How Fire & Vine Hospitality Transformed Customer Engagement with RTN Data Standards and Oracle CrowdTwist
💰 Fire & Vine's private dining business generates 30-35% of its total revenue, primarily from corporate clients. The company is using CrowdTwist to segment customer profiles for targeted marketing campaigns. The transition from a 12-year-old legacy loyalty system to CrowdTwist began with the intention to keep initial functionality, but by 2025, Fire & Vine aims to fully leverage the new system's capabilities for personalized customer rewards and employee engagement programs, as discussed at MURTEC 2024. The company is focusing on personalization, with plans to run exclusive offers for loyal customers and create tailored incentives for employees.
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