TOP NEWS

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The day’s essential hospitality headlines: must-read news for hotel professionals, curated by our editors.

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Canada’s travel advisor market holds steady as costs rise and tech evolves

🗺 Canada, 2026: The travel advisor landscape remains stable with a seasoned workforce—60% have over 10 years' experience, while new advisors (2 years or less) are at 14%. Nearly half are agency owners, especially among home-based advisors. International bookings, notably to Europe, prevail despite declining U.S. demand. Key revenue drivers are service fees and supplier partnerships. Advisors leverage digital marketing and AI tools, though concerns about AI's accuracy and loss of personal touch persist.
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Kayak's New Campaign Leverages Humor to Address Booking Stress and Highlight Price Comparison Tools

💩 Kayak launched the “Got That Right” campaign on February 27, 2026, focusing on booking stress rather than destinations. Targeting millennials and Gen X, it uses humor to address travel anxiety and highlights Kayak's price comparison tools amid social-media information overload. The campaign spans TV, digital, and more to maximize reach. By emphasizing decision-support features, Kayak reassures users of sound booking choices, positioning itself as a response to influencer noise and excessive research.
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OTAs Show Strong Growth Despite Declining Consumer Travel Spending: Implications for Hotel Distribution

📈 Feb 27, 2026: OTAs like Booking Holdings, Airbnb, and Expedia achieved double-digit or high single-digit gross bookings growth amid a decline in consumer travel spending. Credit-card data reveals near-zero correlation between overall travel spending and OTA performance over the past three years. Growth is attributed to share capture, B2B expansion, and marketing efficiency rather than consumer demand. Expedia's B2B segment outperformed its consumer business, highlighting a shift in industry dynamics.
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195 – 2026 Hotel Equities Leadership Conference (Pt. 1)

🏨 Last week, the 2026 Hotel Equities Leadership Conference in Las Vegas attracted nearly 1,000 attendees. Greg O'Steen, Chief Development Officer, discussed strategic growth in diverse markets, including the Caribbean and Latin America. With a focus on luxury and upscale hotels, commercial strategies emphasized collaboration across sales, revenue, and marketing. Becky Vealey, SVP of Sales, highlighted the importance of tailored commercial strategies. Attendees explored growth opportunities despite challenges like rising costs and economic pressures.
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The 70/30 Rule: Why the Future of Hospitality Is High-Tech AND High-Touch

💻 In 2026, the hospitality industry is shifting towards a balance between technology and human interaction. A 70/30 Rule suggests 70% digital efficiency and 30% human engagement. Global traveler data highlights demands for instant messaging, mobile check-ins, and contactless services. Skift Research and Oracle Hospitality report a growing preference for digital-first engagements. However, emotional connections remain crucial for brand loyalty. Successful strategies integrate AI for routine tasks, freeing staff for more meaningful guest interactions.
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Accor’s 7-Year Strategy: From Landlord to Fee Machine | Sabrina Wu posted on the topic | LinkedIn

🏨 2018: Accor sold 64.8% of AccorInvest for €4.6B, gaining €2.4B in capital. They reinvested in brands like Mövenpick and Mantra. 2020-2021: During COVID-19, Accor maintained operations, cutting €200M in costs despite a €182M loss. 2022: Accor revealed its business split; luxury rooms earn 3x more fees than economy. By 2024, Accor will own 3% of assets, with 97% managed/franchised, boasting a ~20% EBITDA margin.
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How Can Connected Hotel Systems Enable Data-Driven Revenue?

💻 Industry experts like RevenYou emphasize the necessity of seamless data integration for modern hotels. Frequent system upgrades and training can resolve perceived limitations. Hotels are advised to map tech upgrades, ensuring new systems fit and integrate. Training staff on data use is critical, with a data champion auditing weekly for accuracy. Compliance with privacy regulations is essential. A growth mindset toward data utilization is crucial, encouraging ongoing innovation and business improvements.
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