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In this post, I will explore three essential pillars that define a great general manager: Building a Guest-First Culture Empowering Teams with Guest-Centric Processes Focusing on the Small Details That…

This article was written by Hospitality Technology. Click here to read the original article The hospitality industry has been steadily recovering since the major hit it took during COVID, but…

This article was written by Hospitality Technology. Click here to read the original article Achievements at a Glance Data-Driven Design: Uses real-time analytics and guest sentiment data to inform property…

This article was written by Lodging Magazine. Click here to read the original article LODGING recently spoke with new AHLA Vice Chair and Marriott International’s Group President, U.S. and Canada,…

This article was written by HospitalityOn. Click here to read the original article In 2024, several major hotel groups, like Hyatt, Hilton, Choice Hotels, Marriott, Radisson, and Wyndham reported growth…

This article was written by HospitalityOn. Click here to read the original article Which hotels have opened this week or are due to open soon? What style are they? Under…

This article was written by Hospitality Daily Podcast. Click here to read the original article The Secret to Making Someone Feel Special (TEDx Talk Deep Dive) – Sarah Dandashy Feb.…

“Who are my competitors?” It’s a question every hotel must answer. Yet, the way we define compsets (competitive sets) in the industry has evolved significantly, thanks to technology and data…