Innovation - 10 Minutes News for Hoteliers - Page 483

2 min

Mochiko Mochi Pizza brings a new type of crust to the flatbread space

🍕 Sushirrito founders Peter Yen and Ty Mahler launched Mochiko Mochi Pizza in Burlingame, California, in November and expanded to San Francisco and Palo Alto Sushirrito locations in early 2023. The pizza features a unique crust made from mochiko flour, offering a crispy and chewy texture. The menu includes eclectic toppings, like pepperoni and spicy minced pork, with large pizzas priced at $18 ($20 for a combo) and medium pizzas at $13 ($15 for a combo). Only medium sizes are available in San Francisco due to oven size.

5 min

6 Reasons Why You Need an AI Response Generator to Reply to Guest Reviews

📰 95% of travelers read reviews before booking, with 9 out of 10 expecting a hotel response. Addressing negative reviews can prompt 2 out of 3 guests to return. A one-star rating increase can lead to a 5%-9% revenue boost for hotels. The average global response rate to reviews rose from 39% in 2019 to 44% in 2022. Hotels that reply to reviews see a 12% increase in reviews and a ratings boost of 0.12-0.5 stars within 6 months. TrustYou’s responseAI can cut reply efforts by up to 80%, personalizing and translating responses efficiently.

2 min

Winking Lizard Tavern Adds Online Ordering

📱 Palantir Technologies Inc. partners with Wendy’s Quality Supply Chain Co-op to implement AI and transform operations. QSCC, serving over 6,400 Wendy's across the U.S. and Canada, is the second largest buying cooperative in the QSR industry. The initiative will include moving to Palantir’s AI Platform for enhanced decision-making and developing AI-driven supply chain management solutions, aiming to generate cost savings and efficiencies. The partnership underscores Wendy’s commitment to data-driven business strategies and positions the brand at the forefront of industry innovation.

4 min

The Self-Service Boom: Stayntouch Reports a 72% Increase in Hotel Kiosk Adoption

💸 A study by GBTA and Cvent reveals a significant potential for integrating AI and blockchain in corporate travel, with 88% of TMCs, 74% of suppliers, and 59% of buyers confident in their tech use. Technology spend is expected to remain flat, yet most suppliers and TMCs anticipate increased investment, compared to only 36% of buyers. On average, 18% of travel program budgets are allocated to technology, with European buyers more likely to increase tech spending than North American counterparts. Data was collected from 388 North American and European travel professionals between February 6-19, 2024.

3 min

Hospitality’s Tech Surge: Riding the 2024 Digital Marketing Wave

🏨 Amadeus surveyed 100 global hotel leaders from ten markets for its "Travel Technology Investment Trends 2024" research. All respondents plan to invest in digital media, with 33% allocating $50,001-$100,000 and 21% spending over $100,000. Digital campaigns are prioritized to target profitable audiences, with 41% praising data-driven ads for reaching new guests. One King West Hotel & Residence increased revenue per booking by +57% via digital ads. AI is embraced by 98% of hoteliers, seeing its potential to enhance operations, including Capital Region USA boosting visitors with AI-based ads.

Business intelligence for hotels (+7 leading BI solutions)

📊 Hotel business intelligence (BI) enables strategic decision-making through data collection and analysis from various sources, like the property management system (PMS) and revenue management system (RMS). BI tools help visualize KPIs, streamline data collection, and optimize performance for increased revenue and enhanced guest experiences. Key features of BI software include advanced reporting, competitive intelligence, cloud-based services, forecasting, data management, multi-property functionality, and an open API. Cloudbeds Insights is one of seven highlighted solutions, integrating with existing systems and offering real-time data and custom reporting to support various hotel department goals. Other solutions include Amadeus, D-Edge, Duetto, Lighthouse, M3, and Omniboost.

6 min

What is personalized guest transportation for hotels?

🚊 Hotels are enhancing the guest experience with personalized guest transportation, a trend that caters to individual needs and preferences. This service differentiates hotels in a competitive market, offering benefits like an enhanced guest experience, increased guest satisfaction and loyalty, and additional revenue streams. Challenges include scalability, information management, and measuring satisfaction. Technology, such as guest airport pickup software integrated with property management systems, helps overcome these challenges. Welcome Pickups provides a cost-free solution, enabling guests to book airport pickups alongside room bookings, boosting both guest satisfaction and hotel brand image.

3 min

Why two-factor authentication (2FA) is a must-have for hospitality security

🛑 In 2023, 31% of hospitality organizations experienced a data breach, according to Trustwave. Mews, a provider of hospitality management software, has mandated two-factor authentication (2FA) to secure customer accounts. The activation process for Mews users is simplified to encourage usage. 2FA is critical in safeguarding customer data, fighting phishing, ensuring compliance, and maintaining guest trust. Mews also advises vigilance against phishing scams, private login credentials, and understanding security protocols like SSO and SCIM for better account protection.

2 min

Mark Shambura Joins Panera Bread as CMO

💰 Boostly raised $5.6 million in seed funding from Trestle Partners, Relish Works, Singularity Capital, and Y Combinator. The platform has driven over $50 million in restaurant sales. Jaime's pizzeria reported a 20% sales increase in April and May and 33% in June's first week, attributing an extra $20,000 monthly sales to Boostly. Founded by Shane and Mikey Murphy, Boostly plans to expand its team and market presence with the new funding.

3 min

MOP by Visual Matrix Helps Hoteliers Achieve Efficiencies in a Strained Labor Market, Industry Adoption Grows by More than 400%

🚗 3V Infrastructure launches to provide Level 2 EV chargers mainly in multifamily housing and hotels. With up to $40 million from Greenbacker Capital Management, they aim to address the gap in charging infrastructure. JD Power found over half of potential EV buyers are deterred by charger scarcity, while less than 5% of rentals and only 20% of hotels offer this amenity. 3V targets properties with more than 20 sites to accelerate deployment and simplify implementation for real estate owners.

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