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Why guest and employee perceptions will make or break adoption Sep 22, 2025 AI is transforming hospitality operations and guest experiences, but its success hinges less on technical capability and…

Deloitte’s 2025 analysis shows mixed trends as costs, sustainability, and employee reluctance reshape corporate travel Sep 22, 2025 Deloitte’s latest report on U.S. business travel finds that overall spending is…

HAMA Europe is delighted to announce today that applications are now open for the 10th annual prestigious HAMA Europe Asset Management Achievement Award with first round applications invited by 1 st December 2025.

Marriott Is Testing AI. Kayak Is Weaponizing It. Kayak’s about to launch natural language search. Two weeks. Guests will be able to type exactly what they want in everyday terms.…

Brian Chesky admits he’s frustrated — and wants to rebuild the company from the ground up Sep 19, 2025 Airbnb CEO Brian Chesky said the company needs to reinvent itself…

The one question that tripled our Direct Bookings… “Do you work with creators?” That was one of the first Instagram DMs I intercepted as the new Head of Marketing at…

If you’ve ever stood in line at a hotel reception, you know how quickly excitement can turn into frustration. Guests arrive with bags, families and expectations – but a slow-moving queue at check-in is often the first impression they get. For hoteliers, this isn’t just an operational issue. It’s a brand issue. Those first (and last) moments shape guest satisfaction more than almost anything else.

Imagine a guest checking in with a single tap, sipping a local sparkling wine while their spa itinerary prints out, perfectly customized, color-coded, and leading each guest through their entire…