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Innovation

4846 posts

Innovation and technology news for the hospitality industry: AI, digital tools and how hotels are transforming, from 10 Minutes News for Hoteliers.

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  • 2 min

Jon Gustin Appointed Vice President of Operations for Commonwealth Hotels

  • Tony Loeb
  • 22 July 2024
🍚 Beef 'O' Brady's operates in 20+ US states and is collaborating with SoundHoundAI for phone orders. SoundHound's voice AI answers 100% of calls and can handle multiple orders, allowing staff to focus on service. Nearly 80% of US diners expect AI to dominate food ordering soon. SoundHound's AI is deployed in over 10,000 locations and the company recently acquired Allset to expand its reach. Beef 'O' Brady's emphasizes innovation for customer satisfaction, integrating AI to streamline ordering.
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  • 2 min

Lessons From the Global Tech Outage

  • Tony Loeb
  • 20 July 2024
🛑 Today's global tech outage was caused by a software update from cybersecurity firm CrowdStrike, impacting organizations using Microsoft Windows, notably in the airline, financial, healthcare and broadcasting sectors. Hospitality and foodservice were also affected, highlighting the need for businesses to understand technological dependencies, have a business continuity plan, and embrace redundancy with manual procedures and backup systems to ensure operations can continue during such incidents.
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  • 2 min

Lighthouse Launches AI-based Intelligent Channel Management with Pricing, Promotion, and Distribution Capabilities for Independent Hotels

  • Tony Loeb
  • 18 July 2024
🔊 Beef 'O' Brady's, operating in more than 20 states, partners with SoundHoundAI for AI-assisted phone ordering. SoundHound's voice AI, trained on the chain's menu, is live in all corporate locations and available for franchises, handling 100% of calls even during peak periods. As the 2024 Summer Olympics approach, the system offers enhanced ordering convenience. SoundHound AI, deployed in over 10,000 restaurant locations, recently acquired Allset, aiming to transform the voice commerce ecosystem. Nearly 80% of U.S. diners expect AI to manage most food ordering soon.
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  • 2 min

Pret scraps its five-a-day coffee subscription

  • Restaurant
  • 18 July 2024
☕ Starting 3 September, Pret's Club Pret membership will offer a 50% discount on up to five barista-made drinks per day for £5/month until 31 March 2025, then £10/month. The current Club Pret offers five free coffees daily and a 20% food discount for £30/month. YourPret Barista launched in September 2020 costing £20/month, later increased to £25 and then rebranded to Club Pret at £30/month. Pret's UK&I MD Clare Clough cites over a quarter of a billion coffees served since the pandemic as a sign of success. The chain now provides Arabica Filter Coffee at 99p and croissants from £2.30 to £1.99, with earlier price cuts on egg mayo sandwiches and tuna baguettes. Pret has cracked down on QR code sharing and issued refunds for app issues. Leon challenges Pret with a £25/month coffee subscription including a 20% food discount.
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  • 2 min

Aescape Makes Its Hospitality Debut with Lotte New York Palace

  • Tony Loeb
  • 18 July 2024
🔊 Beef 'O' Brady's, a US family sports bar and grill chain in over 20 states, partners with SoundHoundAI for AI voice ordering. Corporate locations plus franchises now employ the system that handles 100% of calls, even during busy periods. SoundHound's AI, active in over 10,000 restaurants, can answer menu queries, and was boosted by acquiring Allset, an online ordering platform. Nearly 80% of US diners foresee AI in food ordering soon, aligning with the upcoming 2024 Summer Olympics rush.
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  • 4 min

The Business Case for Restaurants to Adopt More Tech for BOH Operations

  • Tony Loeb
  • 18 July 2024
📊 The 2024 Restaurant Technology Landscape Report reveals that 76% of operators see tech as a competitive advantage, yet 23% feel behind in tech adoption. 45% of operators need more staff, while 27% struggle with hiring and retention. Automating tasks, such as temperature checks that cost $2.6 million annually for chains with 1,000 locations, can save time and money. Quick-service restaurants use 10x more energy per square foot than other retailers, with 80% of this energy being wasted. Embracing IoT could help streamline operations, reduce costs, and enhance customer satisfaction. Authors Tom Woodbury and Peter Cryan emphasize the importance of scalable solutions for profitability.
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  • 2 min

Norwegian Convention Center Uses RMS Cloud to Automate Bookings

  • Tony Loeb
  • 17 July 2024
🍺 Beef 'O' Brady's, a US sports bar chain present in over 20 states, collaborates with SoundHoundAI for phone order placements using voice AI technology, which is now live in all corporate locations and available for franchises. The AI handles 100% of calls, even multiple orders simultaneously, and can answer menu-related questions, enhancing service efficiency especially ahead of the 2024 Summer Olympics. SoundHound's voice AI is deployed in over 10,000 restaurants and has recently acquired Allset to expand its reach.
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  • 2 min

Beef ‘O’ Brady’s Rolls Out Voice AI Ordering System

  • Tony Loeb
  • 17 July 2024
🔎 Beef 'O' Brady's partners with SoundHoundAI for AI-assisted ordering in its family sports bar and grill chain across more than 20 U.S. states. The AI, trained on Beef 'O’Brady’s menu, responds to natural speech for phone orders. With 100% call answer rate during peak times, the AI handles simultaneous orders and customer inquiries. The technology is part of the preparation for the 2024 Summer Olympics. SoundHound AI, employed in over 10,000 restaurant locations, recently acquired Allset to expand its reach.
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  • 2 min

Freddy’s Leverages Analytics, Insights

  • Tony Loeb
  • 17 July 2024
🍽 Beef 'O' Brady's, operating in 20+ US states, uses SoundHoundAI's voice AI for phone orders. The AI, trained on the chain's extensive menu, handles 100% of calls, even during busy periods like the 2024 Summer Olympics. SoundHound's technology, deployed in over 10,000 restaurants, recently acquired Allset to grow its reach. Approximately 80% of U.S. diners expect AI to dominate food ordering soon. For more, visit www.soundhound.com.
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  • 2 min

Olo Launches Loyalty for ‘Borderless’ Accounts

  • Tony Loeb
  • 17 July 2024
🍕 Beef 'O' Brady's, operating in more than 20 states, partners with SoundHoundAI for phone ordering via voice AI, which is fully deployed in all corporate locations and available for franchise integration. SoundHound's voice AI answers 100% of calls, even during high volumes, allowing staff to focus on service and meal prep. Ahead of the 2024 Summer Olympics, the technology is expected to offer seamless ordering for customers. SoundHound's AI, deployed in over 10,000 locations, recently acquired the Allset ordering platform, indicating expansion within the restaurant industry. Nearly 80% of U.S. diners foresee AI voice assistants dominating food ordering soon.
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