Stop Hiding Behind Benchmarking: Why Hotel GMs Must Lead—Not Follow
🏨 Benchmarking in hotels reveals operational standings, potential pitfalls, and improvement strategies but can trap them in the status quo. The key is to use data for innovation and avoid "copycat" strategies. An example given is Hotel Terra Vista, which discovered operational inefficiencies through benchmarking and addressed them with a unique "Concierge-to-Go" check-in and a local culinary strategy, enhancing guest satisfaction and profitability. Hoteliers should balance past insights with forward-looking strategies and translate innovation into numbers to gain stakeholder support, aiming for market leadership.
Share