Innovation

This year, Concord Hospitality, a leading hotel management and development company that operates over 140 properties across the U.S. and Canada, commemorates 40 years in the business. Earlier this summer, Concord Hospitality welcomed hundreds of associates to its annual company celebration, this time with greater fanfare as the company celebrated its ruby jubilee. For many in the room, this was not their first attendance at the annual gathering and for most it certainly won’t be their last. Over the past 40 years, Concord has grown exponentially to become one of the leading management companies with a reputation for excellence in service, and integrity in business. The company’s key to success and its greatest asset is its people—driven associates who have risen through the ranks in a culture that champions growth, recognition, and the transformative power of edification

This year, Concord Hospitality, a leading hotel management and development company that operates over 140 properties across the U.S. and Canada, commemorates 40 years in the business. Earlier this summer, Concord Hospitality welcomed hundreds of associates to its annual company celebration, this time with greater fanfare as the company celebrated its ruby jubilee. For many in the room, this was not their first attendance at the annual gathering and for most it certainly won’t be their last. Over the past 40 years, Concord has grown exponentially to become one of the leading management companies with a reputation for excellence in service, and integrity in business. The company’s key to success and its greatest asset is its people—driven associates who have risen through the ranks in a culture that champions growth, recognition, and the transformative power of edification

Let’s face it: our industry has never been famous for being data-driven. We’ve been running on gut feeling, Excel spreadsheets, and the shape of the moon. But the future doesn’t care about gut feelings. The future runs on data. And not just any data – connected data.

Let’s face it: our industry has never been famous for being data-driven. We’ve been running on gut feeling, Excel spreadsheets, and the shape of the moon. But the future doesn’t care about gut feelings. The future runs on data. And not just any data – connected data.

Hotels and resorts that partner with travel agencies know the value of thoughtful guest experiences, and that’s where we step in. Our luggage tags are more than just a practical accessory; they’re a subtle way to elevate every traveler’s journey. Crafted from high-quality paper or sustainable plant-based leather, each tag is built to travel in style. The leather options feature an adjustable strap and buckle, combining durability with elegant design.

Travelers now book through a variety of channels – direct websites, online travel agencies (OTAs), corporate agents and more – making it crucial for hotels to be everywhere their guests are searching.

In a world where artificial intelligence learns faster than we have time to educate it, a major risk looms: that of the mass destruction of tasks performed by humans, and with them, entire professions.

In a world where artificial intelligence learns faster than we have time to educate it, a major risk looms: that of the mass destruction of tasks performed by humans, and with them, entire professions.

Hotels with strong wellness provisions tend to perform better. Wellness tourists spend more. Hotels are increasingly recognising the value of wellness as a key differentiator in the hospitality industry. How frequently have you encountered such statements in recent years?

Hotels with strong wellness provisions tend to perform better. Wellness tourists spend more. Hotels are increasingly recognising the value of wellness as a key differentiator in the hospitality industry. How frequently have you encountered such statements in recent years?