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Innovation

4693 posts

Innovation and technology news for the hospitality industry: AI, digital tools and how hotels are transforming, from 10 Minutes News for Hoteliers.

Fishbowl, Onosys Partner to Elevate Restaurant Marketing, Online Ordering

  • Tony Loeb
  • 18 March 2025
📌 GTT Communications, Inc. has been chosen by Radisson Hotel Group to enhance their global network's security and performance, connecting 800+ hotels/offices in Asia-Pacific, Europe, Middle East, and Africa with GTT Secure Connect (SASE). Radisson celebrated over 300 new signings and openings in 2024 and operates across 100 countries and 10 brands. GTT Secure Connect provides SD-WAN, distributed security architecture, and 24/7 managed services, including co-management and monitoring. The service model offers flexibility and price stability for Radisson's hotels.
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REPORT: Six Trends Driving Fast Casual, QSR Profitability in 2025

  • Tony Loeb
  • 18 March 2025
🏨 Radisson Hotel Group selects GTT Secure Connect (SASE) for its global network, connecting over 800 hotels and offices across Asia-Pacific, Europe, the Middle East, and Africa. The group reported over 300 new signings and openings in 2024, marking a record-breaking year, and has properties in over 100 countries. GTT’s SASE framework improves network and application performance, provides robust defense, and offers a tailored commercial arrangement with a flexible pricing catalog for hotels.
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  • 10 min

Hotel Internet Services Introduces BeyondTV SmartRoom with Casting

  • Tony Loeb
  • 18 March 2025
🍴 The National Restaurant Association Restaurant, Hotel-Motel Show® announced the 2025 Kitchen Innovations (KI) Award winners, highlighting foodservice equipment and technology advancements. The Show will run from May 17–20 and will feature a Kitchen Innovations Showroom. Award-winning products such as Alto-Shaam's Origin™ convection ovens, American Metalcraft's BuffetBoost™ Warming Block, Appliance Innovation's SimpliciTea 1500, and Atosa USA's Chillstream™ Undercounter Frozen Food Dispenser, among others, demonstrate significant improvements in efficiency, sustainability, and performance. Products like these aim to streamline operations, enhance customer experiences, and reduce waste, with an emphasis on real-world impact for foodservice operations.
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  • 10 min

Peachtree Group Implements Hotel Investor Apps ERP & Accounting Software

  • Tony Loeb
  • 18 March 2025
🍳 The National Restaurant Association Restaurant, Hotel-Motel Show® announced the 2025 Kitchen Innovations (KI) Award winners, which will be showcased at the event from May 17–20, 2025. The awards recognize advancements in foodservice equipment and technology that enhance kitchen operations and drive growth. Attendees can explore these solutions, which aim to improve kitchen workflows, sustainability, and consistency. The Show brings together various sectors of the foodservice industry and features discussions on kitchen equipment innovation (Saturday, May 17 at 11:00 a.m. CT) and networking opportunities (Saturday, May 17 at 12:00 p.m. CT).
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  • 10 min

Radisson Hotel Group Selects GTT for Global SASE Deployment

  • Tony Loeb
  • 18 March 2025
🍕 The National Restaurant Association Restaurant, Hotel-Motel Show announces 2025 Kitchen Innovations (KI) Award winners, exhibiting groundbreaking foodservice equipment and technology. The Show, to be held May 17–20, will showcase these innovations in Chicago. Innovations include Alto-Shaam's high-velocity Origin™ convection ovens, American Metalcraft's BuffetBoost™ Warming Block heating to 190°F in seven minutes, and Appliance Innovation's SimpliciTea 1500 that preserves fresh brewed tea quality. Atosa USA's Chillstream™ dispenses frozen products, while Bridge Appliances' OMM Automated Egg Cooker cooks 36 eggs in three minutes. Carter-Hoffmann's CHrisper Station doubles standard holding time for fried foods, and Charter House Innovations' RoboFry X4 is a compact fry automation solution. CookUp Group's Scraegg cooks eggs in 15 seconds, and Doyon's Dual Fuel Gravity Charcoal Oven combines charcoal and electric heating. Judges from global brands evaluated submissions for impact and value to foodservice operators.
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  • 4 min

