10 Ways to Avoid the Brunt of the Energy Crisis this Winter
With the war in Ukraine nearly two thirds of a year old and winter coming it’s high time we each took an inventory of the imminent pragmatic consequences we can…
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Choosing the right integrations for your hotel
The hotel industry is a rapidly evolving sector that is constantly seeking innovation. Technology is becoming omnipresent and vital for hoteliers’ daily operations, which can sometimes lead to changes in…
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The importance of client communication and how to improve it
Your Property Management Software allows you to communicate with your customers for various reasons by sending a booking confirmation, a booking reminder, a thank you email after their stay or…
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Why is a PMS often underutilized?
The PMS or Property Management Software is at the heart of a hotel’s operations due to its multiple functionalities. More often than not, the PMS is not used to its…
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What you missed in the latest Airbnb update that will impact you
Everyone should have already heard about the latest big update from Airbnb but almost no one seems to have caught the subtext, already in full swing, that might really work…
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How to use digitalisation to combat labour shortage in the hotel industry
As you likely know better than anyone, the hotel industry is facing a major labour shortage. The French newspaper Le Point has revealed that in the 2022 summer season, the…
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How to increase your hotel’s direct bookings
In the hotel industry we often hear about “direct booking”, but what does it really entail? A direct booking is a booking made directly through the hotel, either via its…
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What is the ADR and how to increase it?
There are plenty of indicators in the hospitality industry and they ought to be mastered by those working in that industry. Those KPIs are important and allow a hotel to…
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Why customer reviews matter
With our use of the Internet and the rise of new technologies, online social engagement has increased tenfold, particularly with customer reviews. Digital word of mouth is growing and several…
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Types of Hotel Guests and Their Needs
Hospitality is one of the industries experiencing noticeable growth globally. Think of that five-star hotel you enjoy spending your holidays and meeting at. What keeps you returning to the same…
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