Innovation

📈 Hilton reported a 1.1% decline in Q3 global RevPAR, with the Middle East and Africa seeing a 9.9% increase. Net income was $421 million. As of September 2025, Hilton's development pipeline reached 515,400 rooms. The company opened 199 hotels, including the 9,000th property. It announced its 25th brand, Outset Collection, with over 60 hotels in development. Hilton plans net unit growth of 6.5% to 7% for 2025 and beyond.

🛌 Virdee and LivAway Suites are revolutionizing the guest experience with digital check-in kiosks in Austin, Texas, offering frictionless arrivals and 24/7 digital room keys. Currently, nine properties are live with Virdee’s platform, while seven more are in development, aiming for full rollout by 2026. Over 50 new builds are planned, integrating Virdee's technology from the ground up. This innovative approach seeks to enhance guest satisfaction and operational efficiency for extended stays.

📰 ENGLEWOOD, Colorado—On October 2025, DISH Business launched the Edge Server Blade (ESB) to enhance its SMARTBOX solution. This innovation integrates internet-streamed live linear television with satellite TV, tailored for hotels, senior living communities, and multi-unit buildings. The ESB offers scalable, flexible deployment and seamlessly integrates with existing infrastructure, ensuring centralized management of live content. This advancement supports various property sizes and ensures efficient TV distribution.

💸 Canary Technologies launched an AI-powered Sales & Catering Payments Hub in the US to automate workflows for sales, events, and finance teams. The platform, available immediately, allows hotels to finalize contracts and process payments via card or ACH, reducing transaction costs. SJ Sawhney, co-founder, stated that it enhances client engagement and accelerates deal closures. The hub integrates seamlessly with Canary's guest journey platform, streamlining operations across departments.

📱 Six months in, over 300 spaces have been connected in Germany and beyond through ATworld, a project by Aroundtown SA with Denizen's help. This initiative links hotels, cafés, flex offices, and wellness spaces across Europe, providing a seamless digital identity. The focus shifts to activation over vacancy and experience over excess, aiming for flexible and human-centered urban spaces. The real estate evolution emphasizes mindset, partnerships, and innovation beyond technology.

💻 Former Baldwins Travel MD, Nick Marks, joined Dolphin Dynamics as Product Ambassador to lead their new product launch. The revamped platform, built using Microsoft's Blazor, reduces routine task times by up to 80% and cuts training time by over a third. Early feedback is positive, and integrations with AI tools like ChatGPT are in progress. Chuck Richardson, Dolphin’s MD, praised Marks for his industry expertise and candidness. Marks highlighted the platform’s efficiency gains for travel businesses.

🛳️ Cruise lines and travelers alike are embracing AI tools like ChatGPT, Gemini, and Perplexity to enhance cruise planning and discovery. To stay relevant, cruise industry content must be structured, up-to-date, and machine-readable for AI systems. Technologies such as Retrieval-Augmented Generation (RAG) and Model Context Protocol (MCP) are crucial. Adopting these can ensure content visibility in AI responses, helping cruise agents and lines offer informed travel experiences. The future of cruise discovery is conversational, not search-driven.

🌐 HBX Group's new AI-powered chat tool, 'Olivia', offers real-time two-way translation in 13 languages, enhancing customer service by allowing conversations in a customer's local language. Initially launched in Spanish, Portuguese, Chinese, Japanese, Arabic, Italian, French, Greek, Thai, and Turkish, it supports seamless 24/7 global service. The system, designed for travel-specific vocabulary, achieves automatic resolution rates over 30%, boosting team productivity and international growth. Chief Sourcing Officer Xabier Zabala emphasizes its role in breaking language barriers.

🛰 Omio, the global leader in multimodal transportation, has opened a new hub in Singapore to expand its Southeast Asia operations, including Malaysia, Thailand, Vietnam, Indonesia, and Cambodia. Partnering with EDBI, Omio aims to develop an AI-driven travel platform, enhancing user experience and integrating more transportation modes. Led by Maneesh Mishra, the Singapore hub will drive growth through AI innovation and strategic partnerships. CEO Naren Shaam highlights Singapore's role as a pivotal launchpad for global mobility.

📰 Hotels: Modern GDS crucial for success in corporate travel. Despite its age, GDS evolves with AI and automation, vital for accessing premium travellers, consortia, and government contracts. STAAH simplifies integration, reducing costs and complexity. Future corporate bookings rely on GDS for compliance, visibility, and sustainability requirements. Hoteliers using both direct bookings and GDS maximize profitability and competitiveness. Can hotels afford to overlook GDS's potential?