TOP NEWS - 10 Minutes News for Hoteliers - Page 20

3 min

HSMAI DC Directors Roundtable Will Share DMV Hotel Market Insights

📅 Hospitality professionals are invited to the HSMAI Directors Roundtable on Nov. 20 at the Hyatt Regency Crystal City, Arlington, VA. The event, featuring five industry leaders, begins at 8:30 a.m. and ends at noon. Registration is free for HSMAI DC members and $70 for nonmembers. The Hyatt Regency, near Reagan National Airport, provides valet parking and a shuttle service. HSMAI, with over 5,000 members globally, focuses on hospitality sales, marketing, and revenue optimization.

3 min

HSMAI Foundation Releases 2025 State of Talent Report

📊 Hospitality Sales & Marketing Association International (HSMAI) Foundation, McLean, VA, has released the 2025 State of Talent Report. It highlights nine talent trends reshaping the hospitality industry, including AI's rise, upskilling, and hybrid work models. The report emphasizes AI's role in redefining job structures, with organizations investing in talent strategy poised for future success. Authored by Dorothy Dowling, it underscores the importance of aligning people and revenue strategies to shape the industry's next chapter.

1 min

Airbnb lifts outlook as US demand rebounds

📊 Nov 7, 2025, Airbnb, U.S. — Airbnb projects Q4 revenue between $2.66 billion and $2.72 billion, surpassing analyst expectations, fueled by the August-launched "reserve now, pay later" feature. In Q3, revenue rose 8.8% to $4.1 billion with adjusted EBITDA at $2.1 billion. North American bookings surged, accounting for 30% of nights booked. Despite AI, lobbying, and market expansion costs impacting net income, the full-year margin target was raised to 35%. CEO Brian Chesky announced new ventures with boutique hotels and experiences.

4 min

Contactless hospitality: a guide for modern hoteliers

📱 Contactless hospitality involves technologies like mobile check-in, digital keys, and room service apps to enhance guest experience, increase efficiency, and reduce costs. Key benefits include improved safety amid Covid-19, personalization, and operational efficiency. Challenges involve tech integration and cybersecurity. Mews offers solutions like digital check-in kiosks and virtual concierge. To optimize the experience, hotels should blend tech with a personal touch and automate processes for a seamless, efficient stay.

U.S. travel warns of Thanksgiving travel chaos

🛫 Nov 6, 2025 – The U.S. Travel Association and 500 industry organizations urge Congress to end the government shutdown to prevent Thanksgiving travel chaos. Air traffic controllers and TSA officers work unpaid, risking delays for over 20 million Thanksgiving travelers. The travel sector, which generates billions, faces a hit as 60% of Americans may alter plans due to uncertainty. Lawmakers are called to pass a continuing resolution to restore stability.

2 min

Puy du Fou prepares to open a new park

🎠 Puy du Fou plans a €700 million theme park in Bicester, Oxfordshire, opening in phases starting 2029. Spanning 150 hectares, it will have 20,000 trees, 5 km of hedgerows, and 16 hectares of meadows. The park will create 2,000 direct jobs and 6,000 indirect jobs, attracting 1.5 million visitors each year and generating €500 million locally. It will feature historical shows and is easily accessible from London, located near the M40 and Bicester railway station.

Short business trips reshape Europe’s hotel market

💻 Nov 5, 2025, Europe: Business trips are now 2–3 nights, driven by hybrid work and domestic travel. Key regions like the UK, Ireland, Belgium, and the Netherlands report average stays under 2.5 nights. Hotels must prioritize efficient booking and personalized services. Switzerland and Germany see longer stays, allowing upsell opportunities. Asia attracts digital nomads for 2–3 week visits. Understanding travelers' origins and needs is crucial for hotels to optimize experiences and enhance revenue.

2 min

Workflow Automation Has Become the Hidden Lever of Hotel Performance

💻 Hotels are adopting automation in operations to counter rising costs and high guest expectations. Deloitte reports a 32% cost reduction for those advancing intelligent automation. RobosizeME's analysis shows two-thirds of hotel processes are automation-eligible. Automation saves time and stabilizes labor by reallocating staff to value-adding tasks. A European hotel group saved 50 working days annually per workflow automated, improving data accuracy and operational resilience. Automation is now essential for strategic and financial success in hospitality.

4 min

Why Hotel Analytics Should Be in Everyone’s Hands

📈 Hotels are increasingly making data accessible to all staff, not just management, as it aids in faster decision-making and aligns departments. Accessible analytics allow front desk and marketing teams to make real-time adjustments, while integrated systems connect PMS, RMS, and financial data for coherent insights. This democratization of data transforms hotels into agile, profitable entities by promoting evidence-based discussions and enabling every level of staff to act confidently.

What Gen Z wants from hotels

💻 Gen Z travelers, as of Nov 4, 2025, are reshaping hospitality expectations. They demand seamless digital experiences, flexible check-in/out, and quick service. Key facts: only 30% of hotels effectively promote loyalty programs, missing long-term relationship opportunities. Hygiene and sustainability are crucial, with eco-friendly practices valued. Operational gaps, such as slow F&B service and inconsistent greetings, hinder experiences. Engaging Gen Z in feedback and sustainability can boost brand loyalty. Read more at Hotel Executive (subscription needed).

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