Innovation

LONDON, 29 April 2025 – Clermont Hotel Group, one of the UK’s largest independent hotel groups, has partnered with IDeaS, a SAS company and the world’s leading provider of hospitality revenue management software…

🏨 AI concierges are becoming essential in the competitive hotel industry, offering 24/7 service without additional labor costs. A luxury resort group reported a 23% increase in ancillary revenue after implementing an AI-driven upselling tool. TrustYou's AI Agents, a customizable solution, enables hotels to automate responses, drive upsells, and deliver faster service, ensuring personalized guest experiences and increased revenue opportunities.

🏨 Cloudbeds introduced CB Pay Thailand in San Diego, CA, enabling Thai hoteliers to automate onboarding, handle payments in local currency, and improve guest experience by eliminating manual credit card data handling. Partnering with dLocal, the platform offers OTA payment acceptance, local and international credit card processing, and pay-by-link options, all through a secure, compliant interface. This financial tool simplifies management, optimizes cash flow, and aims to strengthen hotel financial stability in Thailand.

🛡 A restaurateur lost $450,000 to email fraud during a multimillion-dollar project build-out; the CFO wired money to a fake vendor account. Cybercriminals frequently target hospitality businesses, exploiting vendor systems, POS devices, and even personal phones. Ineffective vendor contracts often leave businesses handling breach investigations, customer notifications, and crisis communications. Cyber insurance can cover these components but may require specific security measures like multi-factor authentication and employee training. Hospitality lags in cybersecurity but can take steps to mitigate risks, such as verifying payment instructions, securing POS devices, and updating systems.

🏨 With a projected 9.35% CAGR from 2025-2030, the extended-stay hotel market is expanding, with room construction up 8% in 2024. Natural disasters like the North Carolina flood affecting over 200,000 people and the California fire that destroyed 11,000 homes have surged temporary housing demand. To maintain affordability and maximize profitability, operators turn to prop-tech for efficient service. Energy management solutions, virtual concierge services, robust Wi-Fi, and remote management are key prop-tech investments for cost-saving and quality service without increasing staff.

📊 POS software vendors are innovating with AI-driven tools for predictive analytics, inventory, staffing, and personalization. CBS NorthStar, Tray, Clover, Qu, Toshiba, and GK Software highlight the importance of flexibility, cloud-based solutions, data security, and system integration for 2025. 26% of guests want personalized loyalty communications according to HT's 2024 study, while Toshiba and Tray focus on real-time personalization for revenue and satisfaction. Voice AI is set to simplify drive-thru operations, says HungerRush.

🏡 The Sukhothai integrated D-EDGE’s platform with their website and external booking engine, improving direct reservation ease for guests. Real-time rates became automatically synced with Google Hotel Ads, enhancing visibility and direct bookings, while advanced tracking allowed for precise campaign performance insights and ongoing optimization.

🛆 Victoria + Albert to preview their new soaking bath at Clerkenwell Design Week, 20-22 May, in the London Charterhouse courtyard. The Kerid bath, launching in September, is 135cm long, 83cm high, and made from a blend of Volcanic Limestone™ and resin, suitable for both indoor and outdoor installation. It targets a growing market seeking the health benefits of soaking. The House of Rohl exhibit will also feature a kitchen island by Luxe Projects, with Shaws and Perrin & Rowe brands, and traditional bathroom displays with Artisans of Devizes. Cold and warm water immersion benefits include reduced stress, improved sleep, mood, circulation, and mental well-being. The Charterhouse venue will host various design concepts and Conversations at Clerkenwell.