Marketing

🏨 Hotel owners face rising costs and a doubled US CMBS delinquency rate since 2022. Minor Hotels, with over 600 hotels across 66 countries, maintains an "asset-right" strategy, owning two-thirds of its portfolio. In Madrid, an NH Collection rebranding boosted occupancy by 15-20% and ADR by 25%. Anantara Palais Hansen Vienna’s conversion improved rates by 42% in 2025. North America becomes a development focus, as American guests generate 16% of global revenue.

🗺 Day 1 of the Amadeus Advertising Summit in Nice highlighted a new era in travel advertising. Key speakers included Anna Sawbridge, Lalit Gupta, Paco Pérez-Lozao Rüter, and others. AI is transforming travel discovery, with speed and relevance as new priorities. The future lies in combining data, advertising, personalization, and AI. Hoteliers, airlines, and partners gathered to exchange ideas and shape the industry's future. #AmadeusAdvertisingSummit #AI #Data

🛑 Last week, Google introduced Universal Cart at the Google I/O event, enabling easy checkouts with Google Pay without taking a cut from transactions. This strategic move aligns with Google's 20-year focus on selling ad placements rather than transactions. In April, Google expanded AI Max to travel-related ads, integrating them into AI Overviews and AI Mode. This shift transforms how advertisers engage, embedding ads within AI-driven answers rather than traditional search results.

🏨 Mark Vondrasek, Hyatt's chief commercial officer, missed his stock-based award target for direct bookings through Hyatt's site and app between 2023 and 2025. This reflects the ongoing struggle of major hotel groups against online travel agencies. Hilton's "Stop Clicking Around" campaign, launched 10 years ago, spent nearly $100 million across 18 countries to encourage direct bookings. OTA bookings reduce operating margins, whereas direct bookings provide valuable data and increase guest spending.

📰 Lodging Interactive, based in Parsippany, NJ, has launched a new weekly blog series aimed at helping branded hotels enhance their storytelling on social media. Since 2001, this digital marketing agency has focused on supporting the hospitality industry. The series will offer practical strategies for using organic social media without needing professional equipment, emphasizing real hotel moments. Founder DJ Vallauri highlights how this approach can differentiate properties in a competitive market.

📈 Inc. Regionals: Rocky Mountains ranks Cogwheel Marketing & Analytics at No. 32 among 69 companies, with a 137% growth rate between 2022 and 2024. The Rocky Mountain region includes Montana, Idaho, Wyoming, Nevada, Utah, and Colorado. In the same period, regional companies had a median growth rate of 118%. Results will be available on March 31. Successful companies showed resilience and innovation amid economic challenges, adhering to revenue criteria and independence guidelines.

📊 December 2027, US: ChatGPT Ads launch, revolutionizing paid media. Advertisers shift from keywords to contextual bidding, targeting user intents based on dialogue history. Google faces pressure from ChatGPT’s "Answer Independence," pushing clarity between organic and paid links. Cookies decline as first-party data gains importance for targeting. Performance data reveals conversational environments diminish flashy ads' effectiveness, prompting AI-driven, variant-rich campaigns tailored to user histories and preferences. Fact Cards replace generic visuals for impactful, data-driven engagement.