Innovation

🏨 Hoteliers maintaining control of their website is vital for direct bookings, brand consistency, and responding to trends. Experts in the "Own Your Hotel Website" series emphasize the hotel website's role in data capture, personalization, and guest engagement. Digital control allows for immediate updates, campaigns, and first-party data capture. The series also introduces "Own Your Hotel's AI Shift," focusing on leveraging AI in hospitality. Key contributors include Lindley Cotton, President of GCommerce Solutions, and Fred Bean, Founder & CEO of HotelPORT®.

🏨 Chatrium Hospitality, based in Thailand, partners with Shiji for digital transformation, implementing Shiji Enterprise Platform on October 15, 2024. Chatrium manages 11 properties under two brands with over 3,100 keys in Thailand, Myanmar, and Japan. The first to adopt the new system, Chatrium Hotel Riverside Bangkok, enhances guest experience with Shiji PMS and cloud solutions. Shiji Group, founded in 1998, now has over 5,000 employees, 80+ subsidiaries, operates in 31 countries, and serves 91,000 hotels, 200,000 restaurants, and 600,000 retail outlets.

🚀 STAAH, a hotel distribution and guest acquisition software provider, partners with Welcome Pickups, which automates guest pickups and transfers. Welcome Pickups serves more than two million travelers annually, is active in over 300 destinations, and partners with 2500 hotels. The integration allows hotels using STAAH to offer seamless transportation services during booking. Welcome Pickups was founded in 2015 in Athens, Greece, aiming to provide a comprehensive travel experience.

🤖 MURTEC Executive Summit 2024 is set for October 21-23 at the Fairmont Grand Del Mar in San Diego, featuring sessions like "Robots to the Rescue." Qualified restaurant technology executives can attend for free with a $500 waiver using the code COMP500. Attendance is exclusive to industry operators with restrictions, while solution or service providers require sponsorship. Registrations are subject to approval.

🥣 Large restaurant chains and hotels prioritize balancing innovation and safety, employing new techniques like koji-cultured dry aging and controlled fermentation. AI advancements now allow the incorporation of peer-reviewed studies into validation plans, aiding compliance with food safety auditors. The Food Safety Modernization Act focuses on prevention, but technology enables chefs to use compliance for culinary innovation. Mark Haas, CEO of D&H Technologies and Helmsman Group, with over 30 years of experience, drives this innovation through AI-powered platforms like Regulate®.

🏡 Hoi An River Beach Resort & Residences in Vietnam uses STAAH's technology for real-time inventory and rate updates, saving staff hours in managing distribution. STAAH's channel manager resolved price parity issues, prevented overbookings, and increased bookings and revenue. Exceptional customer support and analytics insight from STAAH have been crucial in driving the resort's operational improvements and revenue growth.

🏥 Tyler Florence, a chef and restaurateur, announced on Oct. 12, 2024, his plan to open a new hospitality school in San Francisco. The institution aims to rival top culinary schools, cultivating passionate talent for the hospitality industry. He referenced the influence of Charleston's food scene and institutions like Johnson and Wales University on his career. The curriculum will address the industry's current needs. Mentioned figures include former San Francisco Mayor Ed Lee and current Mayor London Breed.

💻 Hospitality America is advancing its technology by integrating business intelligence across its hotels, with Wes Cargen as the vice president of business intelligence. The investment aims to provide real-time insights, actionable data, and enhance forecasting for agile management. Leveraging an AI-enabled Microsoft tenant, the company plans to automate processes and enhance personalization and retention strategies. Hospitality America intends to build internal dashboards and reporting tools to support decision-making, predict maintenance needs, and optimize revenue management. Cargen's background includes experience with Actabl (ProfitSword) and a 15-year history with Hospitality America. The enhanced BI capabilities are anticipated to improve asset performance and return on investment for owners and investors.