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Innovation

4615 posts

Innovation and technology news for the hospitality industry: AI, digital tools and how hotels are transforming, from 10 Minutes News for Hoteliers.

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  • 6 min

AI vs Human Touch: Can the Future of Luxury Travel Be Automated?

  • Tony Loeb
  • 4 March 2025
🏡 Lindsay Gregory, Founder of The Luxury Villa Collection (founded in 2013), advocates for personalized human touch in luxury travel over AI, noting clients spend up to £10,000 a day on villas seeking unique, human-crafted experiences. Rebecca Nayler, the Guest Experience Manager with seven years in luxury travel and 13 years living in Spain, emphasizes firsthand knowledge over AI. Gregory warns against AI reliance potentially harming the authenticity that luxury travelers desire, emphasizing personal visits and checks on listed villas to maintain service standards. AI's shortcomings in providing personalized and culturally nuanced services are highlighted, suggesting a balanced approach to technology in luxury travel.
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  • 4 min

Sabre Hospitality Introduces SynXis Pay to Improve Payment Experience and Simplify Transactions for Hoteliers

  • Tony Loeb
  • 4 March 2025
📱 Hotel Phone App, LLC, founded in March 2024, released HOTEL PHONE APP™ for Apple and Google Play stores. The app transforms cell phones into mobile guest room phones via QR codes. Doug Killion, the app developer, states it modernizes hotel phone systems and cuts costs by eliminating traditional push button phones and their monthly line expenses. PBX, the old hotel phone technology, dates back to the 1930s. The app is subscription-based, starting at $3 per guest room per month, significantly cheaper than the typical $10-20 monthly PBX/VOIP service charges, plus around $5 in fees. Hotels can trial the app for free and phase its deployment. Killion envisions a future of cellular and internet-based hotel communication integrated with cloud software, voice recognition, and AI.
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  • 4 min

DerbySoft Acquires AI Automation Platform, Arise, Expanding Travel Agent–Hotel Collaboration

  • Tony Loeb
  • 4 March 2025
📱 Hotel Phone App, LLC founded in March of 2024, launched HOTEL PHONE APP™ available on Apple and Google Play App Stores for hotel guests to transform their cell phones into mobile guest room phones. Doug Killion, the app's developer, aims to modernize hotel phone systems and cut costs, citing monthly savings from removing traditional room phones. Subscription to HOTEL PHONE APP™ starts at $3 per room per month, a reduction from the typical $10-20 per line plus nearly $5 in surcharges. The app utilizes QR codes for access to hotel services and complies with Emergency 911 laws, unlike outdated PBX/VOIP systems. Free trials are offered to hotels before committing to yearly licenses.
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  • 4 min

Visito Launches AI Agent that Lets Guests Search, Book, and Pay Directly Over Messaging

  • Tony Loeb
  • 4 March 2025
📱 Hotel Phone App, LLC, founded in March 2024, released HOTEL PHONE APP™ on Apple and Google Play App Stores. The app transforms guest cell phones into mobile room phones. Doug Killion, the developer, highlights cost savings for hotels by eliminating push button phones and their monthly costs. The app leverages existing cellular technology and integrates with hotel management software. Subscription starts at $3 per room per month, significantly less than traditional PBX/VOIP services costing $10-20 per line plus $5 in fees.
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  • 4 min

Cloudbeds and Duetto Announce Partnership to Drive Innovation in Hotel Revenue Optimization

  • Tony Loeb
  • 4 March 2025
📱 Hotel Phone App, LLC, founded in March 2024, released 'HOTEL PHONE APP'™ for Apple and Google Play stores, enabling hotel phones on personal cell phones via QR code scanning. The app removes the need for traditional push button phones, cutting monthly costs per phone line, and includes PBX and VOIP technology dating from the 1930s-1970s. Subscription for hotels starts at $3 per room/month, compared to PBX/VOIP services costing $10-20 per line/month plus $5 in fees. The app is compliant with Emergency 911 laws and offers location services. Free trials are available for hotels before committing to yearly licenses.
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  • 6 min

Travel Tech Essentialist #169: Shift

  • Mauricio Prieto
  • 4 March 2025
🧳 Former Airbnb employees have launched over 140 startups, collectively raising over $11 billion. Most of these startups are in the US, with 35% in PropTech, followed by FinTech, Software, and other sectors. 80% of founders were former Airbnb engineers, and top startup incubators include Y Combinator and Andreessen Horowitz. Kevin Indig's data on AI chatbot traffic shows users stay 2.3 minutes longer and view more pages than Google search users, with Copilot and Perplexity traffic growing fastest at 15% and 22% page view growth, respectively. Accenture reports 71% of travelers prefer OTAs for convenience, while airlines could transform sales like retailers to compete. AI is also reshaping online travel, with AI-driven agents potentially reducing the need for traditional OTAs but requiring OTAs to adapt with AI-powered bidding for visibility.
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  • 2 min

LodgIQ Appoints Pascal Schubert as VP Business Development Europe to Drive Growth and Innovation in Hospitality Revenue Management

  • 10minhotel
  • 3 March 2025
Sunnyvale, CA, March 3rd, 2025 – LodgIQ, a leading provider of AI-driven revenue management solutions for the hospitality industry, has announced the appointment of Pascal Schubert as VP Business Development…
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  • 2 min

RobosizeME Achieves Data Security Certifications, aims to be most Secure Automation Provider for the Global Hospitality Industry

  • 10minhotel
  • 3 March 2025
Industry leader secures dual certification: ISO 27001 and GDPR compliance, raising the standard for automation in hospitality PRAGUE, 3 March 2025. RobosizeME, a leading provider of AI-enabled automation solutions tailored…
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  • 1 min

“A store and more”: How convenience stores are feeding SE Asia’s QSR & snacking demands

  • saladplate
  • 3 March 2025
📈 Saladplate, part of Informa Markets, serves as a content and engagement hub for the hospitality, food, and beverage industry. It offers weekly news updates, a monthly newsletter, and a bi-monthly e-magazine. The platform grants exclusive access to over 10,000 brands and companies and provides updates from over 35 international trade events.
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Visa Tap to Phone Reports 200% YoY Growth

  • Tony Loeb
  • 2 March 2025
📱 Hotel Phone App, LLC, founded in March 2024, released the HOTEL PHONE APP™ for Apple and Google Play stores. Doug Killion, the app developer, claims it replaces outdated hotel phone systems, offering savings by eliminating monthly costs per phone line. The app enables guests' cell phones to function as mobile room phones. Subscriptions start at $3 per month per guest room, significantly less than the traditional $10-20 plus $5 in fees for PBX/VOIP services. The app complies with Emergency 911 laws, while phased deployment and free trials are available for hotels.
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