TOP NEWS

💳 Cove Bay Hotel near Aberdeen, Scotland, saw a 40% boost in direct bookings by adopting STAAH's channel management tools. Originally a late 1700s illegal drinking house, the hotel modernized its booking system due to owner Guy Craig's vision. STAAH's innovative tools like WatchMyRate and Get Google enhanced rate competitiveness and market visibility, transforming the hotel's distribution strategy. The partnership provided real-time data and automation, ensuring the hotel remains competitive in a digital world.

📚 Ryan Bukstein discusses mentorship's impact, sharing insights from his experiences as both a mentor and mentee. Explore more about Ryan’s firm, SMPL, and listen to his other episodes for further learning. If you find value in this episode, share it with your team to implement these ideas and enhance both your business and team dynamics. Music for the show is crafted by Clay Bassford from Bespoke Sound.

💻 2025, the hospitality industry is set to transform with cloud-based Property Management Systems (PMS), enhancing hotel operations. Using these tools, hotels can scale, reduce errors, and improve service quality, meeting evolving guest expectations. This transition enables better adaptability and efficiency for hotels globally, according to a guide published on July 11, 2025, by Vanshikha Dhar on the Hotelogix blog.

🍴 Astet Studio's "Smoked Room" at The St. Regis Residences, Palm Jumeirah, Dubai, wins the 2025 Prix Versailles for "Most Beautiful Restaurant in the World." Selected from 16 global finalists, this 14-seat omakase restaurant, led by Spanish chef Dani García, is praised for its bold design and live fire kitchen. The space offers an immersive dining experience with dramatic lighting and metallic accents, highlighting the studio's expertise in blending architectural precision with storytelling.

📍 Dusit International, a 75-year-old Thai institution with 300+ establishments in 22 countries, recently expanded to Europe. CEO Suphajee Suthumpun and Gilles Cretallaz aim to introduce Dusit hotels in Germany, Austria, and France. Three prospective projects in France are in negotiation. A cooperation agreement was signed on July 10, 2025. Sydel, led by David Elgrably, aids in asset identification, leveraging its hotel real estate expertise. 📍

💻 Winner 2024: Korner Management System optimizes hotel operations, allowing decentralized yet cohesive management, enhancing local responsiveness and maintaining standards. Finalist 2024: Radisson Operations powered by hotelkit, launched in 2023, centralizes operations at 220+ Radisson properties worldwide, improving communication and task management. Candidate 2024: Accor's Carbon Scope 3 measures carbon emissions using AI, promoting decarbonization in hospitality. These innovations enhance efficiency, cost-reduction, and sustainability in the hotel industry.

📰 citizenM CEO Lennert de Jong revealed how during COVID, his team innovated the hotel loyalty model by launching a subscription inspired by Amazon and Netflix, addressing occupancy issues. The program, now boasting over 50,000 subscribers, marks a strategic shift from traditional transactional rewards to deeper value through subscription-based loyalty. This approach aims to enhance customer relationships and engagement, offering insights for hospitality leaders to boost guest loyalty and business growth.

📰 With 75% of travelers starting hotel searches on search engines, SEO is crucial. AI optimization enhances visibility, while tools like Google Analytics provide key user insights. Dynamic pricing can capitalize on events like concerts, maximizing revenue. Define a unique value and reward direct bookings for increased profitability. Mews supports marketing with its booking engine and AI-powered tools, capturing guest profiles and optimizing revenue. Utilize data and targeted campaigns for a successful hotel marketing strategy.

📈 Revenue management, rooted in the 1970s airline industry, now leverages big data and AI to predict trends, enhancing hotel strategies. Cloud computing democratizes access, even for smaller hotels. The role of revenue managers shifts from data handling to strategic leadership, emphasizing collaboration across departments. Key strategies include reframing revenue management, breaking silos, and using advanced tech. Remember the 4Ps: Pricing, Positioning, Pace, Performance. Embrace technology while maintaining human insights for a competitive edge.