Innovation - 10 Minutes News for Hoteliers - Page 72

3 min

RedDoorz Achieves 25% Year-Over-Year Growth, Plans to Double 100+ Hotel Portfolio Within 18 Months

📈 Amit Saberwal, CEO of RedDoorz, at Skift Asia Forum 2026, highlights RedDoorz's 25% YoY growth despite economic challenges. Their multi-brand strategy includes premium brands growing 40-50% annually. Over 100 company-operated hotels aim to double in 12-18 months. In Indonesia, with a 280M+ population, improved infrastructure aids business expansion. Travelers prefer 3-4 days trips, authenticity, and AI-driven personalization. Internet penetration hit 75% in 2021, with 75% using AI-assisted search, reducing costs by 20-40%.

Minor Hotels Partners with Google Cloud, Salesforce, and Deloitte for Global AI Platform Across 640 Properties by 2026

💻 Minor Hotels is developing a global digital platform in collaboration with Google Cloud, Salesforce, OneTrust, and Deloitte. By 2026, this platform will integrate operations across 640 hotels in 63 countries to enhance personalization and guest relationships. Utilizing Google Cloud’s BigQuery, Vertex AI, and Salesforce's marketing tools, the architecture focuses on real-time data and AI to manage bookings and guest interactions. OneTrust ensures compliance, while Deloitte oversees the integration scale.

Meta Highlights 98% Open Rate for WhatsApp Business Messaging in France, Citing Air France and Club Med Success

📱 Meta's study, unveiled by Boston Consulting Group in Paris, highlights WhatsApp's strategic role for businesses in France. Since 2022, Air France uses WhatsApp for customer service, achieving a 62% marketing open rate. Club Med automates 44% of queries on WhatsApp, and plans booking via the app this year. WhatsApp's global reach includes 1 billion users messaging businesses. With 77% of companies using AI, adoption is expected to rise further, transforming WhatsApp into a continuous, smarter channel.

Chinese Online Travel Agencies Use AI to Expand Globally, Challenging Established Players with Advanced Technology

🌐 Apr 10, 2026, Chinese online travel agencies are leveraging a decade of domestic technological innovation to expand into global markets. By embedding AI across their platforms, they enhance personalization and efficiency. These agencies, accustomed to China's competitive mobile-first environment, now rival global OTAs with advanced technology and strategic international market entry. Key competitive advantages include AI-enhanced operations, mobile-first optimization, cost-reducing automation, and addressing both outbound Chinese travelers and local users worldwide.

1 min

Minor Hotels Develops New AI Platform to Enhance Guest Experience Across Over 640 Properties Worldwide

💻 Minor Hotels is innovating a global data and AI platform to enhance guest experiences, aiming for improved marketing and service. Unlike other hotel groups, Minor, with over 640 hotels across 12 brands, is constructing its system from scratch, avoiding outdated technology constraints. Chief Commercial Officer Ian Di Tullio emphasizes their approach as a "fundamental difference" since most competitors add AI to legacy systems, limiting speed and impact.

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Tambourine Launches Tambourine One Platform, Eliminating Third-Party Pop-Ups for Enhanced Hotel Website Personalization

💻 October 2023, Tambourine introduced Tambourine One, revolutionizing hotel marketing by integrating website and booking engine platforms. This innovation removes third-party pop-ups, enhancing user experience and increasing direct bookings. Key features include personalized homepage headers, strategic ad placements, advanced targeting, and a real-time editor, all at zero extra cost. Trusted by hotel brands in over 50 countries, Tambourine is leading the charge in hotel marketing technology with its comprehensive, cost-effective solutions.

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Shiji and Minor Hotels Announce AI-First Frameworks, Minor Targets Full AI Platform Deployment Across 640 Properties by 2026

💻 Shiji and Minor Hotels commit to AI-first operations. Shiji's AI•R framework will integrate AI across all hotel functions. Minor Hotels, partnering with Google Cloud, Salesforce, and Deloitte, aims for a global AI platform by 2026, covering 640 properties. Madrid's 2025 hotel data shows a 12.8% rise in GOP PAR to €100.8, with RevPAR up 11.2%. Labor costs rose 9.0%, but revenue outpaced expenses, achieving a 49.6% GOP flow-through. Madrid saw 16 new hotel openings adding 601 rooms.

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UrVenue Plans to Release AI-Enabled Model Context Protocol for Hospitality Experience Management by Q4 2026

💻 UrVenue plans to expand its AI strategy by developing Model Context Protocol (MCP), aiming for release in Q4 2026. Based in Las Vegas, UrVenue focuses on making experience-based inventory—like cabanas and events—more accessible and adaptable. The company has tested AI over the past year in product development and operations. The goal is to streamline processes and enhance data-driven operations, shaping future hospitality distribution and engagement models.

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Deep Blue Hotel & Hot Springs Implements Agilysys Solutions for Integrated Operations and Enhanced Guest Experience

💻 Agilysys, Inc. (Nasdaq: AGYS) announced on April 09, 2026, that Deep Blue Hotel & Hot Springs in Victoria, Australia, has implemented Agilysys' comprehensive hospitality software solutions. The resort's systems now integrate property management, dining, spa services, and guest activities, enhancing operational efficiency and personalization. Key features include a cloud-native management system, streamlined food and beverage operations, online service booking, and centralized gift card management, all fostering a seamless, wellness-focused guest experience.

1 min

Shiji Transitions to AI-First Approach to Streamline Hotel Operations and Enhance Guest Service Experience

9 April 2026

🛌 Shiji is transitioning to an AI-first organization to reduce complexity in hotel operations. The focus is on using agentic AI to ease onboarding and training, allowing staff to focus on guests rather than systems. AI solutions aim to make hospitality jobs more attractive by enabling faster and more confident service. This evolution seeks to enhance the industry without replacing human roles, fostering better guest experiences and attracting top talent.

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