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10min Original
179 posts
Original reporting, research, data and columns by 10 Minutes News for Hoteliers.
Hotel 2030: One Human Worker for Every Five Robots?
At ITB, a colleague shared a striking forecast with me: within the next five years, hotels could operate with a ratio of one human worker for every five non-human workers.…
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Distribution Sandwich
This week, Sabre announced plans to sell its hospitality division, highlighting the challenges major travel technology companies face in the hospitality sector. This underscores the divide between travel technology—largely driven…
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Painter’s and Production
This week, I’ve been observing the painting contractors working on my parents’ property. The ongoing conversation has focused on how little progress is being made, despite the generous compensation they’ve…
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Membership has its privileges
Perhaps one of the greatest marketing slogans, evoking exclusivity, privilege, and insider experiences. In the hospitality industry, there’s a strong focus on loyalty and frequency as measures of success. Hoteliers…
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Rediscovering the True Key to Hotel Success
Hotel tech has convinced the industry they’re the gatekeepers of success-driving data. Yet, since the inns of Don Quixote, hoteliers have truly known their guests by being in the trenches—listening…
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Short Cuts
In business today we are focused on doing more with less. Technology aims to assist in realizing this endeavour. Once in play, technology helps us achieve this outcome via increased…
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Little Things
Have you ever been to San Antonio, New Mexico? Some questioning, don’t you mean Texas? Others wondering where is New Mexico! It so happens, that I have. It was by…
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The PMS WARS
A new race has started in the hotel technology industry, the race to shifting PMS from legacy to cloud. After more than a decade, the industry has finally accepted that…
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