Innovation - 10 Minutes News for Hoteliers - Page 323

3 min

Palette Hotels Rolling Out Quore Across Its Enterprise

💸 Palette Hotels is deploying the Quore workflow management solution across all 25 properties, aiming to enhance engineering, housekeeping, front desk, management, and communication. The cloud-based, multilingual platform promises more efficient operations and improved guest experiences. All hotels, representing brands like Marriott, IHG, Hilton, Hyatt, Choice, Wyndham, and Best Western, will benefit from improved internal processes and data-driven insights into costs, complaints, satisfaction, and more. Palette Hotels is discovering new capabilities within Quore, such as CapEx functionality. The deployment, praised for its support and training, is expected to streamline operations and provide a quick return on investment.

Leanpath Releases AI-Powered Food Waste Reporting App

💻 Palette Hotels is deploying the Quore workflow management solution across all 25 properties, integrating engineering, housekeeping, and front desk tools for better guest experiences. The solution is multilingual, cloud-based, and mobile-ready. Palette Hotels, which operates brands like Marriott, IHG, Hilton, Hyatt, Choice Hotels, Wyndham, and Best Western, aims to enhance efficiency and streamline operations. Quore's dashboard offers insights into problem resolution costs, guest satisfaction, and other operational metrics, with the potential to automate front- and back-of-house processes and expedite task completion. Palette Hotels is already benefiting from Quore's CapEx functionality and support, aspiring to fully utilize the system's offerings.

2 min

HT Talks Tech with Original ChopShop CEO Jason Morgan

📝 In 2024, Original ChopShop (OCS) experienced its first full year using Ovation, a guest feedback tool, leading to 20,000 reviews within three months, with a response rate of 100%. Annually, OCS garnered 64,000 reviews, averaging a 4.6 out of 5 rating. OCS also emphasizes convenience with 70–75% of food consumed off-premises and a loyalty program used in 50% of in-store transactions. Their catering business, about 7–8% of sales, offers a rewards system with Paytronix, giving 10% back on $1,000 spent quarterly. The brand has a strong employee retention rate, with GMs averaging over 4 years and top hourly staff averaging 2.5 years.

4 min

How Predictive Intelligence Rewrites Guest Retention

🏨 Predictive AI enhances hotel guest loyalty by personalizing incentives and optimizing engagement, shifting from broad, generic perks to precision-timed, relevant offers. It analyzes behavior across channels, predicts future wants, and re-engages guests showing early signs of disengagement, potentially boosting re-engagement rates by double digits. Combining predictive and generative AI, hotels can strategize and deliver targeted messages, with predictive models trained against years of data. Future success in hospitality relies on unified data and personalized guest experiences, with predictive AI at the core of intelligent loyalty workflows.

1 min

WATCH: Engaging Guests in a Value-Conscious Economy Video

📺 Featuring tech leaders Kevin Bentley (Jollibee Foods Corp.), Chris Demery (Blaze Pizza), and Bryan Myers (City Barbeque), this 5-minute excerpt from the session "Personalizing the Guest Experience" at MURTEC 2025 discusses redefining guest experiences through data utilization, engagement enhancement, and loyalty building via personalized service.

3 min

Wunderkind Report: Fragmented Ordering App Landscape Poses Challenges, Opportunities for Restaurants

💸 SuiteOp, a Guest Operations Platform, secured its first external financing with a $3 million seed funding round. ScOp led the investment, with contributions from Dream Capital, Kunal Shah, Sudeep Singh, Song Pak, and a private European fund. Founded by Jean-Emmanuel Losi and Simon Seroussi, SuiteOp evolved from Sosuite, a short-term rental brand in Philadelphia. The platform, which caters to various lodging businesses, aims to streamline operations by integrating IoT, automation, and analytics. Featuring a fivefold annual run rate increase, 15% monthly growth, and zero percent customer churn, SuiteOp plans to further develop automation tools and expand into new markets.

3 min

Shaping the Future of Hospitality Technology, Choice Hotels Kicks Off MasteryX, its 10th Annual Tech Innovation Summit

💾 SuiteOp, a Guest Operations Platform, raised $3 million in seed funding to accelerate development, roll out automation tools, and expand markets. ScOp led the investment alongside Dream Capital, Kunal Shah, Sudeep Singh, Song Pak, and a private European fund. Founded by Jean-Emmanuel Losi and Simon Seroussi from their experiences with Sosuite, SuiteOp caters to a range of lodging businesses. It boasts a fivefold increase in run rate, 15% month-over-month growth, and zero percent customer churn. The fresh capital aims to enhance automation and efficiency in the hospitality sector, responding to high costs and labor constraints.

2 min

BWH Hotels Scandinavia Partners with The Hotels Network to Enhance Direct Channel Performance

🏨 In a strategic partnership, BWH Hotels Scandinavia teamed up with The Hotels Network, 2025's #1 Direct Booking Tool, to enhance direct bookings using THN's Price Comparison and Price Match tools. Top Nordic brands Strawberry and Elite Hotels of Sweden already trust THN. An A/B test from October 30 to December 1 revealed a 7.1% conversion rate increase among Swedish desktop users. The group's 191 hotels across Scandinavia aim for transparency and guest confidence in direct booking. BWH Hotels Scandinavia, with over 4,300 hotels globally in 100+ countries, is Scandinavia's largest independent hotel group offering 17 different brands.

3 min

Unlocking the Power of CRM in Restaurants: Insights from Industry Leaders

📊 CRM technology is crucial for restaurant growth and customer engagement—experts Dave Harris (CTO, Cooper’s Hawk Winery & Restaurants) and Aaron Abramoff (CFO, The Restaurant People) shared insights in a panel discussion. They emphasized: actionable insights from CRM systems are key; a balance of instinct and data in decision-making is necessary; personalization improves guest loyalty but is complex to implement; ROI on CRM is hard to measure but essential; tech integration needs to be seamless; and AI is becoming vital in CRM strategy, enhancing human decision-making. CRM is a must-have for competitive restaurants.

3 min

🇺🇸 Hotels in the Crossfire: Adapting to America’s New Travel Reality

📍 Early 2025, U.S. hotel industry faces opportunity and uncertainty amid geopolitical changes, influencing international and domestic travel. U.S.-China relations, Middle East conflict, immigration policies, election-year volatility, and dollar strength affect tourism. Hoteliers advised to adapt marketing, invest in automation, cater to Millennials/Gen X, offer value and flexible policies, and plan strategically. Domestic travel surges; labor availability and guest expectations shift. Success lies in staying informed, agile, and guest-focused.

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