perform extremely specific guest-facing functions.

Chinese online travel platform Fliggy – the travel division of Alibaba Group – is leading the way as the first Chinese online travel player to adopt a multi-agent approach to building AI-powered products in order to prepare for the shift from ‘online travel agencies’ to ‘omni-intelligent travel agents’.

Hospitality Net recently had the opportunity to speak with Gordon Gurnik, COO of Hilton Grand Vacations, about the company’s evolution, innovations, and future plans. Gurnik explained that Hilton Grand Vacations is a standalone public company closely affiliated with Hilton Worldwide, managing over 720,000 members across more than 200 properties worldwide. The company prioritizes team member investment to reduce turnover and maintain high service standards, supporting seamless guest experiences. Hilton Grand Vacations is positioned as the world’s largest timeshare company, committed to evolving with market trends and delivering value through technology and memorable vacations.

“First of all, integrate everything. If your revenue management system (RMS) isn’t talking to your CRM, PMS, and marketing tools, you’re missing out on the full picture. The best hotels…