Innovation

🍳 Alana Abbitt, part of the team at Miso Robotics, is focused on improving kitchen environments with IoT and intelligent systems. Miso recently shrank their robotic solution's size by 40% and shifted to a no upfront cost rental service model. They've cut installation time by 75% in response to partner feedback. Collaborations with WD Partners and Ecolab validate the tech's ROI and operational benefits. Miso's pop-up restaurant program immerses all team members in real kitchen work to enhance product development.

💳 At Unfold last week, a session on fintech in hospitality drew a full house. Susanne Sandler stated that by 2026, 10% of US financial flows, about $7 trillion, will be embedded. Fintech is integrating into products, enhancing customer experiences, and boosting revenues. Super apps like Uber exemplify the seamless payment experience. Hospitality can learn from other industries that use fintech for gains described as "mind-boggling." Mews Founder Richard Valtr highlighted the opportunity cost of standard flexible rates in hotels, suggesting a data-driven, fintech-powered future.

📖 The provided link leads to a paper titled "The Era of Experience," with no specific publication date, author, or location mentioned. The article lacks explicit key facts, dates, locations, numbers, statistical information, and other factual data. It appears to be an academic or industry-related paper, but without additional context or content, a summary cannot be produced.

🍞 Belgium, known for high-tech processing and safety in food production, exports 49% of its processed potatoes outside Europe, with Asia as a key market. In 2024, Japan imported over 41,000 tonnes, South Korea 22,000 tonnes, and Malaysia 17,000 tonnes. Belgium's global exports to East and Southeast Asia represent 3.8%, a figure that's increasing annually. Belgian potato products are mostly halal-certified, with an emphasis on sustainability and energy efficiency.

💾 Best Western Plus Palatin Hotel Wiesloch achieved higher efficiency and smoother department collaboration after adopting SIHOT's hotel and event management system. Serving over 100,000 customers annually, the hotel, with its convention and cultural centers, required a system to manage diverse events. SIHOT provided a suite of products including SIHOT.PMS, SIHOT.POS, SIHOT.C&B, SIHOT.KIOSK, and SIHOT.GO!, tailored to their needs. This integration enhances guest experience in the 134-room hotel, offering digital check-in and efficient F&B service. Palatin also manages a 416-space public carpark.

📦 DoorDash set to acquire New York-based SevenRooms and London-based Deliveroo, expanding its Commerce Platform globally. SevenRooms, founded in 2011 by Joel Montaniel, Allison Page, and Kinesh Patel, offers CRM and operational tools to enhance guest experiences in the hospitality industry. Deliveroo, founded in 2013, operates with around 176,000 partners and over 130,000 riders, serving close to 7 million monthly active consumers in 2024 across nine countries. The SevenRooms deal is anticipated to close in the second half of the year, enhancing DoorDash's mission to empower local businesses and connect consumers with local commerce.

🛒 DoorDash to acquire SevenRooms, a hospitality tech leader, and London-based Deliveroo. SevenRooms, founded in 2011, offers tools for marketing, operations, and guest experience. Deal with Deliveroo expands DoorDash's reach to nine new countries, where Deliveroo works with about 176,000 partners and has 7 million monthly active consumers in 2024. Acquisition expected to close in the second half of the year, enhancing DoorDash's global Commerce Platform.

📦 DoorDash to acquire SevenRooms and Deliveroo, expanding its Commerce Platform and hospitality technology capabilities. SevenRooms, founded in 2011, offers CRM integration for marketing and operations, aiming to deepen client relationships and drive revenue. DoorDash will gain scale and reach, enhancing both in-store and delivery services. The SevenRooms deal is expected to close in H2 2023. Deliveroo operates in 9 countries and served 7 million monthly active consumers in 2024, working with 176,000 partners and 130,000 riders.

💾 Best Western Plus Palatin Hotel Wiesloch increased operational efficiency with SIHOT's customized hotel and event management system, accommodating over 100,000 customers annually. The 134-room hotel, with a convention center, theatre, cultural center, high-class restaurant, and 416-space public carpark, needed a robust solution to manage diverse events. SIHOT's suite provides integrated management and enhanced customer journey with features like digital check-in, mobile ordering, and automatic billing. The system's customization and integration across departments streamline operations, resulting in improved service levels and guest satisfaction.

Unlock the Future of Profit: Global Revenue Forum Comes to Paris! Paris, June 4th, 2025 — The Global Revenue Forum, the leading event for commercial and revenue management professionals, is…