Innovation - 10 Minutes News for Hoteliers - Page 356

1 min

Case Study: Transforming Connectivity and Customer Engagement at Church’s Texas Chicken

📡 Church’s Texas Chicken encountered frequent connectivity downtimes, affecting customer service and daily operations. SVP & CIO Ahnaf Ali highlighted the absence of backup systems and the need for digital platform integration, including POS, mobile app, and digital signage. The brand aimed to improve customer engagement with dynamic digital signage, in-store Wi-Fi, and AI-driven enhancements, necessitating a scalable technology solution.

3 min

Unlocking Employee Performance With Training Tech

💾 During a 2025 MURTEC University session, Felicia White and Jason Lechner discussed how 83% of organizations use Learning Management Systems (LMS), with mobile learning boosting productivity by 80%. Pizza Ranch, with 220 locations, uses LMS for consistent training and saw a 5.9-month increase in employee retention for top users. Gamified learning increases retention rates 10-fold, leading to a 41% decrease in turnover at Pizza Ranch, surpassing industry benchmarks by 51%. VR training can improve retention by 75%, while a 3% drop in turnover correlates with a 3% decrease in labor costs, and top-performing locations see a 10% higher operating income.

9 min

The state of AI: How organizations are rewiring to capture value

📊 Large companies ($500M+ annual revenue) are advancing quickly in gen AI use, outpacing smaller organizations in adopting and scaling gen AI. More than 75% of respondents report AI use in at least one business function. CEO oversight of AI governance correlates with higher bottom-line impact, especially in larger companies where 28% of respondents note CEOs manage AI governance. Workflow redesign and centralized AI deployment are key strategies, with 21% having fundamentally redesigned workflows. Risk mitigation efforts have increased, focusing on inaccuracy, cybersecurity, and IP infringement. Hiring for AI-related roles remains high; 13% have hired AI compliance specialists, and 6% AI ethics specialists. Organizations are reskilling employees to adapt to AI, with a notable emphasis on new activities. AI use climbed to 78% in 2024 across businesses, with gen AI use also rising sharply to 71%. However, significant enterprise-wide EBIT impact from gen AI has yet to materialize for over 80% of organizations. The survey, conducted from July 16-31, 2024, included 1,491 participants from 101 nations.

4 min

Five-star boutique hotel art’otel Rome Piazza Sallustio opens its doors as the art’otel brand continues its European expansion

🎭 art’otel Rome Piazza Sallustio opens in Rome's center, featuring 99 guestrooms and suites with private terraces overlooking Horti Sallustiani gardens. The property, debuting the art’otel brand in Italy, is designed in collaboration with artist Pietro Ruffo and interior designer Eyal Shoan. PPHE Hotel Group's property offers an on-site art gallery, a Pan-Asian restaurant YEZI, a fitness center, and art-focused cultural programs. A grand opening offer includes complimentary upgrades, Aperitivo for two, and breakfast.

17 min

Why Real-Time Operations Will Define Success in Hospitality – Josiah Mackenzie & Wil Slickers

📌 Josiah Mackenzie, featured guest on the Slick Talk podcast, discusses his career shifts and his role at Actable, a tech company aiding hotels in profitable operations. Key insights from the discussion include the top challenges in the hotel industry, such as delivering financial performance through guest experience innovation. Recorded in early March 2025, Mackenzie highlights the potential of real-time operations, the significance of data digitization for AI implementation, and the importance of strategic change management. The episode also explores how hotels can diversify revenue streams by offering amenities like those at the membership hotel, The Clayton in Denver, catering to a variety of customer needs. For more details, listeners are directed to the full podcast episode linked in the show notes.

1 min

E-Magazine Issue #9 – DM

🥕 Saladplate, part of Informa Markets, serves as the content hub for Hospitality, Food, and Beverage sectors, offering weekly news, a monthly newsletter, and a bi-monthly e-magazine. It grants exclusive access to a directory of over 10,000 brands and companies, plus registration and updates for more than 35 international trade events.

1 min

Economic Outlook: Key Macro Trends Shaping the QSR Industry in Southeast Asia

🥕 Saladplate, part of Informa Markets, is the official hub for the Hospitality, Food, and Beverage industry, offering a supplier directory with over 10,000 brands, weekly news, a monthly newsletter, and a bi-monthly e-magazine. It supports over 35 international trade events with access to content, registrations, and updates.

National Restaurant Association Show Announces 24 Kitchen Innovations Award Recipients for 2025

🍴 The National Restaurant Association Restaurant, Hotel-Motel Show® announced the 2025 Kitchen Innovations (KI) Award winners, showcasing groundbreaking foodservice equipment and technology. The Show is scheduled for May 17–20, offering an exploration of new trends and products, with KI Award winners featured in the Kitchen Innovations Showroom. Innovations include Alto-Shaam's Origin™ convection ovens with Structured Air Technology™, American Metalcraft's BuffetBoost™ Warming Block heating to 190°F in 7 minutes, and Appliance Innovation's SimpliciTea 1500 for fresh brewed tea. Other highlights are Atosa USA's Chillstream™ Undercounter Frozen Food Dispenser, Bridge Appliances' OMM Automated Egg Cooker producing perfect eggs in about 3 minutes, Carter-Hoffmann CHrisper Station for twice the standard holding time, and Charter House Innovations' RoboFry X4, a compact fry automation solution. Technologies like Metafoodx's AI food scanner, Middleby Marshall's LongWave IR Oven with a 33% higher temperature limit, and Newton CFV's Gravity Beverage Fountain System using IoT for optimal operations were also recognized. The Show brings together industry professionals, including equipment dealers, operators, and restaurant owners to discover solutions to enhance operations and growth.

3 min

SIHOT Delivers Hotel Reservations to Apple and Google Wallets

🔥 Deliverect launched Pulse Sentinel, a feature aimed at reducing unnoticed downtime in delivery apps, potentially saving £50,000 in weekly revenue for a brand with 100 locations. Burger King UK, with 321 locations, uses Pulse Sentinel, which has improved uptime to over 99% in six months and automatically restored connectivity 4,000 times per month. Pulse Sentinel was triggered 892 times in one week alone, evidencing its proactive role in maintaining Burger King UK's online presence and driving sales growth.

3 min

DIRECTV for BUSINESS Adds Tubi to the Advanced Entertainment Platform

🍕 Deliverect, a food tech SaaS company, launched the Pulse Sentinel feature to mitigate unnoticed downtime on delivery platforms. This tool aims to improve uptime, boost restaurant performance, and protect guest loyalty. Data from Deliverect indicates that a restaurant brand with 100 locations averages 322 hours of downtime per week, leading to an estimated £50,000 in lost revenue. Burger King UK, with 321 locations, utilises Pulse Sentinel and has witnessed a significant sales increase, achieving over 99% uptime within six months, and restoring connectivity an average of 4,000 times per month. Pulse Sentinel was activated 892 times in one week alone, highlighting its efficacy in maintaining seamless restaurant operations and enhancing customer experiences.

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