Innovation

📱 SAN FRANCISCO, December 2025: Canary Technologies and Wyndham Hotels & Resorts globally roll out AI Voice technology. Thousands of franchisees will leverage this to enhance guest interactions. The rollout follows a pilot at over 700 hotels. AI Voice enables instant, 24/7 personalized responses, aiming to address the issue of hotels missing 30% of inbound calls, a third of which are booking inquiries. This technology ensures all calls are answered, optimizing guest engagement and increasing revenue.

📱 December 10, 2025, San Francisco: Canary Technologies partners with Wyndham Hotels to globally launch AI Voice technology across 8,300 hotels in 100 countries. Wyndham, serving 130 million guests annually, tested this system in 700 hotels, finding it ensures 100% call response, reducing missed bookings. AI Voice integrates with existing Canary solutions for seamless guest interaction, boosting revenue and service efficiency. Canary supports over 20,000 hotels worldwide, recognized as a top innovator in hospitality tech.

📶 Miami, FL, December 10, 2025 — Boom, the AI-powered property management system (AiPMS), has partnered with StayFi to streamline guest data into Boom's platform for instant AI-driven segmentation and marketing. This integration aims to enhance guest relationship management, boost repeat bookings, and automate outreach efforts. Boom's recent $12.7 million funding round, led by Avenue Growth Partners, underscores its commitment to global expansion and product development. This partnership simplifies data handling, offering property managers actionable insights and improved communication with guests.

💻 February 2025, Phocuswright published the Travel Innovation and Technology Trends 2025, highlighting AI's impact on the travel industry. Major tech firms launched AI infrastructure like Google’s Agentspace and OpenAI’s Operator, focusing on augmentation. AI tools like ChatGPT are enhancing travel experiences. A debate emerged on whether autonomous agents will favor OTAs or suppliers, with backend systems needing adaptation. In 2025, 10% of U.S. internet users start discovery in AI tools. By 2026, 500 million smartphones may have digital ID wallets.

📈 Orlando, Florida—Frontline Performance Group (FPG) launched CheckMax, an AI-driven software to boost check averages by 5%-15%, potentially doubling revenue. Developed with global hotel partners, CheckMax provides sales training and analytics to enhance service. Geoffrey Toffetti, FPG CEO, highlighted the software's ability to fill the training gap in restaurants. With declining room rates and inflation, maximizing existing guest revenue is crucial. The software integrates with platforms like Oracle Micros Simphony and Toast for seamless operation.

💻 Hotels using AI booking assistants see direct bookings increase by 10-30% in just 90 days. Addressing conversion rate challenges, AI assistants engage guests 24/7, reducing OTA dependency, cutting distribution costs, and boosting staff productivity. They handle repetitive tasks, allowing staff to focus on unique guest needs, while capturing after-hours revenue globally. Enhanced guest satisfaction scores arise from interactive experiences. The five-step AI implementation includes demo, use-case definition, AI training, going live, and improvement via analytics.

💻 Hotels trust AI more than they use it—scoring 6.6/10 in trust but only 4.7/10 in reliance, according to h2c’s 2025 Global AI & Automation Study. Despite 78% employing AI, challenges like integration and lack of expertise hinder adoption. Automation, not AI, should be prioritized for efficiency, with 69% of hotel groups seeking technology to cut repetitive tasks. Only 11% use AI agents, and just 1% integrate AI centrally. Implement automation to lay a reliable foundation.

🏨 Hotels using Predictive Personalization technology can enhance guest engagement by evaluating hundreds of behavioral signals to assign dynamic value scores, determining booking intent and potential spend. Algorithms like Intent, Spend, and Flexibility aid in personalizing offers. The new Length of Stay (LoS) algorithm predicts and incentivizes extended stays, such as “Book 3 nights, pay for 2,” increasing hotel revenue and guest satisfaction. This AI-driven approach helps protect rate integrity while boosting bookings.

Blog Post Excerpt 💻 In the hospitality industry, the rise of the Internet led hoteliers to rely on OTAs like Expedia and Booking.com, sacrificing direct guest relationships for convenience. Owners, typically REITs and asset managers, prioritize financial metrics like RGI and EBITDA over genuine hospitality. AI promises "personalization" but often lacks true human connection. With AI's cost-efficiency, the industry trends toward a transactional, utility-driven service, leaving hoteliers who value hospitality facing significant challenges.

🛫 GoNexus Group closed its 2024-2025 fiscal year in September with "historic" growth. The company served 7.4 million customers, showing an 8% increase in transported passengers (6.25 million) and 511,000 excursion bookings. New destinations include Las Vegas, Mexico City, and more. The launch of the NexusTours App and AI tools improved customer sentiment by 12% and conversions by 7%. Plans for 2025–2026 include expansion into Europe, the US, Canada, and Latin America.