Miscellaneous - 10 Minutes News for Hoteliers - Page 58

2 min

Podcast Notes /// How to Think Like a World-Class Marketer | Rory Sutherland | The Knowledge Project

💰 Luxury purchases, like a €30,000 Hermès Kelly bag, are Veblen goods, valued for perceived exclusivity. Resale prices often surpass original costs, especially on platforms like eBay. Rory Sutherland highlights self-signaling for ego boosts. Professor Paul Dolan rationalizes his Rolex through "cost per entertainment hour," similar to evaluating video games or TVs. Despite status-driven behavior, luxury items can foster social interactions, as noted in Will Storr's "The Status Game.

2 min

TrustYou Ranks #2 on Hotel Tech Report’s ‘Top Reputation Management’ 2026 List

📈 TrustYou ranked #2 globally in Reputation Management in the 2026 HotelTechAwards by Hotel Tech Report. With over 2,603 software companies reviewed, and data from 25,000+ verified reviews between September 1, 2025, and December 15, 2025, TrustYou's AI-driven platform was recognized for seamless guest experiences. Hotel Tech Report analyzes over 100,000 data points to rank top hotel tech. Jordan Hollander, CEO of Hotel Tech Report, emphasizes the data-driven nature of the rankings.

1 min

Gen Z Luxury Spending Shifts to TikTok | Gennaro Cuofano posted on the topic | LinkedIn

📱 The luxury market peaked at $432B in 2023, dropping to $419B by 2025. Customer numbers fell from 400M post-Covid to 335–345M in 2025. Online shopping plateaued at 20%, while monobrand stores rose to 37%. In 2026, China's livestream retail will hit $1.1T, while the U.S. will reach $68B. Key platforms include Alibaba, Taobao Live, TikTok, and Instagram. Brands like Nordstrom and Sephora are exploring this format, with Covet by Christos reaching $200M in sales.

Lark Hotels Renews BLLA Membership, Championing Creativity & Independent Spirit

🏨 Lark Hotels renewed its membership with BLLA, reinforcing its commitment to independent luxury lodging. Founded in 2012, Lark comprises nearly 100 hotels across the U.S. BLLA, established in 2009, offers education, community, and advocacy, aligning with Lark's experiential hospitality focus. Key properties include AWOL Kennebunkport, Blind Tiger Asheville, and The Merchant in Salem. This partnership supports Lark’s growth, creativity, and financial strength in the boutique hotel industry.

1 min

⭐ 1-Star Check-in Experience: BNE International Over the weekend, I helped my mother check in for her Singapore Airlines (SQ) flight at Brisbane International. What we encountered raises serious… | Andrew Crompton

✈️ Over the weekend at Brisbane International Airport, the new Amadeus self-service check-in kiosks for Singapore Airlines replaced staffed counters. Usability issues arose, particularly for older passengers, families, and nervous flyers, due to poorly located passport scanners, confusing graphics, and text-heavy screens. While digitization aims to simplify, the experience instead transferred complexity to travelers, raising concerns about whether this is specific to Amadeus or a broader airport trend.

Lake.com Hits 40,000 Properties, Making Waterfront Getaways Easier to Find Worldwide

🏖 Lake.com, a travel marketplace for waterfront vacations, reached 40,000 rental properties across 36 countries, surpassing their 2026 goal by 30%. Europe leads with Italy and Croatia each hosting around 10,000 listings. In the U.S., Florida tops with 425 properties. The platform provides 360,000 data points across 7,000+ destinations, enhancing searchability for lakeside stays. Founded by a passionate couple, Lake.com uses AI to advance outdoor travel offerings, making water-based getaways more accessible.

What airlines want in 2026

✈️ Airlines aim for stability in 2026, focusing on reliability and premium upgrades. Key priorities include enhancing business class, premium economy, and cabin refreshes, alongside improved airport environments and high-speed inflight connectivity. External challenges like regulation and supply chain issues persist. The shift emphasizes premium demand, potentially limiting budget travel options. Overall, the industry seeks incremental improvements over radical changes. Read more at [Business Traveller](https://www.businesstraveller.com/news/opinion-what-airlines-want-2026/).

3 min

West of West places sculptural wood staircase in Puma Studios LA

🏟 US studio West of West completed a Puma hub in Los Angeles. The space serves as an office, showroom, and design studio with hospitality and event areas. The design includes concrete floors, glass panels, a wooden staircase, and a library with dark green carpet. The showroom transitions for events using mirrored panels. A Studio48 design workshop includes 3D printers and laser cutters. The complex integrates workspaces, retail showrooms, and event spaces, promoting experimentation and engagement.

Lack of Feedback Is a Gift

💬 As a 12-year-old, performing at 8-10 magic shows weekly, I learned the importance of feedback, or lack thereof. My father advised me to note which tricks weren't mentioned post-show, suggesting they should be replaced. This taught me to operationalize feedback, enhancing customer experience by focusing on unspoken cues. Silence can provide insights for improvement, making it as valuable as direct feedback. Always look for what customers don’t say to drive your next big change.

2 min

Transfeero announces record growth and is…

🚃 Transfeero closed 2025 with 1.2 billion bookings, a 26% growth from 950,000 in 2024. Its top destinations were New York, London, and Dubai. Service expanded to 100 countries, with a new office in Bolzano. Growth drivers included a new app, website redesign, and improved customer care. CEO Antonino Testa emphasized reliability and service quality. Plans for 2026 include expanding to 120 countries and launching an on-demand service for urban centers to meet rising mobility demands.

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