Innovation

🛌 Otelier partners with Preferred Hotels & Resorts in a global Alliance Partner Program. With more than 600 luxury properties in over 80 countries, Preferred Hotels & Resorts enhances member services through Otelier's IntelliSight, a business intelligence solution. IntelliSight centralizes data from all revenue outlets, replacing spreadsheets with visual dashboards. This aids hotel teams in making informed decisions and improving guest experiences. Otelier CEO Rob Lawrence emphasizes empowering hotels to deliver exceptional service.

🗺 Planning a trip to Machu Picchu? Modern tour packages include virtual previews, AR on-site enhancements, and immersive audio guides to enrich your journey. With real-time translation and interactive maps, you’ll explore the ruins with ease. Safety is prioritized through wearable tech, while eco-friendly practices reduce environmental impact. Virtual reality add-ons allow remote family participation, and pre-trip simulations prepare you for altitude and trails. Choose packages wisely to blend history and technology seamlessly.

Second issue explores AI, design, and culture shifts reshaping hospitality’s creative edge PARIS, France, 19 May 2025. Influence Society, a creative agency serving leading hospitality brands, has released the second…

💻 Airbnb has launched Airbnb Services, offering on-demand amenities like chefs and trainers, in 260 cities worldwide. The revamped Experiences platform now spans 650 cities, with five new categories such as History & Culture and Food & Drink. Airbnb Originals, featuring celebrity-hosted events, debuts with Sabrina Carpenter and Patrick Mahomes. The Explore tab in the app is updated for seamless trip planning. The company plans to expand services and cities in the future.

📅 Aug 5, 2022, Prabhash Bhatnagar discusses the evolving needs in the hotel industry. In recent years, businesses have recognized the necessity of comprehensive digitization for all processes. Traditional legacy solutions are becoming obsolete, prompting the shift to all-in-one systems for growth. This change is crucial for independent hotels aiming to thrive in a competitive market. Hoteliers need to adopt modern technology to streamline operations and enhance customer experiences effectively.

💳 Manhatta in NYC has introduced "Checkless Payments," a digital payment system eliminating the traditional check process. This innovation, developed in partnership with Clover, debuted at the 2025 National Restaurant Association Show. Spearheaded by Union Square Hospitality Group (USHG) and Fiserv, this technology is live after spring tests. USHG plans to expand it across its locations and nationwide. Danny Meyer highlights this as a solution to enhance hospitality by removing delays in settling bills.

💳 Union Square Hospitality Group (USHG) introduced "Checkless Payments" at Manhatta, a restaurant on the 60th floor in Lower Manhattan, in collaboration with Clover by Fiserv. Launched at the 2025 National Restaurant Association Show, this digital payment system allows guests to skip traditional billing. Initiated by Danny Meyer and former Fiserv CEO Frank Bisignano, the concept aims to enhance the dining experience. Future expansions are planned for USHG locations and Clover Hospitality customers.

🏠 Lackford Lakes Barns, located near Bury St Edmunds in Suffolk, saw a significant booking increase within a year of integrating STAAH SwiftBook. The boutique, four-star/gold-award property offers modern amenities and is surrounded by Suffolk Wildlife Trust’s Nature Reserve. STAAH was recommended by their website designer and offers features like secure online transactions, dynamic pricing, and a user-friendly interface. The integration helped improve efficiency and online visibility via OTAs, enhancing overall guest experience and direct booking conversions.

💸 Hotels have been in a co-dependent relationship with Online Travel Agencies (OTAs) for 25 years, often paying commissions as high as 30%. This dynamic began post-9/11 when OTAs offered visibility and bookings. Over time, OTAs imposed rate parity, inventory control, and loyalty schemes, leading to industry dependence. As technology advances and direct booking tools emerge, hotels are encouraged to regain control, reducing OTA reliance, and improving guest relationships. Roomangel offers solutions to support this shift.