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Innovation

4457 posts

[[ 9 ]]

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  • 3 min

REPORT: One-Third of Diners Switched Their Favorite Restaurants in the Past Year

  • Tony Loeb
  • 15 April 2025
📊 Tillster's 2025 Phygital Index Report indicates diner loyalty to fast food and casual brands is declining. An independent survey of 1,500 U.S. diners revealed 33% changed their favorite restaurant due to better food (46%) and value (40%). Cost-conscious diners (45%) visit less often due to rising prices. Kiosk popularity continues, with 61% wanting more, up from 57% in 2024. Convenience stores are visited by 24% of diners, outpacing QSR (18%) and fast-casual (16%) growth. Comfort with voice AI at drive-thrus is high, at 60%.
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  • 3 min

Predictive Personalization: Dialing in the Mobile-First Consumer Experience

  • Tony Loeb
  • 14 April 2025
💸 Brands in hospitality risk losing business when customer experience fails. Personalization is key to fostering loyalty, with consumer data enhancing satisfaction. Predictive personalization, going beyond manual inputs, anticipates consumer needs. Location data helps personalize offers, while mobility data, with consent, tailors experiences based on travel patterns. A mobile-first approach is essential, as consumers spend 5 hours a day on phones. Hospitality brands can deliver personalized experiences meeting consumers' immediate needs by utilizing this data.
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BlueCart Unveils Predictive Inventory, Menu Profitability Benchmarking, Vendor Payment Tools

  • Tony Loeb
  • 14 April 2025
💳 Tapcheck, an on-demand pay provider founded in 2019 by Ron and Kayling Gaver, raised $225 million in combined equity and debt financing, with $25 million in Series A extension from PeakSpan Capital and a $200 million credit facility from Victory Park Capital. Tapcheck integrates with nearly 300 payroll systems and has facilitated over $1 billion in early wage funding across 12,000 employer locations, serving companies like Hilton and McDonald's (112,000 employees, $160M in wage advances). The platform boosts employee retention by over 50% and reduces financial stress for 70% of its users.
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REPORT: Nearly 80% of STR Say ‘No’ to Traditional Property Managers

  • Tony Loeb
  • 14 April 2025
💰 Tapcheck, an on-demand pay provider, secured $225 million in financing, including a $25 million Series A extension from PeakSpan Capital and a $200 million credit facility from Victory Park Capital. Founded in 2019 by Ron and Kayling Gaver, Tapcheck integrates with nearly 300 payroll systems and has processed over $1 billion in early wage funding for employees at 12,000 locations. The company is known for aiding 112,000 McDonald's employees and has an 'Excellent' Trustpilot rating. The new funding will develop products and expand AI capabilities to improve early wage access solutions.
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  • 3 min

How B&G Food Manages Invoices for 150 Restaurants with Ottimate

  • Tony Loeb
  • 14 April 2025
💾 B&G Food Enterprises, Taco Bell's largest franchisee in Louisiana with 150 locations and 3,000 employees, faced a challenge managing thousands of invoices weekly among franchises in Louisiana, Texas, and Mississippi since 1982. The AP department processed 700 invoices per week manually, a time-consuming task with complex tax rates and formats. They adopted Ottimate for invoice automation, which resulted in a 92% reduction in processing time, saving 46 hours monthly. Now, 90% of their old imaging system is obsolete, and invoice processing dropped from 60 seconds to 5 seconds per invoice.
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  • 5 min

POS Software in 2025: Key Trends and Features on the Horizon

  • Tony Loeb
  • 14 April 2025
📊 Square introduced Square Kiosk in 2024, a solution combining hardware, software, and payments for fast-moving restaurants, along with features like Bar Tabs and Instant Payouts. Tabit in 2024 enhanced its POS with smarter tools for multi-location restaurants, while in 2025, plans to expand its Loyalty platform and integrate AI-powered insights. Toshiba's ELERA, also in 2024, advanced POS with AI, IoT, and computer vision for intuitive transactions in hospitality venues. TRAY enhanced its POS in 2024 for flexible transactions and seamless operations, even offline, and aims to introduce richer in-kitchen capabilities and AI assistance in 2025.
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  • 2 min

Duetto acquires financial benchmarking platform HotStats 

  • Eloise Hanson
  • 14 April 2025
💸 Duetto, a revenue management software provider, acquired financial benchmarking platform HotStats. The HotStats team will join Duetto, but financial terms were not disclosed. HotStats offers financial insights for hotel property performance against competitors. Duetto aims to unify various revenue streams into one platform. Duetto, serving over 6,300 hospitality properties worldwide, was acquired by GrowthCurve Capital last year. The acquisition is set to enhance revenue and profit optimization for hotels. Financial advisory by Houlihan Lokey and legal counsel by Orrick, Herrington & Sutcliffe for Duetto, with Gately plc for HotStats.
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Donatos Pizza Adds Voice Ordering

  • Tony Loeb
  • 14 April 2025
💸 Tapcheck, an on-demand pay provider founded in 2019 by Ron and Kayling Gaver, secured $225 million in equity and debt financing, supported by PeakSpan Capital and Victory Park Capital. The company integrates with nearly 300 payroll systems, has facilitated over $1 billion in early wage funding, and serves 12,000 employer locations. Employers report a 50% improvement in retention, and 70% of employees experience reduced financial stress. Tapcheck offers services to companies like Hilton and Taco Bell and has disbursed over $160M in advance wages to 112,000 McDonald’s employees. The funding will aid in developing new products, enhancing Tapcheck's Mastercard offering, and expanding AI capabilities.
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Fourth Unveils the Restaurant Operations Suite:

  • Tony Loeb
  • 14 April 2025
💸 Tapcheck, an on-demand pay provider, secured $225 million in equity and debt funding. Founded in 2019 by Ron and Kayling Gaver, the company has over 300 payroll and timekeeping system integrations. Employers report a 50% increase in retention, and 70% of employees feel less financial stress using Tapcheck. The service has processed over $1 billion in early wage access, serving 12,000 employer locations, including major companies like McDonald's, with 112,000 employees accessing over $160 million in wage advances. The latest funding consists of a $25 million Series A extension from PeakSpan Capital and a $200 million credit facility by Victory Park Capital. The funds will enhance Tapcheck's products, including its Mastercard offering and AI capabilities, reinforcing its leadership in earned wage access solutions.
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Presto Launches Phone Ordering Business Unit

  • Tony Loeb
  • 14 April 2025
💰 Tapcheck, founded in 2019 by Ron and Kayling Gaver, secured $225 million in funding. The company offers on-demand pay, integrating with nearly 300 payroll systems, and is used by employers like Hilton and McDonald's. It boasts over 50% employee retention improvement, has facilitated over $1 billion in early wage funding, and served 12,000 employer locations. The latest financing includes a $25 million Series A extension from PeakSpan Capital and a $200 million credit facility from Victory Park Capital.
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