Innovation - 10 Minutes News for Hoteliers - Page 344

2 min

Holiday Pirates forms promotional…

🌍 Holiday Pirates and Trending Travel announce a strategic partnership to offer a platform with over 1.1 billion reach for tourist boards, tour operators, and travel retailers. This initiative aims to provide a full-funnel marketing solution, integrating sales teams, and promoting travel deals and content across social media, WhatsApp groups, and newsletters for enhanced consumer engagement. CEOs David Armstrong and Keith Herman highlight the partnership as a unique, cost-effective opportunity for travel industry partners.

1 min

Mize eyes expansion with acquisition of…

🚀 Mize, a fintech-based solutions firm for the travel industry, has acquired RightRez, a company specializing in air industry automation and post-booking optimization. The acquisition aims to expand Mize's multi-vertical leadership by integrating RightRez's expertise, with more than 20 years in the air travel sector, into Mize's service offerings. Mize will now deliver greater value to its global client base of over 200 by combining accommodation and air travel solutions and fostering new growth and efficiency opportunities. Mize's CEO, Dor Krubiner, and COO, Omry Litvak, express confidence in the enhanced capabilities and potential for innovation through the acquisition, while RightRez's CEO, Maria von Foerster, anticipates unmatched solutions for customers in the evolving travel industry.

1 min

US-firm Visito unveils AI phone call agent…

📱 Visito, an AI platform for independent hotels, launched Visito Voice to handle guest calls using AI, resolving over 50% of inquiries. Available 24/7 in 50+ languages, it integrates with property management systems and allows transitioning to WhatsApp, automating up to 97% of interactions. It provides hotel staff with call summaries and guest preferences insights. Pormer Sarram, co-founder and CEO, emphasized its efficiency and personal touch maintenance in high-volume call handling.

1 min

Lufthansa Group expands Amex GBT partnership

📅 American Express Global Business Travel (Amex GBT) teams up with Lufthansa Group to expand New Distribution Capability (NDC) fares, enhancing customer value with access to NDC-only rates and promotions from airlines like Lufthansa, Swiss International Airlines, Brussels Airlines, Austrian Airlines, and Discover Airlines. Amex GBT's NDC programme already includes over 20 carriers, and the partnership aims to provide robust, NDC-enabled solutions for corporate customers, promising a seamless and personalized experience.

1 min

FinMont integrates PRECISION’s fraud…

🛂 FinMont, a global travel payments platform, and PRECISION, part of Etraveli Group, are collaborating to combat payment fraud in the travel sector. Payment fraud costs airlines 3.1% of annual global e-commerce revenue, signaling a need for better solutions. The partnership will integrate PRECISION's fraud prevention technology into FinMont's system, aiming to improve payment security and efficiency for travel businesses. CEOs Suby Valluri of FinMont and Peny Rizou of Etraveli Group emphasize the benefits of seamless and reliable payment processes.

2 min

Leonardo Hotels embeds Nevaya for Google…

📱 Nevaya, a guest experience SaaS platform, and Leonardo Hotels UK launched built-in Google Cast in the hotel's properties, enhancing guest TV viewing experience. Nevaya, a pioneer in UK and Europe, was first to go live with Google Cast and receive Google certification. The technology is embedded in LG smart hotel TVs and supports both Android and iOS devices. Leonardo Hotels has over 50,000 rooms in 21 countries, with the initial rollout targeting their Master Collections brand.

2 min

Atriis launches Travelport+ NDC content

📅 Travelport, a GDS and travel technology specialist, and Atriis, a travel technology provider, have enabled corporate clients to book and manage NDC content through the Atriis global travel platform. This expanded agreement adds to the existing multi-source content partnership, offering low-cost carrier, hotel, and rental car options. Business Travel Partners (BTP Group) is among the initial clients using Travelport's NDC content, aiming to provide personalized bookings and enhanced value for corporate travelers. The integration facilitates a one-stop comparison of NDC and traditional content for travel management companies (TMCs) and corporate travel managers.

3 min

FETCH Becomes Preferred Global Supplier for Pay and Order Solutions with Accor

💸 iSeatz's annual report on U.S. travel loyalty, with input from 256 loyalty program decision-makers and 4,341 consumers, reveals 55% of American consumers belong to a travel rewards program, up 8% from 2023. Notably, 47% of brands use customer lifetime value and 43% rely on net promoter score to measure success. However, 62% of consumers experience UX issues with booking, yet only 29% of brands are addressing this. AI usage for travel planning stands at 47% among consumers, with 84% of luxury program members valuing personalization.

Shake Shack Promotes Steph So to Chief Growth Officer

🏆 iSeatz released its annual U.S. travel loyalty report, drawing insights from surveys of 256 loyalty program decision-makers and 4,341 U.S. consumers, addressing changes in consumer behavior, program design, and technology. Key points include the increasing role of AI and personalization, with 47% of consumers having used AI in travel planning. 55% of Americans are part of travel reward programs, a rise from 2023, and 22% have 3-5 loyalty programs with travel booking capabilities. Brands are focusing on customer lifetime value (47%) and net promoter score (43%) for success metrics. Consumers prioritize savings (44%), yet 62% find booking travel frustrating due to UX issues. High-value groups prefer personalized offers, with 84% of luxury members and 76% of households with children valuing tailored options. The report emphasizes the need for brands to resolve UX issues and adopt advanced travel technology.

6 min

IDeaS Hospitality Consulting: Your Partners on the Path to Revenue Management Excellence

💸 Hospitality businesses seeking revenue optimization can benefit from consulting services that provide expertise in change management, technology utilization, and industry-leading practices. IDeaS offers such services, with team members like principal industry consultant Peter Gal, who share knowledge on overcoming challenges like developing business processes and competitive positioning. About 50% of IDeaS' projects are custom-tailored, addressing client-specific needs such as technological roadmaps and revenue organization upskilling. IDeaS also assists with implementing new RMS across brands. The consultancy emphasizes learning, recommending daily upskilling based on Stephen Covey's principles.

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