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10minhotel.com

868 posts

10minhotel.com est le premier site web français dédié aux professionnels de l'hôtellerie, offrant une centralisation d'informations, de nouvelles, de tutoriels et de meilleures pratiques dans le secteur. La plateforme, intuitive et conviviale, donne accès à des conseils pour améliorer différents aspects de la gestion hôtelière. En complément, le site propose le podcast "10 min pour un hôtelier", proposant des analyses, des interviews d'experts et des conseils pratiques. Le but de 10minhotel.com est d'aider les hôteliers à rester informés et compétitifs sur un marché en constante évolution.

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The PickUp Launches as Online Community for Evolving Role of Hotel Revenue Managers Amid Industry Changes

💰 In recent years, the role of hotel revenue managers has evolved significantly. The PickUp, a new online community, addresses the shift from pricing to a broader strategy involving distribution, segmentation, and AI-driven systems. Revenue managers now collaborate more with marketing and brand teams to influence demand creation. This evolving role focuses on non-automatable areas like context and judgment, reflecting a shift in how properties compete, and highlights the need for consistent dialogue among industry professionals.

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European Travel Commission Launches 2026 Sustainable Cultural Tourism Awards, Applications Open Until 15 May 2026

🗺 The European Travel Commission, alongside ECTN, Europa Nostra, and NECSTouR, is launching the 2026 Sustainable Cultural Tourism Awards. Taking place during the 19th International Conference for Cultural Tourism on Skiathos Island, Greece, from September 23-26, winners will be announced. Applications are open until May 15, 2026, for categories like resilience and digitalization. This initiative promotes sustainable, adaptive tourism practices.

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Revinate Podcast Discusses How Connecting Siloed Data Drives Hotel Revenue with Pyramid Global Hospitality Insights

📈 Revinate's CMO, Karen Stephens, and Evan Crawford of Pyramid Global Hospitality explore in the Hotel Moment podcast how hotels can boost revenue by connecting siloed guest data. With 25 years in hospitality tech, Karen's leadership helped Revinate achieve its highest booking quarter in Q4 2023. They emphasize the importance of data connection, personalization, and segmentation, highlighting that AI's effectiveness hinges on a solid data foundation to enhance hotel guest experiences and engagement.

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AI-Driven Hotel Searches Surge 50% Faster Than Traditional Methods; New App Launches to Enhance Direct Bookings

💻 March 4, 2026, marks a pivotal moment in the hospitality industry as Lighthouse launches The Hotels Network app, the first direct booking app for hotels within ChatGPT. With ChatGPT boasting 900 million users and an AI-driven travel search growing 50% faster than traditional methods, one-third of travelers are booking via AI by 2025. Booking.com and Expedia were quick to integrate with ChatGPT, capitalizing on AI's influence on hotel recommendations.

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Hotel Consultants Emphasize Real-Time Staff Insights Over Data for Accurate Property Diagnostics

🏨 Hotel consultancy offers a "Current State Diagnostic" for properties like The Biltmore, The Broadmoor, and resorts in Naples or Bali, focusing on financial state, operations, and customer experience. Beyond analyzing data like Star market share and P&L, real-time staff interviews provide insights into daily operations. This applies to all hotel types, offering crucial information on guest experiences and processes. Engaging directly with staff is essential, revealing surprising realities that data alone may miss.

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Kiosk.eu Revolutionizes Hospitality with Hardware-First Self-Service Solutions for Seamless, Efficient Guest Check-In Experiences

🏨 In the hospitality sector, self-service check-in has become the norm, driven by guest demand for autonomy and speed. Hotels face pressure to cut costs and enhance efficiency. Kiosks, like those from kiosk.eu, offer a robust solution with integrated payment, key encoding, and document verification. These kiosks require seamless Property Management System integration for effective data synchronization and room assignment, enhancing guest experience while allowing staff to focus on personalized service and upselling opportunities.

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Apaleo Launches AI-Powered Copilot to Simplify Hotel Operations with Integrated, Customizable Workflows for Hospitality Businesses

💻 Munich, 26 March 2026: Apaleo launched Apaleo Copilot to streamline hotel operations through a chat interface. It handles tasks like room assignment and resolving overbookings. The AI tool integrates with existing systems and can be trained on each business's SOPs. A study shows only 2.9% of travel employees have AI skills, contrasting with 21% in tech. Apaleo Copilot aims to increase AI use among hotel staff by embedding it into current workflows.

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AI Enhances Hotel Guest Experience by Surpassing Limitations of Traditional Marketing Personas in Personalization Efforts

💻 AI is revolutionizing hotel marketing by replacing traditional guest personas, which are limited by oversimplification, with personalized experiences based on deep data insights. Unlike personas that average guest behavior, AI captures individual variations and contextual signals, enhancing decision-making precision. The dynamic nature of guest behavior, influenced by factors like travel purpose, duration, and budget, demands a more adaptable approach. Hotels applying AI must move beyond outdated assumptions to fully leverage its potential.

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49% of U.S. Customers More Comfortable Using AI for Support, Yet 68% Prefer Speaking with Live Agents

💻 49% of U.S. customers are more comfortable with AI in customer service in 2026, up 2% from last year. 50% resolved issues without human help, with 54% of Gen-Z succeeding versus 34% of Baby Boomers. 53% noticed improvements in AI, while 54% see chatbots boosting service speed. However, 57% find AI self-service options frustrating, and 68% prefer speaking to a live agent, reflecting the enduring preference for human interaction.

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Energy & Environment Alliance and Considerate Group Partner to Enhance Hospitality Sustainability Data with Con-Serve™ Platform

📈 The Energy & Environment Alliance (EEA) and Considerate Group form a strategic partnership to enhance sustainability data in the hospitality industry through the Con-Serve™ platform. Con-Serve™ integrates sustainability expertise with robust data capabilities, compliant with ISO 50001 and ISAE 3000 standards. It supports ESG reporting and operational improvement. The collaboration will produce ESG benchmarking and industry insights, aiding risk management and compliance across the hospitality sector.

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