How Identity Verification is Transforming the Face of Hospitality

  • Tony Loeb
  • 18 March 2025
🛃 The hospitality industry is integrating AI for identity verification, enhancing security and customer experience. Traditional manual checks are giving way to AI-powered systems, like self-check-in kiosks in hotels, which verify identities in seconds, or digital pre-check systems for airlines, exemplified by Delta FlyReady. These AI solutions can spot inconsistencies and fake IDs more effectively than humans. As digital IDs emerge, they will further streamline the identity verification process, reducing human intervention and security risks. AI and LLMs evolve to detect fraud more accurately, suggesting a future with less face-to-face interaction in hospitality and more automated experiences. Albert Roux of Microblink, with 20+ years' experience in fraud and identity solutions, champions these advancements for smoother, safer travel.
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  • 10 min

Jenna Fishel Promoted to Chief Commercial Officer at First Hospitality

  • Tony Loeb
  • 18 March 2025
🍴 The 2025 National Restaurant Association Restaurant, Hotel-Motel Show® will take place from May 17–20 and showcase the Kitchen Innovations (KI) Award winners, exhibiting groundbreaking foodservice equipment and technology. The Show attracts a diverse foodservice industry audience, including equipment dealers, operators, and educators. KI Award recipients range from Alto-Shaam's Origin™ convection ovens to American Metalcraft's BuffetBoost™ Warming Block and Atosa USA's Chillstream™ Undercounter Frozen Food Dispenser. Innovations address streamlining workflows, improving sustainability, and enhancing consistency, with features such as high-velocity airflow cooking, wireless heating, fresh brew tea dispensing, and automated egg cooking. Additional highlighted products include Carter-Hoffmann's CHrisper Station, Charter House Innovations' RoboFry X4, and Ecolab's integrated Digital Kitchen App. The event will also feature discussions and networking opportunities focused on the impact of cutting-edge kitchen equipment on foodservice operations.
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DerbySoft Announces Executive Changes to Strengthen Hospitality Business Unit and Enhance Global Market Presence

  • Tony Loeb
  • 18 March 2025
🍴 The National Restaurant Association Restaurant, Hotel-Motel Show announced the 2025 Kitchen Innovations (KI) Award winners, recognizing advancements in foodservice equipment and technology. The Show, scheduled for May 17–20, will feature these innovations in the Kitchen Innovations Showroom. Key products include Alto-Shaam's Origin™ convection ovens with Structured Air Technology™, American Metalcraft's BuffetBoost™ Warming Block, and Appliance Innovation's SimpliciTea 1500 for fresh brewed tea. Alto-Shaam's ovens improve kitchen efficiency, while the BuffetBoost™ Warming Block heats up to 190°F for maintaining food temperatures. SimpliciTea 1500 offers automated brewing and eliminates waste, enhancing profitability. Additional innovations like Atosa USA's Chillstream™ Undercounter Frozen Food Dispenser and Bridge Appliances' OMM Automated Egg Cooker streamline foodservice operations.
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  • 2 min

Inside Jollibee, City Barbecue, and Blaze Pizza’s Personalization Strategies

  • Tony Loeb
  • 18 March 2025
😋 At MURTEC 2025, leaders from Jollibee Foods Corp., City Barbecue, and Blaze Pizza discussed enhancing guest experience through personalization. Jollibee focuses on individual guest engagement, while City Barbecue, with 80% loyalty transactions online but only 4% in drive-thrus, partnered with Flybuy Networks for Bluetooth check-ins. Blaze Pizza introduced kiosks and QR codes for in-store order flexibility. City Barbecue leverages a Customer Data Platform for targeted marketing based on first-time guest preferences, realizing a 60% retention rate when new guests join loyalty programs, compared to 20% without membership. Jollibee uses data tokenization for comprehensive customer profiles.
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  • 3 min

Tapping Into Irish-Chinese Food at New York City’s Pecking House

  • Linnea Covington
  • 17 March 2025
🍜 At Pecking House, Manhattan, Chef Eric Huang offers the Irish-Chinese Spice Bag, made with fries, chicken nuggets, onions, peppers, and a peppercorn spice blend for $14. The combo gained popularity on TikTok and is considered for permanent addition to the menu. Pecking House, opened in Brooklyn in September 2022 and a Manhattan location in 2024, serves a southern fried chicken and Chinese takeout fusion. The restaurant also offers fried chicken with various sauces starting from $9, vegetarian options, and globally influenced sandwiches at $14 each.
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