Hong Kong Polytechnic University Researchers Develop Framework to Enhance Hotel Environmental Management Through Stakeholder Engagement
📚 Professor Dan Wang, Dr. Mei Yang, and Dr. Zhiming Deng from Hong Kong Polytechnic University conducted a study on hotel environmental management (EM). They proposed a framework classifying stakeholders, emphasizing a multi-perspective approach. This framework considers stakeholders' power, legitimacy, and urgency, categorizing them into seven types: dormant, discretionary, demanding, dominant, dependent, dangerous, and definitive. The study highlights the influence of external stakeholders, including communities, governments, and NGOs, in achieving sustainable hotel operations.
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