Innovation

🏡 UK: The 2025 Serviced Apartment Awards were held at the Sheraton Grand London Park Lane, celebrating their tenth milestone on May 2025. Over 250 international guests attended. The event was hosted by Jake Lambert and Eloise Hanson. Categories included Best Operator, Best Property, and Best Design. Winners included Sercasa, Urban Chic, and Staycity Group, among others. An Outstanding Achievement award was given to Marcus Angell of Habicus Group. Awards were judged by industry experts and SAN readers.

🏨 In 2022, Hotelverse emerged in the post-pandemic era, focusing on hyper-personalization in hospitality. Guillermo González discussed with Florencia Cueto how "attribute-based selling" enables precise room selection, enhancing guest satisfaction and revenue. Guests pay a premium, 1.5%-15% of ADR, for preferred rooms. Integration of digital twins allows virtual room tours, boosting pre-arrival engagement. Technology connects hotel systems, freeing staff for guest interactions and upselling opportunities, transforming the booking process into a personalized experience.

📑 May 14, 2025, Ben Wolff, co-founder of Onera and CEO of Oasi, discusses the barriers to innovation in the hospitality industry. He emphasizes how unique properties outperform others. This episode is featured on the Hospitality Daily Podcast. Wolff's insights aim to encourage leaders to innovate for better business outcomes.

📱 Today, Square launched Square Handheld, a portable point-of-sale device available for $399 online at Square Shop. Weighing 11 ounces and less than an inch thick, it features a 6.2" Gorilla Glass touchscreen, barcode scanning, and a 16 MP camera. Designed for fast-paced businesses, it supports tap and dip transactions and integrates with Square’s software ecosystem. In 2024, restaurants and retailers accounted for 50% of Square’s gross payment volume. Belkin offers cases starting at $39.

🔐 70% of consumers prefer digital keys over traditional key cards for safety. Digital keys leverage encrypted communication, biometric authentication, and enhance guest experiences by allowing seamless access via mobile apps. Traditional key cards, being easily lost or cloned, pose security risks and operational inefficiencies. Digital keys offer benefits such as enhanced security, seamless guest experiences, privacy, operational efficiency, and eco-friendliness. Future developments include integration with mobile wallets and advancements in Bluetooth, IoT, and AI. FLEXIPASS Digital Keys, a global technology company with over 30 years of experience, specializes in keyless door opening solutions for the hospitality industry.

🏨 Channel managers like STAAH optimize hotel operations by integrating with Property Management Systems (PMS), Revenue Management Systems (RMS), booking engines, payment gateways, Google Hotel Ads, reputation and CRM systems, and upsell tools. These integrations provide real-time updates, prevent overbooking, enable smarter pricing, improve booking experiences, and increase revenue through direct and upsell opportunities, all while enhancing guest relationships and feedback management. Integrations help hoteliers react quickly to market shifts, reduce manual work, minimize errors, and make more informed decisions. STAAH is recognized for its advanced channel manager capabilities and broad integration with various hotel tech providers.

🍴 2025, Loescher sees AI-driven inventory management optimizing restaurant operations through automation and personalization. She won the 2025 Top Women in Restaurant Technology Innovator Award, highlighting her role in tech-driven restaurant transformation. Mentored by industry leaders like Cary Broussard and her Six Sigma Black Belt mother, Loescher emphasizes women's empowerment. Awards presented at MURTEC on March 11, sponsored by Milagro. Nominations for the 2026 awards open December 1.

🏨 Mews launched the Hospitality Industry Advisory Board in 2025 to enhance the hospitality sector with technology. Members include industry leaders like Charlie MacGregor and Bashar Wali, reflecting decades of experience. The board's mission is to address key challenges and innovate hospitality experiences for staff and guests. CEO Matt Welle emphasizes the board's role in driving meaningful change. Members include 14 notable figures from various hospitality and technology sectors, aiming to redefine the hospitality landscape.

💻 Hoteliers in 2025 must adapt to an AI-driven future by engaging with vendors to ensure AI implementation in technologies like PMS, RMS, CRM, and CMS. AI-powered tools such as chatbots (e.g., Asksuite and Quicktext) and CRM systems (e.g., Cendyn CRM, Amadeus GMS) are recommended to enhance customer service and data management. AI can address labor shortages and personalize guest experiences, emphasizing the necessity for hotels to embrace advanced tech solutions for efficiency and growth.

🏨 Hotel managers, are your skilled staff stuck in manual low-value tasks? Outdated SOPs and repetitive data entry sap productivity and morale, costing you potential revenue. Automating tasks like data aggregation and reporting with tools like Demand Calendar can free teams for high-impact work. This shift enhances guest experiences, boosts employee engagement, and improves profit margins. Stop the drain of manual inefficiency, and let your hotel reach its full potential now.