Hotels Are Losing Millions in Group Sales. Here’s Why (And How to Fix It)
There’s a curious paradox in the hotel industry. Hotels have mastered the art of making it effortless for a guest to book a single room for one night. Yet the…
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Hotel guest satisfaction survey: What they are and how to use them
What is a hotel guest satisfaction survey? A hotel guest satisfaction survey is a tool used by hoteliers to evaluate how well they’re performing across amenities, services, and overall experience.…
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16 Examples of Robots Being Used in the Hospitality Industry
Robots within the hospitality industry are becoming more commonplace, with uses ranging from artificially intelligent chatbots designed to assist with the customer service process to robot assistants deployed to improve…
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